Draingo of Alabama

Jennifer M.

I had a plumber come out from a different company and didn't fix the problem they said they fixed it. They didn't and wouldn't come back out. I called Drain Co explained the problem and they came out and fixed the issue in 20 minutes. Stayed to make sure it worked. Nick came to the house and he was polite, clean, friendly and knowledgeable. Also cleaned up everything and didn't leave a mess or damaged anything.

William T.

I had an appointment scheduled between 12-5 on a Tuesday... They call me at about 6pm that night to tell me they are running late and they can try and get me later that night or tomorrow morning... I say tonight doesn't work Let's do tomorrow but I don't want morning I want afternoon. So the next day comes.. I don't hear from them it's 6:30 and I call. and he tells me that he thought I said evening. I said no afternoon, your schedulers even block hours between mornings and afternoon. The original scheduled time was between 12-5 so when I say afternoon that's what I expect. He then tells me how I'm wrong and I told him the evening. He says your house is far away so it will only be my first or last call...... (which by the way I'm like maybe a mile or 2 away.... he assumed that because I have a Hartselle address I live in Hartselle which in fact I live in Flint....) Don't do business here if you can avoid it because they will just give you the run around and can't be honest and punctual....

Mirna A.

Would NOT recommend this company. I had a major leak behind my kitchen sink on 6/8. Drain Go came out on 6/17 & claimed the leak was """"repaired"""". July 3rd I come home to a house full of water. The leak was not properly repaired. It caused water damage to my floors & carpets & even kitchen cabinets. Manager came out on 6/9 & saw the proof that this happened. I had a restoration company there taking up my floors to dry. All the water damage was visible & that still want enough for the company to take ownership of their lack of ability to get the job done properly. Save your time & your money. Most importantly, save your house.

Stacie B.

Our kitchen sink was not draining and we tried everything we could do at the homeowner level to get it working. Ultimately had to use our home warranty program and we were assigned Draingo for claim. These guys were great. Very courteous and professional and fixed our problem inside of an hour from start to finish. I would highly recommend Draingo for your plumbing needs. Thanks guys!

Paulette W.

Today 8/30 I had Draingo of Alabama come to my Home through AHS my warranty home company come fix draining issues, and faucets issues in the master bathroom and the guest bathroom as well as replace the hose in the kitchen sink. 2 Young men Dr. up to my house my car is in the driveway they felt the need to block my car which my daughter had to go to work so they blocked it with their truck. Anyway till young men came in one with a brown hair and tall occasion and the other one call Kasian as well probably a little bit shorter than the tall one with red hair the way they didn't introduce them southside I'm Jack I'm John I'm Jeff nothing so they come in and I said hey so this is what I have I have of four faucets that need to be to be checked because I lost the pressure washer at the pressure wash on the side of the water pressure and also am I need the sinks to be to be clean because and the two bathtubs he comes in he says no I am not doing that I only have orders to do two Fossetts and you have to get another so I said that's ridiculous that you need another order I said that's going to cost me another $80 for you to come out here and he said that's the way that I said no they are saying my warranty company talk to you as it's up to you why can't you just look at the faucet and they wouldn't do it and the guy would repair come to me and said listen just get something full of vinegar and salt these things and you can pretty much fix the problem and I go and I tell the guy why would you do this why would you go and ask for another order it's going to cost me $80 I don't have that money and he would not listen and then he said that I was yelling at him because my voice got louder but not disrespectful I just couldn't believe it, I was not disrespectful I even apologized and he got up and he said I'm done I am done I'm not finishing this job and he walked out and he said have a blessed day. Funniest thing is that he didn't realize that the warranty company was on speakerphone they had spoken with him and recorded the entire conversation between us! I will NEVER EVER use them again

Dan H.

I just had a great experience with Draingo. Austin and Tyler were the plumbers who were sent to check on the master bathroom toilet that had been leaking around the base when flushed. Austin quickly suspected blockage (wasn't able to clear it with a retriever), so he drained and pulled the toilet, found the issue - a chunk of soap in the line along with a really messy glob of wax from the poor installation of the toilet several months ago - cleared it, put in new bolts to the base where there had been NONE, cleaned up the wax mess, put down new wax, reseated the toilet, then tested it repeatedly to make sure it was working better than it ever had. He was assisted by Tyler who had to make multiple trips down a long run of stairs and then the multiple steps down to the truck on the street. They were both courteous and knowledgeable, plus they thoroughly cleaned up the bathroom floor where they'd been working and hauled off all the trash they had generated. I couldn't be more pleased with the service of these two representing Draingo.

Holly D.

Would give no stars as well. They refused to keep an appointment. They called us when they were supposedly on the way to our house and when we called them back within 5 minutes had reassigned their worker and refused to keep our agreed upon appointment time. They also would not answer the phone and the voicemail would hang up on you. They are rude and have the worst customer service. Filing a complaint with the BBB. I would recommend that anyone who has similar complaints does the same.

Karen B.

I have 2-10 Warranty and DrainGo was the contractor assigned to look at my garbage disposal that was frozen-up. First, the guy who came said he unlocked the disposal then he quickly left. I opened my cabinet doors to place everything back under the sink and saw water leaking. I called him and he returned and then said he would replace the disposal, which he did. Then the next time I used my dishwasher it overflowed. I figured it was probably due to the garbage disposal replacement, but was told to go back to 2-10 warranty and do a service call. I did and due to holidays had to wait until after Christmas (so basically 3 weeks during the busy holiday season and extra cooking, etc., with no dishwasher to use). 2-10 assigned another contractor for the dishwasher who came and quickly found the problem with the incorrect installation of garbage disposal (not removing the plug required when you also have a dishwasher) - For which I had to pay another $75 service fee by the way. I called DrainGo to tell them nicely that they should relay the information to the technician as a """"learning experience."""" The person on the phone sounded very unconcerned, and then when I also said that it was an inconvenience to me as well, the response was something to the effect of, """"Oh well, thanks for calling."""" Really - Not even an apology? In my opinion DrainGo should invest in better training of their technicians and their office staff. Extremely poor customer service. Sad.

Stella W.

This is a photo I wanted to add to my review but it wouldn't upload. It shows 2 bathrooms on the work order. Shane refused to look at the guest bathroom toilet. He claimed it was not on the work order. He only looked at the 2nd floor toilet. This work order clearly shows the guest bathroom toilet as the first one and under """"other"""" the 2nd floor toilet is shown. He left in a huff claiming American Home Shield wouldn't pay him to repair it.

Shawn M.

Would give no stars but that is not an option. Much like Michael J. mentioned they lied to my home warranty company so that they would deny my claim and they could pocket the $100 service call for themselves without actually fixing anything. I was not at home the day that they came and so I had to speak to them over the phone as they kept trying to accuse my daughter of doing something to cause the leak in several different ways then they tried to say that they have seen """"so many of these"""" where the leak happens one time then never again. They totally dismissed everything that my wife and I were telling them and even showing them as we had kept the soapy water in a bowl that we used to catch the water when it leaked the first time. So after about an hour of running water and trying to get it to leak they left and not even 5-10 minutes after they left it started leaking again. So I called them and they came right back out and then began to investigate for the leak. They had to cut into my wall and 1st floor ceiling in order to get access to the pipes as this was an upstairs bathroom. They wanted to argue with me about repairing the wall and the ceiling that it was not covered by my home warranty. I finally gave up on that because I knew that it was in black and white in my contract with the warranty company so no sense in arguing about it I would just let them deal with them. Then they searched for another 45 minutes or so and said that they could not find the leak. The only thing that they could figure was that it was leaking from the spout of the tub. They said that """"the caulk was missing"""" from around the spout. I said to them well that is awful funny I have never seen caulk around a spout on a tub before and if that was the case then it has been missing for over 2 years now and so why all of a sudden is it leaking now and furthermore how is it that it leaks the worst when the tub is draining (i.e. the soapy water)? They did not know but he said that he tightened the spout and said that I needed to put caulk around the spout. They left while it was still dripping and said """"it should stop"""". Well DUHHH! When there is no water running and it dries up it will but they did not even bother to make sure they had fixed the leak. Well the next day when I got home from work I went straight into troubleshooting for myself. It took me all of 10 seconds to find the leak that was dripping from the drain pipe of the tub. NOWHERE NEAR THE SPOUT. So I called my home warranty company back and told them what I had found and they began to tell me that because the claim was denied that I would basically have to initiate another claim all over again. Needless to say I freaked out on my warranty company a little and told them everything that had happened and how they left while it was still dripping and did not even bother to make sure it was fixed. So they initiated another claim for a second opinion with a different company. With the understanding that if they concur with what Draingo said that the service call is on me. I told them that was fine because it is obvious where it is leaking from and that is nowhere near where they said it was leaking. I would definitely steer clear of this company. Also while the two techs that were out here the one, who was the supervisor, spent most of his time on the phone instead of actually looking at my problem. What is the use of having someone come out if they are going to spend most of their time talking on the phone instead of working on your problem. Hence the reason it only took me 10 sec. to find the leak and I am being generous with 10 seconds it was probably closer to 5. It was so obvious that all you had to do was look. Anyway definitely would not recommend this company as they are rude and argumentative with the customer and don't even want to listen to what you tell them.