Dunrite Air Conditioning

Galo P.

I was assigned to Dunrite by First American Warranty Company for service on my A/C was blowing hot air, I called for set up an appointment and they set up an appointment, need it to to cancel the appointment for work related issues, I called again and they said they could not do appointments with more than 7 days in advance. I called again 7/18 at *;12 AM and a Lady answer and said they are not longer are going to service my A/C, that I have to call my Warranty Company, she start yelling that is Monday and she has not Technicians and she hang up the phone on me. :-( I called back again to talk to the supervisor and they told she was the supervirsor, a very irrespecful and rude person that does not deserve to work with customers. I will take this issue to the CEO of this Corp. Because upper managements needs to know these problems.

Kayla T.

We bought a home in December and the seller had this company come out and replace the furnace as well as the duct work that all needed to be redone and replaced. They did not fix the old duct work at all installed poorly. All phone numbers for this company have been disconnected and was told they have gone out of business. We never received out warranty information for the 10 year part and 3 year labor that was stated on our invoice. We now have to pay someone else to come and fix these issues even though this was supposed to have been done.

Matt F.

Dunrite installed an AC unit at my house. Dunrite phone numbers/website all go to dead links. I called in another company to diagnose the problem since Dunrite could not be reached to honor their service warranty. The company I called cited several instances of improper installation and even that I had been billed and paid for a 5 ton 16 seer unit and they installed a lesser unit.

Going forward with legal action to recoup $2000 in repairs and installation corrections due to Dunrite's negligence and incompetence.

Ellen S.

AC broke the first time the tenants turned it on. It was already HOT so this wasn't a good situation. The first company the tenants called (Pitzer's One Hour AC) charged me $89 just to go out and look, proposed a very high number to replace the AC unit and then refused to put anything in writing (despite telling me that's part of what the $89 fee would cover). I called Dunrite, Bill was very friendly and helpful, went out right away with no charge and quickly sent me a detailed email with his findings and suggestions. He graciously took my call to answer all the questions I had, and had a team out there the next day to fix the problem, at a price much lower than the first company. He even drove over to deliver the tenants a window unit AC to get them through the night. This is old-school service from a local company that really cares about customers. Highly recommend.

Brian M.

Made an appointment via the phone with Dustin over 2 1/2 weeks out. On the day of the appointment he never showed up nor called.

After 30 minutes I called him and got VM, left a message and he couldn't' be bothered to return my call.

Don't waste your time with these guys. Now I need to find someone else as they put me in a bad situation. Unprofessional and rude ... he can't be bothered to at least call me?

Craig H.

First off - I'm a bit confused why all these reviews I see are from Phoenix area. I realize they have a location there. But the business/profile photos are of their Cottonwood location - and that is what my review is based on.
I called on Jan 24, 2020 and set up an appointment for ""maintenance/service"" of our gas-pack heater unit. The appointment was set for Feb 10, 10am-12pm. On Feb 10, Dustin called me at 9:30am ""sorry, we are so busy from the recent cold snap, not sure when we'll be able to get to you...I will check in with you later TODAY and give you an update"" Today is Feb 18, over a week later, no return phone call. I understand they might be busy helping those with no heat at all, but common courtesy in any business situation - if you tell someone you will call them back, then DO IT!
We ended up calling another local company, and they were out within 2 hours. We need our 20-year old unit replaced, so that's about $9k in business that Dunrite missed the boat on.
I would not suggest them to anyone, just based on very poor customer service experience and follow up.

Lyle B.

I had a Trane A/C and furnace install by Dunrite in June 2019 in Cottonwood. A/C seems to work fine, but they did not test the furnace after install (said it wasn't necessary) and it did not work. Installer ""pinched"" the wires on igniter and I was told that the control board, pressure switch and igniter would be replaced. They replaced the igniter and control board but then told me the pressure switch was OK for this elevation. This was contrary to what I was previously told.

The system is now working, but I have low confidence in the this product or the work that was done. Although the employees seemed like nice people, I question their knowledge and competency. Why not test? Why say one thing and do another? Neither Dunrite nor Trane look very good to me after this experience.

Jamie K.

Dustin was amazing! He was always accessible for questions. Very responsive. Great service! I can't say enough about Dunrite. great product- great service!

Ian Y.

Can't say enough about how great these guys are! AC went out on a Friday night, Dustin arrived at 8 am the next morning and had my system pumping cold air in 30 minutes. Extremely fair pricing, excellent service, I would not hesitate to use them again.

Dana M.

The guys from Dunrite installed a new system in our home yesterday in Gilbert, AZ and it is fantastic. Able and Caleb were an awesome crew, they were very professional and friendly. We were staying in a hotel due to the house being too hot and they worked hard to get the new system installed quickly in our house that had a temp of 90 degrees. Thank you for giving us our house back and a nice new super cold A/C!