Earl W. Fite & Sons Plumbing

Janet N.

We had a major problem at our apartment building with the above ground sump pump that eliminates the laundry water from the building. Water had leaked all other the basement room. Mike showed up within 3 hours of me calling them. He saw that the sump pump handle was in the wrong position. He corrected it, and the sump pump began working. We had no idea what was wrong. He could have come in and sold us a new sump pump costing over $1000 with installation. Instead he just charged me $125 service call. Grateful for his honesty.

Nicole B.

I called Earl Fite today about noon for help with a backed up toilet at an ill family member's home. It wasn't just backed up, I explained, but it was the most vomitous bug-infested fecal-filled neglected loo I'd ever seen. It really was that bad, and I was shocked when I discovered it, and I was embarrassed to call. No problem, the dispatcher on the line said. An hour and fifteen minutes later, a friendly-faced and experienced plumber met me at my family member's home, and he got to work. That saint of a man calmly and kindly unclogged the toilet and even went beyond the normal scope of work to remove the majority of the grossness that fouled up the bathroom. I was so grateful that I really would have paid about anything for his above-and-beyond service. Instead, I was charged a very reasonable fee, and I and my family member were treated with dignity and respect despite the distressing situation. I do not anticipate needing to call a plumber again about such an horribly poopy situation, but they will definitely be who I call for my own home plumbing needs.

Steve B.

Well after seeing all of the 5 stars I wonder. I called and explained my problem to the office(owner I think) and he told me they couldn't get to it for a while. He said he would call back the following Tuesday. Tuesday came no call so I called and they didn't seem to know about my previous call but said they could come out the following day. I was told there was a trip charge but didn't know what that amount was until I was billed. I agree with other posters that to charge a customer the top going rate while traveling to the job is not acceptable in todays environment The tech arrived and I went to the shower control value and explained my problem. He started the service call by saying he hadn't worked on these before but he would see what was going on. Very reassuring. The first step was to remove the operating handle which requires unscrewing a small allen screw, he told me he didn't have a tool to do that. Very reassuring again. I got him a tool and he proceeded only to tell me again he had never seen this set up. Very reassuring. Possibly requiring a large screwdriver to tighten a stop screw he again told me he didn't have that large screwdriver. I went and got one. Needing the water shut off he asked me to go shut off the water, who is the tech and who is the customer ? He removed the problematic control valve clean it and replaced it with NO DIFFERENCE than when he started. He had previously taken three or four photos that he said the owner would look at and define what type of valve it was. He told me they would send those photos to me and took my cell number. I called the shop and spoke with the owner who stated he would send the photos. That was four working days ago. Not having any reference for replacement I took the valve out and took photos and ordered the valve on line. This was a very, very expensive service call with no results, customer equipment and involvement from the beginning and no follow up by the office after the service call. I grew up in this town and knew the company from their reputation, I guess I was wrong. I feel the company should have worked with me and at least given me some restitution for the way the service call went. Ownership and employee both failed the customer with this service call.

Erica K.

Our laundry and kitchen sink backed up. Couldn't do dishes or laundry. Mike from Earl Fite was prompt, knowledgeable, courteous and quick. Within 30 minutes I'm doing laundry and dishes again and also received an explanation of what/how the backup occurs and how to prevent future backups. Thank you for being a solid, trustworthy, knowledgeable company I can trust. I highly recommend Earl Fite Plumbing.

Chris M.

Todd, Mike, and Eddie are the best plumbers in town! I had multiple major plumbing issues at my house and each time Todd sent someone out immediately to fix. I had a slab leak under my driveway, which required jack-hammering up the concrete. My water heater started leaking, Todd had it replaced the same day. The kitchen drain pipe was leaking in my garage wall, Todd came out and fixed it right away. I also had them replace 4 sinks throughout my house, great prices and profession installation. Would highly recommend for any plumbing job!

Thom F.

Just wanted to spread the word about Eddie, who reset the upstairs toilet the first thing on Wednesday morning, April 20th.
Not only is he neat, on time and efficient, but he gets the other part of the job, that plumbing is also customer relations. Thank you for another job well done.

Nancy T.

Great service. My hot water heater went out and had to be replaced. Another plumber was supposed to replace but had to cancel. Todd from this company fitted me in on a Saturday afternoon and replaced the hot water heater. It was a very difficult job. Tight space and the heater fell apart as he lifted it out. He made sure everything was working before he left. The price was comparable to the other firm that cancelled. I have recommended the company to several of my friends and neighbors. Also, Fife will be the first company that I call for my next plumbing call.

Jack T.

Todd did an absolutely incredible job installing our new hot water heater the day after we called him. He offered a great product at a really super price, but what really sold me was the experience and knowledge. But it gets better. I watched him during the entire installation and was constantly blown away by 1) how much hard work it really is, 2) how he zipped his way around the parts and connections like a master of his craft, and most importantly, 3) hearing the real life story of how he grew up in and around the shop, learning from his late father, and hearing about how dedicated he is to his own staff... helping them with personal situations... hearing about how his family is taking care of some visitors in need... and on and on. I am telling you -- do not hire a plumber based solely on price. Don't do it. Yes, you need a good product. Yes you want a warranty. And yes the plumber should be a nice person. But keep in mind also that you want to invest your time and effort into a great company like Earl Fite and Sons. You're investing in good people. You're investing in a family. So anyways... Todd -- thanks for a great job well done. And we'll be calling you the next time we need any plumbing job... and we're of course more than happy to refer you to others. Keep up the great work!

Cindy H.

Earl Fite Plumbing is awesome! They are very quick to respond, pleasant to deal with, and they do a thorough job. We don't know what we would have done without them a couple of times! We had a clogged drain on Christmas Eve and were only hours away from having a house full of guests. They not only came through by fixing the problem promptly, but they left the area they were working clean. Can't say enough good things about them!

Lynne B.

I had an emergency water line leak in my house and I called Earl Fite Plumbing to help me. Within 15 minutes Robert found my leak in the ceiling and was able to stop the leak and fix the problem. My copper hot water line had deteriorated so I had them replace all my copper pipes inside my house and install a regulator. Robert was on time, clean, respectful and very knowable. He left my house clean and back in working condition in no time at all. I am very please with Earl Fite's Plumbing and would highly recommend this company.