Drainworks Plumbing & Septic

Lisa B.

although our first visit from Drainworks was satisfactory, we had a separate issue about 2 weeks later. The technician told us that in order to get rid of the clog, he'd need to remove the toilet. he did, fixed the clog, and charged us 500.00. The very next day we noticed that directly below that upstairs toilet, our ceiling in the living and dining rooms has big water stains.
we called Drainworks, they came out and said that there was a bolt that needed to be replaced in the toilet- and they'd charge us 600.00 to do it!
we sent the plumber away. my husband looked at a video and fixed the bolt himself. This company does not take responsibility for any mistakes or consequences! The customer service team is rude and disrespectful.
we will never use them again!

James D.

They came the same day I called. I was without a water pump for 2 weeks. I reviewed all the things I did including any new parts such as pressure switch and a pressure gauge with an extension that I paid for and installed.. The plumber arrived and gave me an estimate of $932.00 to make the repair (including $86.00) for dispatch costs. Of course, my definition of an estimate and the general public's definition of an estimate is different than Drainworks Plumbing & Septic of Colchester, CT.. Apparently, an estimate is their final total costs to repair the pump, no matter what he needed to do, or how long it took. The plumber was professional and since I needed the pump cleaned, I agreed to pay it even though I expressed my opinion that $400 an hour seems excessive (he was here for two hours). The person who answered the phone later, when I thought how much it cost, said the manager would call me in the morning. He did not. However, the plumber who did the work called me. Based on their $400 an hour rate I was charged, I would recommend shopping around.

Jenna W.

Got an inspection done on my tank by Devan, he was great! Clean truck was impressive, explained everything well, very thorough. Gave me an honest opinion on the septic tank and didn't try to recommend the most expensive things. Everything he did was in my best interest.

Highly recommend using Drainworks.

Paul P.

Technicians Devon D & Glenn arrived promptly with an initial call to our home 30 minutes out. Professional and knowledgeable and a reasonable price to pump out our septic system. Paul & Judy Higganum, CT

John C.

They're reliable, fair priced, and they always show up on time I recommend them good customer service!

Sandy B.

Eric arrived on time and replaced our injector pump in a timely matter. He was very courteous, professional and a very knowledgeable plumber. We were very impressed with Eric's and Drainworks responsiveness during this plumbing emergency! Will would def use Drainworks again!

Rose S.

How are these people getting good reviews? They just ripped me off royally. $729 to install a toilet I purchased which took them an hour to install. The price was upped when they found it was a rental unit I own. Apparently a necessary ""rental fee"" because it is more complicated working there? My own house needs a toilet downstairs and I'll be damned before I ever call these people again. Called a very well regarded service in Glastonbury and was quoted $209 for first hour then $159 an hour after that. So it should cost less than a third of what drainworks charges. Maybe because I'm a woman? HIghway robbery.

Christopher G.

Contacted this company to clear out a frozen line and informed then over the phone while setting up the appointment that it seemed to be due to a frozen line outside the home. They inform me it shouldn't be an issue and that there's a $70 driver show up fee. When they get there they tell you they will drop the $70 but now once they are there inform you thay there's a flat rate of $495 which was $200 more expensive then any other place. The company from the start will entrap you into paying them either way. After a 10 min ""attempt"" he states that they don't and can't clear out frozen line which I had informed the receptionist before the appointment was even made. After leaving I contacted the owner who was not about to try to work with me to come to some sort of agreement.  So from the start this company is going to lie to you and entrap you into paying them one war or the other and when you don't like the lack of service they will throw you aside and treat you like everything is your fault. I will never recommend this company to anyone ever due to the lack of integrity this company has when things go sideways on top of the price which they wouldn't tell me over the phone but rather say the technician will give me the price after looking at the job.

Len K.

Drainworks were able to adjust their schedule to get a plumber to my home today. Derrick arrived at the time he told me he'd be here. He was appropriately protected for Covid. He was able to quickly clear my toilet flushing issue. I'm very pleased with all aspects of Drainworks service.

Olga R.

The appointment was given the same day, I had notification via text and email about approximate time of arrival. The technician, Stephan came even a bit earlier. This was a big deal, since he managed to come 10 minutes before 5 pm. He arranged with the office for me not to pay emergency fee, which always helps.
The repair was prompt, area left very clean. Stephan also took time to explain what was the problem and how to prevent it in the future.