Dunrite Air Conditioning

Ellen S.

AC broke the first time the tenants turned it on. It was already HOT so this wasn't a good situation. The first company the tenants called (Pitzer's One Hour AC) charged me $89 just to go out and look, proposed a very high number to replace the AC unit and then refused to put anything in writing (despite telling me that's part of what the $89 fee would cover). I called Dunrite, Bill was very friendly and helpful, went out right away with no charge and quickly sent me a detailed email with his findings and suggestions. He graciously took my call to answer all the questions I had, and had a team out there the next day to fix the problem, at a price much lower than the first company. He even drove over to deliver the tenants a window unit AC to get them through the night. This is old-school service from a local company that really cares about customers. Highly recommend.

Brian M.

Made an appointment via the phone with Dustin over 2 1/2 weeks out. On the day of the appointment he never showed up nor called.

After 30 minutes I called him and got VM, left a message and he couldn't' be bothered to return my call.

Don't waste your time with these guys. Now I need to find someone else as they put me in a bad situation. Unprofessional and rude ... he can't be bothered to at least call me?

Craig H.

First off - I'm a bit confused why all these reviews I see are from Phoenix area. I realize they have a location there. But the business/profile photos are of their Cottonwood location - and that is what my review is based on.
I called on Jan 24, 2020 and set up an appointment for ""maintenance/service"" of our gas-pack heater unit. The appointment was set for Feb 10, 10am-12pm. On Feb 10, Dustin called me at 9:30am ""sorry, we are so busy from the recent cold snap, not sure when we'll be able to get to you...I will check in with you later TODAY and give you an update"" Today is Feb 18, over a week later, no return phone call. I understand they might be busy helping those with no heat at all, but common courtesy in any business situation - if you tell someone you will call them back, then DO IT!
We ended up calling another local company, and they were out within 2 hours. We need our 20-year old unit replaced, so that's about $9k in business that Dunrite missed the boat on.
I would not suggest them to anyone, just based on very poor customer service experience and follow up.

Lyle B.

I had a Trane A/C and furnace install by Dunrite in June 2019 in Cottonwood. A/C seems to work fine, but they did not test the furnace after install (said it wasn't necessary) and it did not work. Installer ""pinched"" the wires on igniter and I was told that the control board, pressure switch and igniter would be replaced. They replaced the igniter and control board but then told me the pressure switch was OK for this elevation. This was contrary to what I was previously told.

The system is now working, but I have low confidence in the this product or the work that was done. Although the employees seemed like nice people, I question their knowledge and competency. Why not test? Why say one thing and do another? Neither Dunrite nor Trane look very good to me after this experience.

Jamie K.

Dustin was amazing! He was always accessible for questions. Very responsive. Great service! I can't say enough about Dunrite. great product- great service!

Ian Y.

Can't say enough about how great these guys are! AC went out on a Friday night, Dustin arrived at 8 am the next morning and had my system pumping cold air in 30 minutes. Extremely fair pricing, excellent service, I would not hesitate to use them again.

Dana M.

The guys from Dunrite installed a new system in our home yesterday in Gilbert, AZ and it is fantastic. Able and Caleb were an awesome crew, they were very professional and friendly. We were staying in a hotel due to the house being too hot and they worked hard to get the new system installed quickly in our house that had a temp of 90 degrees. Thank you for giving us our house back and a nice new super cold A/C!

Madhu M.

Our AC system was old, 23 yrs old ( 10 Seer Trane, 3Ton) and we decided to get it replaced with the latest. We received quotes from various companies including Dunrite. They gave me the best quote and was able to upgrade my system to 16 Seer Trane without much of a cost increase from 14 seer. I decided to replace both my systems and was able to get the best pricing for those units including service deals. It was a pleasure working with Bill and his son Abel. They were able to finish the work on time ( 2 days, 11/21/17) and we could not be happier. I am a very informed customer and always weary of contractors, and a hard grader. I had done my research on systems and was very impressed by Bill's willingness to work with me on the pricing and doing what is best for the customer. I had asked them to cover the carpets which they did, and after the job, had to ask them to vacuum the debris from the attic that had fallen on the carpets which they readily did upon request. Overall, it was a smooth operation and I was totally impressed. I will be recommending them to my friends and family.

Kristen C.

Love love love these guys! Got their name from my brother when my AC broke last night. I called them up this morning and spoke to the owner Bill. He was super nice and let me know they could come by today and assured me they would figure out the problem and go from there. Right on schedule, Abel arrived and checked out my AC unit, detected the problem and had it fixed and cleaned up in less then two hours!! They were super friendly and trustworthy (which is hard to find) and I will certainly call them again for any AC issues!! Thanks so much Abel, you saved my summer!!

Keane S.

I would like to be able to provide a positive review, because I really like Bill and his son. But, their work was not acceptable. I got a new a/c unit, and though the price was right, it is one of the worst purchases I have ever made. Shoddy work, leaks in vents, had to get another a/c company out at least 4 times in the first year to keep it working without blowing attic grossness into the house.

If you are looking for a great price, maybe this is your company; but if you are looking for a nice job, go elsewhere. I would have paid twice this amount to have a different experience.