Easy AC

Michael M.

We had a new heat pump installed on 11//16 and new duct work on the 17th we are still having problems. Granted, the employees are all polite etc. but that doesn't get the system fixed properly. Last night the thermostat went blank. No heat and this is the first time we used it. We had two previous service calls with problems. Hope they can resolved our issues.

Gail S.

Two years ago your company was there for my family when our unit died. Your team took care of us. My issue, today we had a four hour window, pre arranged all the details for contacts and everything laid out with representative. Still you call my cell left two messages that I was unable to obtain until after my shift. You clearly stated that the technician was coming but not at two. No one said they will not come if it rains and it was already 630pm when he finally called and raining. He said we would have to reschedule? No, we will not and I will NEVER be calling your company again. You wasted my husband's whole day waiting for no one. For this is why I give you one star.....RUDE!

Eric W.

Went with Easy A/C first since it had a good amount of reviews on both Google and Yelp, tech came out, figured out the problem, said the part will be around $1500. Spent the next 30 minutes trying to sell me a whole new unit. Went for a second opinion with another company... part came out to be around $700. Guess who I went with? System up and running now. Go easy with ripping off your customers Easy AC.

Shane S.

After having Easy AC just install our unit I could not be happier. Casey, one of the repair guys came out two times prior to us having to replace our unit and was very professional and honest. Even though my unit was hold he didn't just try and sell me a new one. He repaired a part and had the air running within minutes. Unfortunately due to another issue following our repair we decided to replace our unit completely instead of putting money into something on its last leg. Brad and another installer came out within one day of our decision to replace the unit and had it installed in less than 5 hrs!!! Talk about professionals. Today I had my final inspection by the county and everything was perfect!! Would definitely recommend them to anyone needing AC repairs. Quick turn around, professional repair men/installers and no hassle. What more could you ask for?!

Kathy B.

I have Easy AC's annual service plan. I called them because my heat tried to go on the other night, but I saw the fan wasn't moving. A tech came out this morning, was here 5 minutes, literally, and came in to tell me a twig had gotten caught in the fan, he opened the unit and removed the twig, its now working fine. And charged me $125! I didn't bother arguing with the tech, he's just doing his job, but did call the office after to explain what the visit ended up being for, and asked if they could refund me something, because $125 is just silly. The woman said it was the minimum charge to come out and open the unit, and that she'd check with the powers that be and call me back. I did let her know that if they really were going to charge $125 for that I'd be forced to look elsewhere come my renewal in April. She called back and was told to offer me $75 back on my next renewal - so forcing me to resign with them, not seeing any financial benefit until about a year from now, and then still it would technically be a $50 service call... Really? That is just not good business! I was expecting they'd say how about pay a $25 service call, maybe $50 - though that is still too much for 5 minutes and a TWIG! I am really surprised...and upset. I've been using Easy AC since 4/14. I've renewed with their annual service plan 2 times, this April would be my 3rd renewal. I had them install a new unit (i have 2) in August 2014 to the tune of $8,799.00. That new unit had a capacitor fail when it was 1 year and 9 months old. It was under warranty, so no charge for the parts, but $125 for the call - which I didn't complain about and paid. Though come on! Nothing should break on a unit 20 months old - I should not have to pay anything! But I did, and didn't complain. I paid $350 in November 2015 for a UV bulb replacement. I paid $800 in June 2016 for leak repair and recharge of freon. This is all on top of my $288 yearly Plan fee. I was asking to not pay $125 for a 5 minute service call.... *sigh*... (Read my few other reviews, I'm not a big complainer. Actually, usually I write a review to praise a great company or small business. But in this case, I just think folks should have info before they sign on with a company...)

Jason K.

Where do i start, Thyme (spelling might be wrong) starts off nice enough when you are scheduling an appt. she'll say she is taking down every note like when you tell them to """"make sure the technician calls you when thy reach a diagnosis and before they perform any work"""" because you are the only one that can authorize the work right? wrong they don't include that in the notes so the technician asks whomever is there for permission to do a 1040 dollar repair that is highay robbery for a freaking blower motor because they seen my WIFE AND MY CHILD that knew nothing about HVAC systems there they took advantage of her on a completely modular pre-wired 20 min bolt in style plug and play blower motor that anybody with a wrench could install! the original part cost 299.99 they charge 1250, the cost for an aftermarket was 1040. and since they couldn't reach me they snaked their way and got permission from her when i clearly told dispatch that she knew nothing about pricing and didn't want to be involved and i would be the one to make the decision. this meant if i could not be reached you do not continue service, you charge the service fee to the card on file and you go on your way! the service supervisor on-site David said they would make it right on monday as it was a friday evening, he said there are definitely things that can be done but i can't approve it talk to them on monday .... well Today comes and thyme (sp) and as i told him on friday i didn't really have the time to talk if it wasn't productive and just as i thought it wasn't... ibasically got an unapologetic rebuke of what happened, she refunded a bs maintenance plan that i had already asked to be taken off before the charge was placed and all in all just a horrible experience.... i'm assuming she got yelled out and was just taking it out on me at this point... i went with this company because they had high visibility and and they seemed to be well trusted but just because a company has the commercial and the size don't fall for the trap... there was something else that bothered me, when mentioning there was another HVAC company that mentioned that we got robbed when mentioning about getting an aftermarket blower motor installed for that cost she was a bit dismissive saying it must have been some mom and pop... etc. and to be honest the mom and pop companies built this country... you guys should be humble you're never too big to fail... and with that attitutude i hope to God you didn't take taxpayer PPP funds.... oh wait. I write this to say please choose another company if you don't want rediculous mark-up, nasty attitudes after the sale, or people taking advantage of your loved ones. Be safe all that reads this.

Julie E.

10 year old AC Unit went out , noticeably hot late afternoon, called Easy AC and they had someone come that same night. Decided to buy new unit rather than pay to repair old one. Next day the unit was installed by tech Jorge Borja and another guy named Robert. Both were very professional and explained everything they were doing, had to deal with the rain too. I'd definitely choose Easy AC again, it was really that easy and reasonably priced.

Elly M.

I initially had Red Cap Plumbing come out to fix a kitchen valve and replace a shower cartridge. Upon them trying to sell me $4800 worth of services, they said the work I called for would be $780! To replace a plastic valve and a shower cartridge! So I called around and it was very hard for someone to give me a phone quote, everyone wanted to come out first and presumably try to up sell me on stuff I didn't need. Not Easy A/C however. They told me exactly how much over the phone and Mark came out the next day on time and fixed everything as we spoke about on the phone. Found my go to plumber. Thank you!

Cindy P.

I would first like to thank Michelle at Easy AC for being easy to talk to and her wide knowledge of what she does. I had to replace the unit and they told me it would be done in a day, however they ran into a little trouble when the new unit was taller that the old one which mean they had to cut and rebuild the area that the unit is. In the end they did an amazing job, the AC is working like a charm and you couldn't tell that they had to rebuild the area where the unit rest. Thanks again Easy AC and Michelle

David V.

Based on our experience, we would not recommend Easy A/C to anyone. The quality of service we received from the technician as well as management was horrible. We called Easy A/C to do a check & tune-up of our AC & air handlers after we purchased our new house. We have two AC units & two air handlers for our large house. The technician spent (in hindsight) a suspiciously much longer amount of time on one unit than the other. He then tried extremely hard to sell us on a yearly maintenance package after telling us that our equipment was functioning properly. He informed us that our air filters did not need changing for another couple of months and dissuaded us against vent cleaning. Two days later, the air handler (that was worked on much longer) would only push out hot air. A different technician came out and all his equipment pointed to a malfunctioning reversing valve that was deep in the AC unit that could not have been touched during the first appointment. We were notified that they would need to special order a $1000 part and that earliest it could be installed was the following week. He left with the heat running and no instructions on how to stop it in the meantime. We decided to call another company and are very glad we did. The second company came out and after ten minutes of testing, he had ruled out any equipment malfunctioning. How could the heat still be coming out then? He guessed maybe it was just bad wiring (rodents or something). He opened up our air handler and as soon as he checked the wires, the wire responsible for switching the unit from hot to cold fell out of a coupling. It was not as if the wire was straight and simply slid out. It had evidence of being properly twisted in the same pattern as its other wires in the coupling but it had been clearly disconnected from its brothers. Easy A/C had appeared to loosen/disconnect that wire in the air handler (the unit that took the most amount of time) during that first service. The issue was quite easily fixed once the wires were properly twisted back together. The second company informed us that since the unit was still under manufacture warranty, even if the reversing valve was bad, the part should not have cost $1000. We were also told that it was indeed time to replace our air filters and he just did not want to complete that portion of the service we paid. After receiving this feedback from the second company, I called Easy A/C requesting to speak to a manager/owner. The secretary very rudely told us that our anger was unfounded and that the manager was unreachable. After informing her that we will be informing the BBB, we were told the owner was on vacation and didn't want to be bothered. With the secretary, we settled on the agreement that we would wait to inform the BBB if we received a call back in two days once the owner was back in the office. It has now been at least two weeks and I've yet to receive a call back from the manager/owner. So as promised, I'm writing a full review of the horrible experience from Easy A/C and will be submitting a report of potential fraud to the BBB. To Summarize: * During a """"tune-up/inspection,"""" a cable came loose and caused only heat to come from unit * New tech was dispatched, I was informed it was a product malfunction and I needed to pay them $1000 to order a new part and fix the unit. * Another company came out same day and fixed the issue, quickly determining it was a loose wire. This other company mentioned something sounds VERY shady here especially since the unit was still under MFG warranty (Potential Fraud?) and the technical was just out 2 days prior * Management didn't care about a customer receiving poor service from their company. * Person answering the phone said that """"due to it raining the tech was unable to fully validate the root cause of the issue,"""" but even admitted the technician should have identified a loose wire inside the air handler, when it is located inside the house. * Technician refused to check all air filters to determine if they needed to be replaced I DO NOT RECOMMEND THIS COMPANY.