DryMaster

Lilia H.

We unfortunately, had an expensive and negative experience with DryMaster.

We were blindsided by Drymaster's bills. We called them to repair a leak from a pipe behind a wall in our kitchen. They came to our house fairly quickly and placed equipment such as fans, dehumidifiers, and air movers in our kitchen for a few days to dry out the damp wall caused by the leak. They had us sign a contract for any charges they might incur while trying to fix the leak.

We were told that the asbestos test they performed was state law (Rule 1403) and a requirement. Unfortunately, there was no additional explanation, and we were not informed of the price, so we could not consider options. After talking with neighbors with similar leak problems, we were told that for newer houses such as ours with less than 100 square feet of work area and in a residential dwelling, this testing was probably unnecessary. We were not told how expensive either the testing or the rental equipment would be, therefore forgoing the option to perform our own testing or use our own fans.

DryMater charged us $165.81 for the initial service visit, $646.80 for the asbestos testing, and $617.94 for drop off and rental fees of their equipment for two days. After a plumber told us that they were probably charging for the fans, my husband called DryMaster and asked them to remove the fans as we were not aware that we were being charged. They stopped by the house, but their van was full, so they only picked up one fan and had to leave the others for a third night. Later on, when we received the bill, we had a charge for three rental equipment days. After much discussion about the bill, DryMaster removed the third day from our invoice.

After two days and no work on the leaky pipe, we had a charge of $1,430.55. I complained, and after much discussion, they were willing to reduce our bill by $250, for a final price of $1,180.55. Because the company did not initially inform us of costs, options and were not upfront or transparent in their charges, we decided to use another contractor instead.

If you can get beyond DryMatser's unnecessary expenses, inflated pricing, and lack of transparent charging, their work may be good. But we were not able to overlook the initial charges. As prices become available, we need to be informed. Fans and Asbestos testing are performed often, so we should have been told about them. Perhaps if DryMaster were to be transparent in their charges before performing their services, we would not be where we are today.

Sarah H.

DryMaster completed an interior repair (drywall, ceiling, paint, etc.) following a roof leak I had in my condo, and they did a fantastic job. The technician working at my house, Alfonso C, was friendly, punctual, professional, and the completed project looks perfect. He was also super clean, which I appreciate! I was worried about dust/residue/things being left out of place/that kind of thing, which is it be expected during any type of construction, but he cleaned up EVERYTHING, and put my items back in their place, too. Thanks for being so nice to work with, and I am really grateful for the awesome job you did!

Denny S.

Just wanted to give a shout out to the DryMaster team. We had an extensive water leak requiring demolition, restoration and reconstruction. We called DryMaster. Several DryMaster crews were involved putting our house back together. Each phase of the operation was headed by a professional. The crews showed up on time, worked hard, finished on time and at reasonable rates. We strongly recommend DryMaster to repair damage caused by water.

Helen F.

Cannot understand why there are any reviews here that are not 5-star. We would give Dry Master 10 stars! When our water heater recently sprang a leak, we called Dry Master ... and we could not be happier with the work and the service they provided. They just sprung into action ... not only cutting into the walls to find the moisture and pulling up the floor area where water had seeped in ... they took care of getting a mold check, bringing us a temporary water heater, and then doing all the repair work with speed, efficiency and total professionalism. Each evening we would receive a text, telling us what time the guys would arrive the next day; the doorbell would ring right on the dot! They took great care to cover the entire work area with plastic, and taking this down and sweeping up at the end of each day so that we could access our kitchen. Through it all, every single employee was courteous and caring. Shout-outs to Kristen and Claudia in the office, and to Roger Pedraza, project manager. Great crew, great work, great company! Thank you so much!

Shevawn R.

Our kitchen flooded recently from the condo unit upstairs, resulting in cabinets needing to be pulled out and walls opened up and dried. Serafin was here the next day thoroughly testing for moisture, and then was back later to pull things apart. He does excellent work and was so considerate and helpful during his part of the process; I could not believe how clean he left the place when he was finished. He did everything he could to reduce the pain of the process; I would highly reccomend him and his colleagues at Drymaster to anyone in this situation.

Anita M.

DO NOT USE THEM! I am giving them 1 star because I have to give at least 1 star, otherwise it would be zero. They have 4 separate Departments run as separate companies under the same name. They do not talk to each other, so if you need more than 1 type of work performed (water vs mold vs repair vs pack-out/pack-in) you will become the general contractor to oversee the teams from the various departments. And instead of them guiding you on the next step, the feedback will be coming from you to them to let them know what was done and what needs to be done next. You will get separate bills from each department and they will need to be paid separately as the different departments are not connected in their accounting. They will take months to get your bills to you, only after you request them, then expect to be paid immediately upon receipt. You will have to become a contract expert because they charge for things they didn't do and leave out necessary charges for things that need to be done. You will need to go through the itemized charges with a fine tooth comb and learn what the briefed descriptions mean to be able to intemperate the charges. If you need contents packed out you will need to take pictures of everything as your own evidence of what you have so when items don't come back, you have proof you had them. You will have to oversee what gets packed out to make sure that (if due to water or mold) anything wet or moldy does not get packed as they will try to push it off to your insurance company when it comes back moldy.
I had a major flood that required all four services, and in time of need when I needed their support, instead of them helping me they added to my nightmare.

Outrigger P.

We hired DryMaster for a challenging household project that neither I nor my husband was prepared to do, and they did an EXCELLENT job.

For a couple of years, we had been keeping our aged and increasingly incontinent female housecat in our garage, as she was sadly banished from our house for peeing everywhere. Despite papering every square inch -- floors, shelving units, book cases -- with ""wee wee"" pads which we changed regularly, the garage reeked strongly of cat urine. She simply peed everywhere -- on storage boxes, household tools, and of course the floor...since the garage is also where we do our laundry, having to spend any time there simply folding linens was really difficult.

Our cat finally passed away from natural causes. Then it was time to reclaim our stinky garage.

The DryMaster guys not only took up the job with a calm and professional attitude, they assiduously and thoroughly cleaned everything. They needed no direction, took initiative in ensuring everything was done right, and finished on time as estimated. Whatever cleaning compounds they used worked like magic.

We have lost our tabby cat, but gained our garage back. The space bears no trace of odor. You would never know...

I'd hire these guys again in a minute. BRAVO, DryMaster!!

Cynthia A.

Alfonso and his team did a great job in our warehouse! It looks brand new again. Not to mention they were all very friendly, which made it a great experience.

Ylan V.

Alfonso did a great job with my closet wall, after waiting for my HOA for over two months. He was on time & professional!

Denise I.

Alfonso did an excellent drywall job!! He showed up on time, did an excellent job and cleaned up after the work was completed. Highly recommend him and Dry Master