Dutton Plumbing Simi Valley, CA

Samantha M.

Bad install turned good! Persistence pays off!

On Thursday, we had a brand new unit installed.

On Friday, it failed less than 24 hours after install.

On Saturday morning, a tech came and confirmed that the failure was something an installer had the fix. To complicate things, my family and I were leaving town with a house-sitter watching our dogs. So, we needed to have working A/C immediately, not to mention a brand-new system should just work!

After many conversations that left me feeling quite frustrated, I was able to escalate our issue directly to Dan, and as soon as he got involved everything changed. He took charge, mobilized his team, and I'm now happily sitting in a cool house feeling confident about my upcoming trip and our house-sitter's comfortability.

Dan and the installers who arrived today exemplify Goettl's mantra of ""We do things the right way, not the easy way.""

Ceil A.

Said I should sign up for Annual Checkup for $200 per year. Opened heater door of the mobile home did not bother to clean it up and said I do not have filters in stock and left. Leaving housing filthy with no filter. They haven't returned for 2nd 6 month inspection. What did I pay $200 for???

Courtney V.

We were offered a free inspection as existing Dutton customers, so happily accepted. The service and professionalism of Goettl was horrible. They conducted their tests - the unit working perfectly fine in the moment, informed us of some issues they advised we address including a full system replacement, and provided us with an astronomical quote. When we told them we weren't able to sign on the dotted line right then and there, the sales rep was quite obviously annoyed and the visit ended immediately. 2 weeks later, I go to use our system for the first time and it wouldn't even turn on. Would not recommend this company whatsoever. Their demeanor made us feel bullied and like we inconvenienced them by not being able to swipe a card on the spot. For hoping to bring in happy clients from a newly acquired company - they've now lost them on both fronts, and any future recommendations we would have given.

A. J.

My first experience with Goettl was very positive. They took apart my air conditioning unit and were incredibly thorough in going through it and taking pictures and diagnosing the issue. They accomplished what three other AC companies could not accomplish. and their technicians are very skilled and courteous. So why only one star?

I have referred them to a number of friends who have had very professional experiences with them but their costs came in 300% over competitive costs. But what annoyed me most was that my thermostats stopped working so I had them come out to diagnose what the issue was. It took the technician a few hours and he replaced a few parts, not cheap, and that still did not solve the problem, so he was going to have to come back another day to make sure it wasn't a bigger and more expensive issue. Meanwhile, I call my electrician for a second opinion, and within one hour he fixed the original problem which was a wire that was not connected properly which then raise the question where the other expenses they charge me even necessary at all? So I lost trust in them. There's also a heavy focus on sales, they are always trying to up charge you on something, so dealing with them feels like you're haggling constantly at a used car lot. If they did not have prices that were all over the place and were honest about what actually needs to be done, I would give them 10 stars, but unfortunately that is not the case and I will no longer use them.

Ricardo B.

Last year I used this company for a problem I had with my heating, after coming back twice to fix the same problem and expensive repair, they sold me the idea of getting their membership. They called a few months ago saying; it's time for your furnace tune up, you already paid for it, and with some hesitation from my part had them over, wasn't really ""free"" bc as you can imagine, they ""found"" a problem saying a had a gas leak, next day, we are taking a shower and who will imagine, water was super cold, they never taught this ""brilliant"" technician needed to turn on the pilot of the water heater.....

Doesn't end there, I gave them a last chance to schedule the A/C tune up last May 5th at 9am. They didn't show up, finally get a call at 4p saying: We are running a LITTLE late...

When I replied to the dispatcher: A Little???? It's 4pm when you were supposed to be here 7hrs ago, I guess she didn't like it and Hung up!!!

Great job Goettl, 3 times, 3 different problems, but not again....

Nader K.

Horrible absolutely horrible. 2 weekends in a row they made me stay home half a day waiting for a technician to show up and they totally stood me up. No curtesy phone call. Manager refused to call me back.

Why bother having a business if you can properly run it.

Mark B.

TOTAL NO SHOW for a confirmed appt. No call too. I had to call them and they said they would be out by 5pm. As I sit here and write this review its 530pm. I guess goetyl (hard to spell...lol) doesn't need the business.

UPDATE: The service man showed up at 6pm. I literally could have been out so they were lucky I was here. Once the tech was finished looking around he gives me an off hand quote of $20-30K. REALLY! I have a 1900 sq foot home. He then says a manager will call me soon( like in minutes) ....well, nearly 24 hours later no call or email with a true estimate. So I wait...

Update #2. Literally 72 hours after the evaluation I still have no estimate. No call or email communication. I would avoid this company.

Update #3: Now 6 days since the tech was at my home and no call or email. Obviously they do not care to do business with me. I would suggest you don't do business with them either.

Chelsea F.

my air con stopped blowing cold air on one of the hottest days of the year! the lady on the phone was extremely good and all about customer service! Within hours a Tech came out named Mark and want amazing additive to the business he is! our system will need replacing in the next year or so and I without doubt am using this business because of marks service! a breath of fresh air when so many other companies just don't have this standard. I guess that's the reason they're still in business

Heather T.

Wanted to get my air conditioner rejuvenated before the oppressive heat arrives. Goettl in Simi was able to come out within a couple days; it is a new branch and everyone is some pleasant and wants to help. The technician was Christian and he was Excellent. Personable, did a thorough job, helped rebalance the airflow across rooms. He was also aware of social distancing, wore a mask; I felt very safe. He also helped fix a minor problem I had encountered with Goettl Corona and my heater over the winter.
I would definitely recommend Goettl Simi Valley; working so hard during the pandemic. Hopefully, Christian will be back in the winter to get my heater ready. He even asked if I had an lightbulbs or batteries needing replacing. Give them a call before its 100+ degrees out there.

Neeta P.

I had needed my AC looked at, as it stopped working. This company gave me a next day appointment when others were a wait of few days. This wonderful lady Felicia, helped me with scheduling an appointment. The technician was able to diagnose and fix the issue within half an hour. There was a misunderstanding regarding the charges, and management reversed the extra charge within a few days. I would absolutely recommend this company for your HVAC needs.