Earl's Performance Plumbing

Ernie F.

Rip Off! They charged $500 for a kitchen faucet replacement about a year ago. I was under pressure to accept the work since it was for a rental and our tenant was temporarily stuck with out water in the kitchen. They said ""lifetime warranty"" on the faucet set up which included the spray hose. Recently tenant called and said no water is coming out of the kitchen faucet only out of the spray hose so it appears that maybe the diverter switch in the spray hose is stuck on. I called Earl's and they confirmed that yes faucet is under warranty and they will send out a plumber to check it out. ""Scott"" calls me and gives me this BS that they can't honor the warranty because there is hard water causing the problem and they ""don't warranty the water."" He says ""$198 to replace the spray nozzle !!! but that will only be a temporary fix since you really need to replace all the piping in the kitchen."" All the homes in the north Chico area have hard water by the way so if Earl's was honest they would tell you up front that their products won't be warrantied because they don't ""warranty the water"". What a freakin joke and a rip off. Will never use Earl's again and neither should you. AND to top it all off my tenant bought a spray nozzle replacement at Home Depot for $9.59 and screwed it on himself in a 5 minute repair job. Earl's wanted to charge me $198 for that on a part that SHOULD have been under warranty.

Mark M.

Just had Steven leave after coming two days in a row to assess the broken pipe issue I had. He and his partner did an amazing job. I will only be using Earl's from here on out. I called yesterday with a broken water pipe spewing water in my yard and within 1.5 hours, they were here and ready to work. This is amazing and they have my business from here on out.

Mark W.

We recently called Earl's out to assist us with an underground water leak at a multi-family property. First they bid us $2,800 to just repair a fully-exposed 2"" pipe (the cost excludes digging - so their bud was just to repair a leak which we identified for them). When we questioned the propriety of the amount they then came back with a lower bid (no change in scope) of $1,800. Right there was our first sign that we weren't dealing with honest professionals. We agreed with the $1,800 as we had no other timely options and their crew stood there for another few hours doing nothing as we cleared enough access space for them to apply the fix (again, they refused to do any digging). Once we excavated enough to their liking they then began working only to inform us they didn't have the necessary parts to fix the pipe as they just realized it was steel pipe where they previously thought it was plastic. At that point we told them to leave. First they tried to extort us with an unreasonably high bid since they knew we were desperate. then they showed other incompetence when, despite the fact they were onsite for hours, they became aware they couldn't fix it. We called the home office attempting to speak with a supervisor when we were informed by the dispatcher that the foreman on site was the highest we could go. We have had them engaged at another property we manage for service - we will be cancelling that service. They did not conduct themselves with honesty and integrity.

Paul 1.

In my one experience with Earl's plumbing I felt they charged far too much for changing the seal on a toilet.

So T.

Excellent service. Diagnosed problem and gave us the actual repair cost immediately. There were no surprises costs at all. VThe technician arrived on time and was very professional & friendly. We will definitely be calling Earl's whenever we have a plumbing problem.

Nina A.

I love them, Earl's Plumbing has been very responsive and in emergency situations has always been there for me and my business. Devan specifically has been the most amazing tech by far. While they are on the more expensive side, I know I'm paying for piece of mind. I've never had to call them back to redo a repair or re-address a previous issue.

Stev M.

Expensive be careful and get competitive bids. Changed out brass valves and spout with new fixtures supplied by owner over $700.

M K.

As a Chief Engineer/Maintenance manager of 2 local
hotels I've gone through a few plumbers. After learning who to trust and who I can rely on, my first and only call is Dennis @ Earls plumbing! He is extremely professional and respectful. The company as a whole is outstanding, but Dennis is my go to guy, never shows up late, but will stay late to complete the job.

Barry P.

Many plumbing companies are now finding ways to get more money from you. Watch out for the word ""rebuild"". It's a word they use to make a simple repair sound more expensive. The guy who came to my home was snooping around my home looking for more work. He told me I needed a new something I can't remember the name. This was 5 years ago and my thing is still working fine. This con artist tried to sell me something I didn't need.

Lucky H.

if you need an honest plumber get them they are hard workers and its guaranteed . I've had them back 2 times now and it's been good both times