Draingo of Alabama

Lakeshia B.

Today 8/30 I had Draingo of Alabama come to my Home through AHS my warranty home company come fix draining issues, and faucets issues in the master bathroom and the guest bathroom as well as replace the hose in the kitchen sink. 2 Young men Dr. up to my house my car is in the driveway they felt the need to block my car which my daughter had to go to work so they blocked it with their truck. Anyway till young men came in one with a brown hair and tall occasion and the other one call Kasian as well probably a little bit shorter than the tall one with red hair the way they didn't introduce them southside I'm Jack I'm John I'm Jeff nothing so they come in and I said hey so this is what I have I have of four faucets that need to be to be checked because I lost the pressure washer at the pressure wash on the side of the water pressure and also am I need the sinks to be to be clean because and the two bathtubs he comes in he says no I am not doing that I only have orders to do two Fossetts and you have to get another so I said that's ridiculous that you need another order I said that's going to cost me another $80 for you to come out here and he said that's the way that I said no they are saying my warranty company talk to you as it's up to you why can't you just look at the faucet and they wouldn't do it and the guy would repair come to me and said listen just get something full of vinegar and salt these things and you can pretty much fix the problem and I go and I tell the guy why would you do this why would you go and ask for another order it's going to cost me $80 I don't have that money and he would not listen and then he said that I was yelling at him because my voice got louder but not disrespectful I just couldn't believe it, I was not disrespectful I even apologized and he got up and he said I'm done I am done I'm not finishing this job and he walked out and he said have a blessed day. Funniest thing is that he didn't realize that the warranty company was on speakerphone they had spoken with him and recorded the entire conversation between us! I will NEVER EVER use them again

Megan K.

If you are trying to file a claim with your home warranty don't call Kenneth at draingo. He's very cocky and rude and I believe purposely sabataged any chance that the warranty would pay claiming improper installation and numerous things on a one year old gas water heater that had nothing to do with the control panel that needed to be replaced. He told me that he could order the part which was going to hard to come by and would cost $150 to $180 pluse $120 an hour for labor. guess what. I got the part the next day from Park supply which they didn't charge me anything for because they had so many from that company that had gone back so they covered it under the manufacture Dont call this company!!!

Cynthia P.

Would give no stars as well. They refused to keep an appointment. They called us when they were supposedly on the way to our house and when we called them back within 5 minutes had reassigned their worker and refused to keep our agreed upon appointment time. They also would not answer the phone and the voicemail would hang up on you. They are rude and have the worst customer service. Filing a complaint with the BBB. I would recommend that anyone who has similar complaints does the same.

Anita R.

A 1 star is being generous. With choice warranty they sent a guy out because the garbage disposal wasn't working. Somehow a shot glass was lodged in it. So a foreign object voided the warranty. Before they came out, the plumbing that we just had replaced was working, now it is clogged, and they don't want to take responsibility for it. The technician was rude, condescending, and snippy. I've done everything they asked and they came back out but didn't fix the problem. They said that I had to get a recall from choice to get them to come back out. This company is a joke. It has been nothing but a hassle and the problem they caused, they won't fix it. Choices answer is we have to file a new claim(which means more $ for them) and Draingo doesn't want to take responsibility for something that they caused as a result of """"fixing the garage disposal."""" We haven't even been able to test the garbage disposal yet. And haven't been able to wash dishes for over a week because of someone else's incompetence. Infuriating situation.

L'Tryce S.

I had a plumber come out from a different company and didn't fix the problem they said they fixed it. They didn't and wouldn't come back out. I called Drain Co explained the problem and they came out and fixed the issue in 20 minutes. Stayed to make sure it worked. Nick came to the house and he was polite, clean, friendly and knowledgeable. Also cleaned up everything and didn't leave a mess or damaged anything.

Derek S.

***DO NOT USE*** Zero Starts - Madison, AL I have had 2 experiences with this company (via American Home Shield home warranty) and both experiences were fraudulent in my opinion. The first was a simple leak on a water heater. The """"plumber"""" who was sent told me that the installation wasn't done correctly (I bought the house new and this was the first time it needed service, and every other house I've been into in our neighborhood has the exact same configuration) and he told me at least a dozen times """"I'm a plumber, not a handyman"""". Then he called AHS warranty and told them that it wasn't installed properly so they refused to cover it. So I paid my $125 deductible to AHS to have these clowns come out and tell AHS that it wasn't installed properly. Then he offered to replace the entire water heater for about $700 but no part of the $125 deductible would be applied. I then called another company on my own and then came out and fixed the leak for $175 total...that was 3 years ago. The second was today and was a clogged drain line. Again, I paid my $125 deductible to AHS and expected someone to come in, clear the drain, and good to go. But wait!! Drain Go proceeds to tell me that he needs to snake from the pipe on top of my single story roof to a pipe that you can reach from a ladder, and the roof access fee is $275 additional and not covered by my home warranty!! Are you freaking kidding me? At that point I decided to fire Drain Go and AHS and will never consider using either of them again. I called a reputable plumber in the area and guess what, they charge $198 and there is no roof access fee or any other surprise/hidden fees. Drain Go and AHS is a total SCAM. Beware.

Jennifer R.

Would give no stars but that is not an option. Much like Michael J. mentioned they lied to my home warranty company so that they would deny my claim and they could pocket the $100 service call for themselves without actually fixing anything. I was not at home the day that they came and so I had to speak to them over the phone as they kept trying to accuse my daughter of doing something to cause the leak in several different ways then they tried to say that they have seen """"so many of these"""" where the leak happens one time then never again. They totally dismissed everything that my wife and I were telling them and even showing them as we had kept the soapy water in a bowl that we used to catch the water when it leaked the first time. So after about an hour of running water and trying to get it to leak they left and not even 5-10 minutes after they left it started leaking again. So I called them and they came right back out and then began to investigate for the leak. They had to cut into my wall and 1st floor ceiling in order to get access to the pipes as this was an upstairs bathroom. They wanted to argue with me about repairing the wall and the ceiling that it was not covered by my home warranty. I finally gave up on that because I knew that it was in black and white in my contract with the warranty company so no sense in arguing about it I would just let them deal with them. Then they searched for another 45 minutes or so and said that they could not find the leak. The only thing that they could figure was that it was leaking from the spout of the tub. They said that """"the caulk was missing"""" from around the spout. I said to them well that is awful funny I have never seen caulk around a spout on a tub before and if that was the case then it has been missing for over 2 years now and so why all of a sudden is it leaking now and furthermore how is it that it leaks the worst when the tub is draining (i.e. the soapy water)? They did not know but he said that he tightened the spout and said that I needed to put caulk around the spout. They left while it was still dripping and said """"it should stop"""". Well DUHHH! When there is no water running and it dries up it will but they did not even bother to make sure they had fixed the leak. Well the next day when I got home from work I went straight into troubleshooting for myself. It took me all of 10 seconds to find the leak that was dripping from the drain pipe of the tub. NOWHERE NEAR THE SPOUT. So I called my home warranty company back and told them what I had found and they began to tell me that because the claim was denied that I would basically have to initiate another claim all over again. Needless to say I freaked out on my warranty company a little and told them everything that had happened and how they left while it was still dripping and did not even bother to make sure it was fixed. So they initiated another claim for a second opinion with a different company. With the understanding that if they concur with what Draingo said that the service call is on me. I told them that was fine because it is obvious where it is leaking from and that is nowhere near where they said it was leaking. I would definitely steer clear of this company. Also while the two techs that were out here the one, who was the supervisor, spent most of his time on the phone instead of actually looking at my problem. What is the use of having someone come out if they are going to spend most of their time talking on the phone instead of working on your problem. Hence the reason it only took me 10 sec. to find the leak and I am being generous with 10 seconds it was probably closer to 5. It was so obvious that all you had to do was look. Anyway definitely would not recommend this company as they are rude and argumentative with the customer and don't even want to listen to what you tell them.

Randy M.

I had an appointment scheduled between 12-5 on a Tuesday... They call me at about 6pm that night to tell me they are running late and they can try and get me later that night or tomorrow morning... I say tonight doesn't work Let's do tomorrow but I don't want morning I want afternoon. So the next day comes.. I don't hear from them it's 6:30 and I call. and he tells me that he thought I said evening. I said no afternoon, your schedulers even block hours between mornings and afternoon. The original scheduled time was between 12-5 so when I say afternoon that's what I expect. He then tells me how I'm wrong and I told him the evening. He says your house is far away so it will only be my first or last call...... (which by the way I'm like maybe a mile or 2 away.... he assumed that because I have a Hartselle address I live in Hartselle which in fact I live in Flint....) Don't do business here if you can avoid it because they will just give you the run around and can't be honest and punctual....

Jason E.

Would NOT recommend this company. I had a major leak behind my kitchen sink on 6/8. Drain Go came out on 6/17 & claimed the leak was """"repaired"""". July 3rd I come home to a house full of water. The leak was not properly repaired. It caused water damage to my floors & carpets & even kitchen cabinets. Manager came out on 6/9 & saw the proof that this happened. I had a restoration company there taking up my floors to dry. All the water damage was visible & that still want enough for the company to take ownership of their lack of ability to get the job done properly. Save your time & your money. Most importantly, save your house.

Mitch P.

This plumber was sent out by my home warranty provider, 2-10 Home Warranty. The gentleman came out and quickly assessed the issue. Fortunately, there was not a plumbing issue. He provided an explanation that we had considered, but we just wanted to be sure there was not an underlying issue. He was at our home less than 30 minutes. Overall, he didn't do much but he did advise us what to look for that could indicate a problem later on down the road.