Eagle Plumbing Repairs & Drain Cleaning

Pierre P.

Plumber showed up but never succeeded unclogging the drain... they told me they would only charge me $45 for the traveling and the attempt but then they charged me $250 over my card...not was never completed.

Victoria Gifford X.

This Company rates a total ZERO, took $600 from me and the toilet is in worse condition than it was before they came, and they refused to come rectify the problem, they suck really bad!

Kelly M.

DO NOT USE EAGLE PLUMBING!!!! It is clear to me now why they have an F rating on BBB. They are very misleading over the phone about what they will charge for a service call. I was told one thing on the phone but when the technician arrived (over an hour late) he told me he'd need an additional $200 as a ""diagnostic fee."" This was before he even looked at our hot water heater. Then he charged me an additional $100 to turn a valve and tighten a wire. HIGHWAY ROBBERY! I was desperate to get my hot water back and this company definitely took advantage. Several calls and complaints have resulted in no response from management or the owner. Eagle Plumbing should be embarrassed by their shady business practices but they're probably too busy screwing other customers to care.

Stacey P.

The tech just didn't show up for the first two appointments. When he finally showed for the 3rd appointment, he quoted me a price, but stated that it would go up if it took him more than 2 hours. To top it off, he wanted me to write my credit card number down on the invoice along with my cvv number. He didn't have a POS machine and they don't accept checks from Orleans Parish!

Carol E.

DO NOT DEAL WITH THESE PEOPLE! Was threatened to be taken to court after I refused to pay $65.00 service fee. We were promised service between 1pm and 3pm perhaps even earlier then 1pm. We called at 4:20pm to cancel and were told we CAN'T cancel because tech is on the way. I told her we were not paying a fee for NO service. She threatened to sue us for the fee, she said they service the whole area and not just our little area. By the time the conversation ended she was yelling at me on the phone. Rude and ridiculous!!!! Can only imagine what service would have been like.

David R.

BEEARE! Predatory pricing on weekends. Do not fall for the $107 weekend fee. All labor and materials charges will be hyper inflated after the work is done. Steer clear. Find anyone else. Got charged $450 for simple 30 min fix. .

Ann M.

This company and some of their technicians (if you can call them that) are dishonest thieves. I had a leaking pipe in one of my bathrooms and they came out and ""fixed"" it for $385. The problem was is that it was still leaking. When I called them back, a different technician returned four days later, entered my home, looked at the issue and said there was nothing he could do. He proceeded to provide me with an invoice for an additional $565. I called them back and advised that since the technician didn't do anything, that the pipe was still leaking. The next day the same technician who came the previous day arrived and finally fixed the leaking pipe and charged me another $675. Three visits over six days, two different technicians and a total of $1,625 to fix one leaking pipe in my bathroom. I am elderly and feel that they took advantage of me. So much so that I filed a complaint with the Louisiana Attorney General who were able to get some of my money refunded. Do yourself a favor and go with someone else - anyone else!

Richard G.

Rip off company, I needed a faucet repaired or replaced. The service or diagnosis charge is only $65, but the repair is way overpriced. To replace the faucet they wanted $245,the repair man told me there is never a charge under $200, something they do not tell the person who answers their phone. Do not deal with this company they can not be trusted.

Katherine S.

Ok Samuel from Eagle plumbing came to my house to repair a washing machine drain. he replaced the black drain pipe inside the house with a white one.he than said he needed to go to the store to buy parts, he came back finished the job and told me to wait 1/2 hour to wash clothes so the glue could dry I waited 1 1/2 hours than later when I took out the trash I was surprised to see water in my back yard, I ditched the water out of the yard , the next morning I found that the piece he said he glued in was on the ground under the house. My husband and stepson both examined the pipe and said no glue had been put on the pipe, and in addition to that the pipe was the wrong size and that it was the pipe that was already there, all he did was reconnect a pipe that my step son had loosened previously because it was stopped up also the drain line under the house was not replaced it was the same one that was there before oh yes the pipe I am talking about is a L joint that was used to connect the washing machine drain to the main drain pipe( which was suppose to be new but was the one that was already there and had stopped up.I was charged 550.00 I called to complain was told they would return tues between 2 and 4, to fix the problem, no show, called backed later to relay what I am saying in this review, they denied, using the old l joint in short they replaced a drain pipe from the washer which was the only part purchased.and oh yes I am not a young person I am 74 my husband is 88 will be 89 in February

Elijah B.

I had been a customer of yours 3 times before this latest episode. I called you about a leak in my house on Wednesday, December 12, where the technician misdiagnosed the problem, saying my drain was stopped up with hair, even though I said to him, I believe there is a leak. My carpet was already soaking wet in the adjoining room. He used a snake to pull out hair from the tub drain,, charged the $330 after telling me it would be $315.00 and left. I called again on Friday, when now water was leaking in another room and from the wall of the bathroom. Sabrina (who answered the phone) said the tech told her I'd probably be calling back sent a different technician, who after again being shown where the water was coming from under the wall, went outside to see water was on the side of the house, said that they would call me the next day because the leak was likely under the slab, and they would have to dig for it. No call os Saturday AT ALL! With water continuing to leak into my house, I called Stuart Plumbing on Sunday morning. Not only did they immediately correctly diagnose the problem behind the very wall I told both of your technicians, they fixed it immediately. I'd already decided this was the final time, I'd be using your service, but then you had the nerve to casually call me at 9:13 on Monday morning to ask if I still needed your service?! 2 techs walk in and out on soggy carpet since December 12, and you ask if I still need service 5 days later?! And when I tell the story to the caller, I get an ""Oh well"" attitude, lots of excuses, and never an apology or even offered some of my money back. Trust e, I will make it my mission to spread this horrific experience to every one I know, social media, and every listening ear. What nerve!