Easy Rooter Plumbing

Callie W.

These people ripped my mom off. She is disabled and wanted a taller toilet. The guy said he would put in an ADA toilet. My mom agreed and didn't give him a price point. She doesn't care about the price, just the height of the toilet. My mom already had the tallest toilet she could order in that bathroom, but this guy promised a taller toilet. He put in a toilet, it was cheap, I found the same toilet online for 140 dollars and they billed her just under 1k dollars. She still didn't care about the price but the actual toilet was NOT taller, and was smaller in general, and was cheap, you could just tell it was low quality. Our family is tall, mom is the shortest at 5'8"", so all of the tickets in my parents home are big and tall. Anyway, she ended up in the hospital with a brain bleed, and when she got home she wanted it fixed, but her brain wasn't all there so she handed the mess to me. The owner or boss was very short with me and dismissive. This company overcharged and took advantage of a senior with a brain condition and the owner promised me to put in a new toilet if she just paid for the profit. We haven't heard from him since. I would never ever call them again.

Patty C.

I am dismayed at the treatment Easy Rooter has shown me. I had a leak which I was quoted $165 for finding it and $1000 for fixing it. I received the bill and it was inflated to $1985.00. I about fell over. I called and called and called and they very rarely return calls. I complained to probably everyone that works in the office plus the owners. Angie was supposed to call me back with a discount but never did. I wrote a letter that was not answered. I did not receive a copy of the invoice at the time and the serviceman added $820 to the bill after I had signed the invoice. He said it was extra because when he started digging it was under a thin layer of blacktop. He did not tell me it would be extra. If he had given me that quote I would never had told him to finish the job. I will never deal with this company again and after talking to friends they told me they had bad experiences too. It took serviceman one day to do the job which worked out to be $249 per hour. Who gets paid this much? DISGUSTING!!!!

D S.

Very prompt, courteous and professional. Reasonable rates. Exercised good Covid practices. Would definitely use again.

Hugh J.

Nasty sewage pipe leak in my front yard. James showed up a couple of hours after I called and fixed the problem. Explained my options clearly and fixed the problem on the spot. Very professional outfit and reasonably priced. Thanks James, I'll be sure to call Easy Rooter next time we need some work done.

Kathleen S.

I've been with a Property Management company for approximately 6 years now and Easy Rooter is our ""go to"" company! Bruce is ALWAYS pleasant and professional and the techs are the BEST in the business! They not only take care of our professional needs, but I've used them on my personal plumbing issues as well with the SAME timely, professional AND cost effective results! Needless to say, we are customers for life!

Angiee D.

I called Easy Rooter and A technician Ryan Francovich came out to fix two of our spickets in Sun Valley. Ryan was friendly, highly professional. He did the work in less time than I expected. I would absolutely recommend Easy Rooter to everyone I know. Great experience!

Holly W.

I contacted these guys on Saturday - Set up appointment for Monday between 3-5 they would call 20 minutes before. (Had a severe leak & had water turned off). Was contacted monday morning & confirmed appointment. I called them 3:30 - just checking. They said We're still on. should be closer to 5pm. I called them at 5:15pm - they said they were an hour out but would be there. I called them again at 7:45pm. They said they called & no one answered (My phone shows no call was made).
I give up! - These guys have the worst customer service. I wouldn't trust them with anything.

Cass L.

Our time was set between 2 and 4. At 4:15 they still hadn't shown up. I called, they told me 5:15-5:30. They didn't show up until after 6.
(I called them, they didn't call to update me. That's the biggest complaint.)

Over 2 hours late!

The tech was great and clearly had a long day. We gave him a tip.

Celana W.

Service Plumbers, Anthony, Bruce, and Matt, who answered my phone calls, and a female who promised to deal with this.
I am writing concerning the many calls and visits to my home for plumbing services.
Anthony came out on January 20, 2020.He looked at the work and gave us an estimate of $150.00.
At that time, I asked him if there was such a thing as a tall toilet for the disabled. He said no, but there was a toilet that was 1 to 2 inches taller than the ones I had. I'm disabled, in a wheelchair. I wanted a taller toilet, but was willing to accept anything that was a little higher than the one we had. The upstairs and downstairs toilets were almost new, we bought them at Home Depot. They are extra-large and sturdy, Kohler toilets. Anthony said the one he was going to bring was ADA approved; January 24, 2020. He brought a new toilet. The toilet was sturdy and of the same quality as ours. Anthony installed the new one. He asked if it was ok? I said yes.
My judgement was faulty, I didn't want to sit on the toilet in front of him. A few days passed and we realized the toilet wasn't taller. We measured it and compared it to the old one, it was as tall as the one we had. What a disappointment. Anthony promised us a higher toilet. He said they didn't make ADA high toilets, after he said he was going to install an ADA toilet, a few days earlier.
Anthony didn't give us an estimate for the second job (the new toilet). I just figured he would give us a fair price. Imagine my surprise when the bill came to $982.00. We paid the bill, reluctantly.
I called Easy Rooter Plumbing so many times to complain. I wanted this issue resolved. Easy Rooter came and took out the new toilet and put in another toilet. This new toilet was ¼ inch taller than our original Kohler toilet. Then when the plumber left, we used the toilet and realized how cheap it was. The seat and handle are plastic, and the actual toilet is very small. I looked up the manufacturer, and the model of the new toilet and it costs less than 140.00. Not only did they replace the nicer toilet they first installed with a cheap version, but they also kept the nicer toilet that I bought in the 982.00 bill.
A few days ago, I went online and looked up toilets. The tall toilets do exist. Anthony lied to us. I want the cheap toilet removed. I want an ADA approved tall toilet installed.
I also think Easy Rooter Plumbing should return part of my payment due to an inaccurate estimate, lying, installing a cheap toilet, taking my toilet out and installing a new one that was the same height, and not returning my phone calls in a timely manner. I have been working on this problem since January. My daughter and I both spoke to Matt (I don't know if he's the boss, or owner) separately to try to resolve this issue. Matt was very dismissive and aggressive on the phone. We are in the process of going to small claims court, which isn't easy since I am in a wheelchair and disabled, but what his company did wasn't right and I'm going to fight this wrongdoing.

Jacob L.

Beware: I was almost charged $830 for a $145 job by this outfit. The tech came to my house, and after spending 10 minutes in my bathroom with no apparent tools or equipment running, I was told that there was an obstruction in my bathtub drain that would require removing a section of wall from my kitchen to replace the drain and a section of pipe from the back side. The tech gave me an on-the-spot estimate (not knowing time or materials) of over $730. He then invoiced me for the 10 minutes spent ""assessing"" the issue, to the tune of $95, and said that he couldn't do the work for a week. The tech left, and I subsequently called the office to cancel the job, sensing very confidently that something unscrupulous was afoot. In follow up, I called several other plumbers in town to discover that none of them operated in a manner that would allow an estimate of time and materials ""before"" performing the job! I finally landed on a credible company, locally (yes, I will plug them because they are honest and professional), Reno Plumbing Doctor, and the owner and his apprentice came, assessed the situation, and stated what they could do on the spot (snake the line -- NOT cut pipe). The owner gave a flat rate of $145 up front for the work they knew they could perform, and they completed the job. The drain worked perfectly afterward -- no invasive, ridiculous, fabricated activities required! Steer clear of this company.