DryMaster

Ylan V.

Alfonso did a great job with my closet wall, after waiting for my HOA for over two months. He was on time & professional!

Denise I.

Alfonso did an excellent drywall job!! He showed up on time, did an excellent job and cleaned up after the work was completed. Highly recommend him and Dry Master

Yvonne B.

Alfonso was on time, helpful, and answered all my questions. He completed the job ahead of the approximated finish time. The drywall work looks excellent!

Steven H.

DryMasters plumber Hunter showed up on time and did a very professional job clearing my drains. I will recommend DryMasters to all who need their Services.

Erin K.

I tried to let it go and not write a nasty review, but their email with an attitude problem this morning was the last straw for me. I had DryMaster fix my drywall damage and a paint job over the drywall. I took time off work to be home, so I saw everything that was happening inside of my own house.

DryMaster invoiced me for multiple work descriptions that never happened from ranging from over $300 for electrical work, $230 for detaching and reattaching the toilet, painting over a door frame, $132 for installing mirrors in my master bathroom. I have two framed mirrors. Their person removed the mirrors from these two tiny hooks and never put them back. So they wanted to get away with charging me $132 for that?

I emailed them multiple times saying I deserve an explanation. The Assistant Project Manager said that their Reconstruction Manager will get back to me. They never apologized nor gave me an explanation for these false charges.

I was able to reduce over $700 from their initial invoice that contained all the work that they haven't done. Because I'm not an expert in this field, I wouldn't know if I'm being unfairly priced, but I know what type of work was done in my house.

I emailed the Assistant Project Manager for the payment receipt 9 days ago since my payment. I paid their final invoice in full. I reminded her this morning after waiting patiently for 9 days to get my receipt. She replied back this morning that she did send it to me and that I would need to wait after she settles in this morning.

I don't think she knows the difference between an invoice and a payment receipt. Please train your employees to be more knowledgeable. I have searched my inbox numerous times to check if I might have overlooked her email, but of course, there is no payment receipt to be found.
-LATER in the afternoon, almost 8 hours later. She emails me the receipt. No apology. She couldn't find her imaginary email to forward back to me. I thought you said you already sent it to me? haha

AS FOR THEIR QUALITY OF WORK, it sucks too. The person was too lazy to find a matching shade of gray paint for my walls. So, he left the walls with unfinished white paint from the ceiling coming down on the walls on top. He didn't properly reattach one of the light fixtures back.

Alan G.

Interesting to read a lot of the reviews that indicate selfishness. I was actually coming on to review the same.

There are employees in our neighborhood who, when they leave with their commercial vehicles in the morning, will then move their private vehicles into two spaces to save for when they return. Our elderly and handicapped neighbors are forced to walk further to and from their cars so that DryMaster can park their commercial vehicles in our neighborhood instead of in their own yard.

If they and their employees are this selfish and inconsiderate to their neighbors, imagine how much empathy and care they will show for your emergency. Character is what you do when no one is watching, but you've been seen and it is duly noted.

Response to Josh's 1st Response:

This driver has at least one personal car remaining at home when he departs with his Drymaster van. He also has a smaller car with Drymaster ads on it. I have never seen this van NOT here at least once during the day, so I don't think this driver only has it for when he's on call (unless he's on call 24 hours, 7 days a week). Generally, the van is gone during what are considered normal daytime business hours (7am-6pm), so not even sure he'd also be on call in the evening as that seems like a lot.

Between his hours and the fact that he has another DM vehicle, maybe he is not a standard employee? Maybe he is managerial or has seniority where he gets to keep vehicles all the time and not check in to the yard?Maybe that can help direct your training/resolution.

Trisha J.

Three plumbers and $700 later... i finally got in touch with Hunter at Drymaster. He came in, diagnosed and fixed my issue within 20 minutes!!! When he told me what he did, I called the other plumbers and they were all so embarrased that they refunded my money... NO JOKE!!! THANK YOU SO MUCH HUNTER!!!

Micah S.

They didn't even dry the carpeted area.

I had a bad leak that got to the carpeted area of my home. They came in demolishing everything looking for mold. When asked how the demolished area is getting fixed, they kept referring to different divisions of the company opposed to giving an answer. Took them about 4 weeks to dry one area. They left dehumidifiers running in my home for 2 weeks. Didn't replace the drywall for 3 weeks. Left a pipe leaking under my sink. Spilled paint onto other parts of my wall and said they do not fix painting issues. Worst of all, didn't even completely dry the affected area


Long story short: they did such a terrible job, I opted to have tile installed to replace the carpet they came to dry.

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The company response to this review is the most communication I've received from the company since they started. Highlighting timelines instead of apologizing for your poor communication and poor quality of work is reflective of the poor leadership shown within this company.

Not even sure who Jon B. is since different people were sent each time and only one person left a card in case I had questions. Thank you to that one employee. I've noticed that Jon B. seems to be the one responding to other negative reviews, but I'm not sure why I need to give a public review to get your attention.

Calling a customer's comments ""untrue"" doesn't change my opinion nor should it change the opinions of other potential customers. Communication with your customers needs to be better, not just the HOA. Additionally, the quality of your work also needs great improvement overall. Your work created more problems than solutions.

Please choose to make improvements within your company upon my review instead of criticizing the comments of your customers. Other reviews show I am not the only customer dissatisfied customer.

Doug M.

Still dodging me and not fixing the damage they did.
They called asking me to remove the review. Lol. Maybe when you get the whole in the wall you've left there for over a month fixed.

Erika Q.

This is WHY these guys get repeat customers. They ANSWER and/or call you right back, even on weekends. Our 2nd time using Hunter and Steve. Used them 8 months ago for a slab leak and this time for a pin hole leak. Hunter was totally on top of the situation, quick to assess, fix and complete. Called ahead and arrived promptly. Job was done in under 3 hours. Clean, honest, knowledgable, reassuring and professional. Whether it's a small or large job, will continue to use this crew! Thank you again!