Dun Well Plumbing & Drain

Roc L.

I had worked with Dun-Well several years before and had a good experience. My tub was draining slowly so I thought it was time to get my pipes snaked - $95. Not a great price but not bad either. I didn't have a cleanout so I agreed to have that installed (I had been meaning to get that done as in the past but just hadn't gotten around to it). $650 - again, not fantastic but not unfair. Day 1 ends with hole in my front yard and a promise to complete the job the next day.

Day 2: Once they had the hole dug, they ran a camera and convinced me I needed a new line installed between the cleanout and the property line. $3,660. I should have said no but I said go ahead. When you're sitting with your front yard dug up, your plumbing completely out of commission and someone telling you that you've got big problems, you feel really vulnerable. While I was out running errands, they hit the gas line (!) and didn't bother to tell me until AFTER they called the gas company AND let the gas company rep leave. Since they didn't have access to my house, I was without plumbing and gas overnight - in the middle of a very cold January night.

Day 3: They identify further root damage beyond the property line and offer three options: one at $20K, one at $5K and one at $1K. I decline all three. The final option was to hydrojet the pipes - for $1,000. One. Thousand. Dollars. No thanks. They offer a ""deal"" at $600. I foolishly agree. The finally finish the work and leave. I spend over $4,200. That was last week.

Today, I got an Angie's List ad .... ""hydrojetting your sewer line - regularly $575 - we'll do it for $199"". REGULARLY $575! And these guys gave me a ""deal"" at $600. What does that mean for the rest of the work???

They said their work includes a 25 year guarantee - materials and labor. That had better be worth something. Because these people are not getting another cent out of me.

Terry J.

The owner, Dave is great. Our sewage line was impacted today and he came in and took care of it right away. His prices are very reasonable and you can bet your bottom dollar that he will do the job right the first time. His staff is very knowledgeable and polite.

He is our plumber for life.

Charlie F.

hired this company in April-May 2009 to replace water pipes, drain pipes, sewer lines, water heaters, and gas line in a duplex. After paying them in full (more than $ 21,000.00), I discovered that the work was incomplete (i.e. did not brace water lines, gas line, did not brace water heaters). I ended up calling them on multiple occasions and had to write at least 5 certified letters to get them to come in to fix problems (i.e. the holes that they had dug to install new sewer lines kept sinking). Ultimately in October 2009 and based on advice of another plumber I asked them for the approved City's permit (City of Glendora). Initially, they claimed that the job did not require permit; however, after checking with building department, I informed them that the job required permit. They then kept saying they will get the permit but they kept dragging and ignoring my calls until I retained an attorney which wrote to them demanding the approved permit. Even after that, they initially obtained a permit for some of the work and ended up obtaining a second permit on the day of inspection in February 2010 almost one year after they started the work. Eventually had to take them to court (L.A. County Superior Court case# 10J01757) with the court issuing a judgement against Dun-wll Plumbing.

Katheryn M.

Within a month of purchasing our home, the sewer line was impacted. I secured the documents handed over with the purchase and discovered that Dun-Well was responsible for connecting the sewer line less than three years ago. I contacted the owner and he said that if the blockage was before the lateral-line, the company would take care of it.

The technician arrived and there was a charge for every small step he took. He cabled the line for a charge of $150. When he inserted a camera, it was obvious that the line was packed with tree roots. The technician insisted that the impaction was in the street, somewhere in the lateral-line. He told me that I would have to pay an extra $175 to use a device (i.e., a fancy metal detector) to show where the camera stopped. He said that this step had to be done because the only way to fix the problem was to expose the line and put a sleeve in it. I balked at this expense and said that I would take it up with the owner. I talked to the owner and he agreed to hold the check until we could learn more; the check was cashed shortly after that.

The owner is not honoring his word. The device showed that the blockage was at the sidewalk; however, the owner is stating otherwise. The employee and the owner said that the lateral-line went into our property and that it was at a junction in the lateral-line. Blue-prints acquired from a trip to city hall showed that the blockage is at the connection. I was informed by others that the lateral-line should have been examined before making the connection. The technician that connected the line is no longer with the company (they had 12 employees then and they are now down to 3); however, the owner said that he probably notified the home owners. There is no mention of this on the paperwork and there is no limit to the warranty. We are willing to pay an equitable amount for the repair- but all amount the owner quoted to dig up the line and sleeve it is $4,100. This seems exorbitant.

Factoring our experience in with the other reviews leads me to conclude that this company is a decent choice if you want a simple repair that may not lead to complications; however, if you need someone to handle a significant plumbing job, you might want to choose a more reputable company.

Amy A.

I had an unexpected leaky pipe at my garage and I searched here for someone near me. All the reviews were right on! Dave arrived quickly and fixed the problem with ease and an excellent price! Unfortunately, I have an older house so we had a little hiccup with the pressure after he left, he came right back again quicly and fixed the issue with no further worries. He's very honest and will definitley call for any future plumbing issues and have told my friends how great his service was!

Monique L.

It is so hard to know who to trust with contractors but these guys will put your mind at ease. They gave me a free estimate. They were on time for both the estimate appointment and the work appointment. Every one of their employees was so nice and professional. They were able to replace our main water line without destroying my lawn or cutting into my driveway. They did a great job at a fair price and I will definitely be using them any time I need a plumber in the future.

Marssa P.

Awesome Service! I am usually apprehensive when it comes to contractors of any sort, but these guys rock! They are upfront, honest and did the job right! They were respectful, polite and clean! David and Juan at Dun-Well really are great people and if I need a plumber, I know exactly who to call!

Indy Z.

There was some blockage in kitchen drain. The first Dun-Well guy wanted to rip part of the wall out, which as a bit overkill considering I was able to flush out most of the gunk, but luckily the owner came and save the next day and replaced the right segment. Price was great for the service. These guys are real easy to talk to and I would definitely call them again for another plumbing problem I am too lazy to tackle.

Danny N.

These guys are excellent. Their price was way cheaper than any of the other bids that I got. They were nice, friendly and polite. They were meticulous and clean. And to top it off, the job came in at less that the estimate!

I am usually wary of contractors, but this experience was more than I expected. Will definitely use again.

david o.

Used Dun-well in the past to fix a plumbing problem and was very pleased with the service and price. It came time to gut and remodel our bathroom so we contacted Dun-well to tackle it. They did re-piping, installed our new tub and moved the shower head a foot higher, changed out the toilet and installed our new sink. All was done in a timely matter and at an affordable price. We got the bathroom we wanted! We've referred them several times and will use them again.