Drainworks Plumbing & Septic

Sandy B.

Eric arrived on time and replaced our injector pump in a timely matter. He was very courteous, professional and a very knowledgeable plumber. We were very impressed with Eric's and Drainworks responsiveness during this plumbing emergency! Will would def use Drainworks again!

Rose S.

How are these people getting good reviews? They just ripped me off royally. $729 to install a toilet I purchased which took them an hour to install. The price was upped when they found it was a rental unit I own. Apparently a necessary ""rental fee"" because it is more complicated working there? My own house needs a toilet downstairs and I'll be damned before I ever call these people again. Called a very well regarded service in Glastonbury and was quoted $209 for first hour then $159 an hour after that. So it should cost less than a third of what drainworks charges. Maybe because I'm a woman? HIghway robbery.

Christopher G.

Contacted this company to clear out a frozen line and informed then over the phone while setting up the appointment that it seemed to be due to a frozen line outside the home. They inform me it shouldn't be an issue and that there's a $70 driver show up fee. When they get there they tell you they will drop the $70 but now once they are there inform you thay there's a flat rate of $495 which was $200 more expensive then any other place. The company from the start will entrap you into paying them either way. After a 10 min ""attempt"" he states that they don't and can't clear out frozen line which I had informed the receptionist before the appointment was even made. After leaving I contacted the owner who was not about to try to work with me to come to some sort of agreement.  So from the start this company is going to lie to you and entrap you into paying them one war or the other and when you don't like the lack of service they will throw you aside and treat you like everything is your fault. I will never recommend this company to anyone ever due to the lack of integrity this company has when things go sideways on top of the price which they wouldn't tell me over the phone but rather say the technician will give me the price after looking at the job.

Len K.

Drainworks were able to adjust their schedule to get a plumber to my home today. Derrick arrived at the time he told me he'd be here. He was appropriately protected for Covid. He was able to quickly clear my toilet flushing issue. I'm very pleased with all aspects of Drainworks service.

Olga R.

The appointment was given the same day, I had notification via text and email about approximate time of arrival. The technician, Stephan came even a bit earlier. This was a big deal, since he managed to come 10 minutes before 5 pm. He arranged with the office for me not to pay emergency fee, which always helps.
The repair was prompt, area left very clean. Stephan also took time to explain what was the problem and how to prevent it in the future.

Christina P.

Derrick did a great job! Needed a routine septic pumping and he was very efficient, friendly, and fast! I would definitely recommend this company and ask for Derrick!

Justin R.

Great job! I had a different company work on clearing a blockage in my main septic line, however after a few hours they could not clear the blockage and left. I called drainworks immediately after, and Stef was at my house within 30 minutes! It was not an easy clog to clear, but Stef got it done. Reasonably priced and with a 30 day no clog guarantee. Every surface in the area was scrubbed clean after the job. Drainworks is absolutley my new go-to company for all my plumbing and septic needs. Look no further, if your searching for the right company you found it. I truly hope I never have to call you guys again but if I do I'm glad I know who to call.

Hope 4.

Honest dependable and quality work! Arrives quickly and works efficiently! I would highly recommend Drainworks!

Dane N.

I had a great experience with Drainworks. The technician (Justin) was at my house within 15 minutes and fixed the problem. He was very professional and curdious. I would recommend this service.

Stephen K.

Justin was excellent. Friendly and updated me on what he was doing as he was doing it. The job was a pain in the ass but he didn't show any frustration. Would reccomend and use again