Eagle Plumbing Repairs & Drain Cleaning

Susie J.

never wrote a review before but had to for eagle plumbing. what a rip off company. had water gushing from underneath my house and water backing up in toilet and bathtub when i used the washing machine so this was a real emergency. i accidentally called eagle plumbing and hung up after i realized it wasn't the plumbers i was trying to get. ms. claudia called me back and asked if i called them. well this was an emergency so i explained to her my emergency. mr. vincent showed up with a bad attitude i sensed. i told him what trouble i was having so he checked things out and said it was a copper pipe behind the bathtub he needed to replace. he said the trip cost would be $107.00 plus $375.00 to fix the problem. i just wanted it fixed so i told him to fix it. he also stated to me that the pipes under the house needed repairing and it would cost $3500.00. i thought that was too high so i told him if he could do the repairs for cheaper then i would give him the job. the next day ms. claudia called me to say they would do it for $2500.00. i said ok. mr vincent repaired two pipes and the problem still was not fixed.
a friend of mine looked under the house to see what he did for $2500.00 and all he saw was two pipes replaced. when i called the office to tell them i was overcharged for the work mr vincent did the manager mr. charles said he would send mr vincent back to take pictures so he can assess the work. mr. vincent said to me that the condition he worked in was deplorable, he was still fighting off mosquitoes, most plumbers would not work in deplorable conditions and that he boss had to pay for his insurance. i asked him ""am i suppose to pay for your insurance and plumbers do work in deplorable conditions. i have never had an experience like this in my life. he later called and said he would take $500.00 off. never heard back from mr. charles until i reported this to the attorney general's office for price gouging, i live in baton rouge and this happened only two weeks after the great flood of 2016. i later had to hire another company which fixed the problem and it cost significantly less and i was a happy customer.

Eliza N.

MISERABLE SERVICE!!! The plumber was over one hour late. Swindled and lied to for $195.00. One floater and 10 minutes of work. The plumber parked in my shared driveway and would not park on the street when I asked him to. I explained that my neighbors might need to go somewhere. He informed me he would only be in my house for 10 minutes. He told me that he needed to use one of my towels to clean up the water he had spilled and also emptied water from the toilet into my waste paper basket. I told him that for $195.00 I thought I should at least get a new flapper, he said no. I told him the chain looked too long and that I thought it might get caught under the flapper. He said no. Of course, the chain now gets caught under the flapper. I gave the manager, ""Mr. Charles"", the opportunity to remedy the situation and was told that he would have to investigate it, but promised that I would hear from either himself or Ms. Claudia by the end of the day yesterday. I never got a call from anybody.

UPDATE: It is about 45 minutes since I first posted my review. I was speaking with Ms. Claudia about the service I received and was told that Mr. Charles said that he would refund me $50.00 if I would take down my bad review.

D'ette G.

Showed up on time. Pleasant and efficient. Took care of my shower plumbing issue and even adjusted the rain head in master bath! Eagle Plumbing is definitely on my go-to list and should be on yours too!

Bryan Z.

Eagle Plumbing repaired the water line at our water meter for over $1,000. Four months later , the repair is now leaking again. Eagle Plumbing says because a lawn mower rolled over the water line, it's not their fault; however, they will repair again at a discounted rate of $550!!!

Awful company - do NOT use.

Denise D.

I called for emergency service at 8:24 p.m. Sunday night because my water heater was leaking from its location in the attic, dripping water into my master bedroom and bathroom below. The young lady answering the phone took my information, and told me she would pass it on to the technicians and someone would contact me. However, no one has. It is now 9:27 a.m. the following day. Emergency call went unanswered. Not even the common courtesy of a return call telling me the technician was unable to come. Thankfully, I got REAL service elsewhere. Don't bother with these folks. Unprofessional.

Jason K.

I had a clogged drain and was told it was caused by roots near the street. I knew there had to be another clog because only 1 out 3 lines were backed up. Plumber told me it would be upwards of $7000.00 to repair. It cost me $295.00 to get this information and drain was still clogged. Called another plumber for second opinion, he fixed the issue in less than an hour and it drains well. Called to discuss my concerns about the service I received from Eagle and after 3 messages, I still have not heard back from anyone.

Maria J.

I called them because I had an emergency. The toilet wasn't flushing and I was afraid that some sewer wast might start coming out so when the ""plumbing guy"" finally arrived with bad attitude and started to look at the problem. He wanted to charge me 700.00+ dollars I was no way. Then he started to put pressure on me saying that if i wanted the service or not like if is easy to come out with that amount of money. Well the owner called and I told her how much he wanted to charge me and she told me that it was impossible because that kind of job doesn't cost more than 300 dollars. Bad services bad attitude and they can easily take an advantage of you.

Craig J.

Description Of Work: Had a gravel and mud blockage in a 3"" storm drain. A technician snaked it out and cleared the blockage.

The technician was able to back his truck to within 10' of the line on a concrete driveway. A faucet was 20' away. It took an hour from start to finish. Half of that time was spent unloading and loading hoses. This job was within a few blocks of their office. I was charged $780 for the service.

This was the most minimal of all plumbing tasks and required no parts. I own a service company and I expected an hour visit to be in the $150-250 range...$350 tops. This was so far over the top that I cannot recommend this company to one of my customers and would suggest you ask for pricing before you ever let them do a job for you.

I'm embarassed that as the owner of a service company I was ""taken"" by this company. All I can do is to caution you so you don't have the same experience.

Debby H.

Awesome! Same day water heater instillation. Reasonably priced for emergency service. Easy to work with. I am happy to have done business with them. I now have hot water again.

Reggie A.

I initially thought that the price was reasonable due to the fact that Vincent told me that the roof vent stack was clog but after receiving the email receipt stating that it was the AC drain was clog and and the customer class was commercial when it was residential I call Eagle Plumbing and inquired why they mark commercial when it was a resident and the quote was for the kitchen sink roof vent stack clog and not a AC drain clog as I learned this after receiving the email receipt. I was initially told that sometimes they used commercial equipment for the job and therefore it was marked as commercial service instead of residential service and Ebony said she would check with the technician Vincent and would get back to me. I then call her the next day and her reply was because the property was a rental it was a commercial service.
I then checked with other plumbers and was informed that it was a AC problem and would not waste my money for a AC drain clog. I had, in the beginning explained to Eagle Plumbing that the AC drain was clog and Vincent told me that it was because of the kitchen sink roof vent being clogged. So I was charged for unclogging the kitchen roof vent at a COMMERCIAL PRICE when it was a resident and in deed it was a AC drain clog as stated on the receipt and not what was quoted for, the kitchen roof vent stack being clogged!!!!!
After checking with the AC guys they informed me that unclogging the AC drain would only cost a total of $150.00 however Eagle Plumbing charge me $230.00 which is a $80.00 OVER CHARGE stating on the email receipt that it was a commercial service instead of a RESIDENTIAL SERVICE and Quoting me for a kitchen roof vent clog instead of a AC drain line clog BUT SATING on the email receipt that it was a AC drain clog!!!!!!!
THIS IS BAD BUSINESS AND WILL NOT DO BUSINESS WITH THEM AGAIN.
NOT RECOMMENDED!!!!!!!!!!!!!!!!!!
Reggie A.