Draingo of Alabama

Tracy G.

My home warranty company sent them out and they told the warranty company that the reason the pipe was leaking was because it was installed incorrectly so the warranty wasn't going to cover it. I convinced the warranty company to send someone else out. When the new plumber came out, right away he said there wasn't anything wrong with the way it was installed and it would be easy to fix the leak. I do not recommend this company.

Holt T.

Draingo is a scummy company. we had to have our hot water heater replaced and did so through American Home Shield who got us in touch with DrainGo. A little over a year later and this particular unit leaks and leaks regularly. Through AHS a different company came out and attempted to fix it but it needs to be replaced. This company and AHS thought that Draingo should handle it since the hot water heater came through them. The parts and unit are still under warranty but the labor is not. Draingo wanted to charge $1500 for the labor only. But suddenly they can't get the unit replaced under warranty and they want us purchase a whole new unit and try to recover the cost from the manufacturer of the hot water heater. They are clearly trying to scam us and trying to scam AHS as well by going outside of their contract. BEWARE AND DO NOT USE AND IF YOUR HOME WARRANTY ASSIGNS THEM ASK FOR SOMEONE ELSE!

Toni W.

A 1 star is being generous. With choice warranty they sent a guy out because the garbage disposal wasn't working. Somehow a shot glass was lodged in it. So a foreign object voided the warranty. Before they came out, the plumbing that we just had replaced was working, now it is clogged, and they don't want to take responsibility for it. The technician was rude, condescending, and snippy. I've done everything they asked and they came back out but didn't fix the problem. They said that I had to get a recall from choice to get them to come back out. This company is a joke. It has been nothing but a hassle and the problem they caused, they won't fix it. Choices answer is we have to file a new claim(which means more $ for them) and Draingo doesn't want to take responsibility for something that they caused as a result of """"fixing the garage disposal."""" We haven't even been able to test the garbage disposal yet. And haven't been able to wash dishes for over a week because of someone else's incompetence. Infuriating situation.

Wade W.

I paid for a one-year home warranty with Choice Home Warranty. I have a tenant in the property and the tenant called me to tell me that there is water coming up from the flooring in the sunroom. Choice Home Warranty contracted the job to Draingo of Alabama and a rep named, Seph, came out and said there is no leak and the water must be coming from a foundation crack, since the water meter was not registering usage. Draingo charged my credit card $76.87 for their service call. A couple days later, I was able to get another plumber to come out and he found a large leak from the hot water line in the kitchen and there is major mold and water damage to a few rooms. Neither Draingo of Alabama or Choice Home Warranty want to take responsibility and even reimburse me for their misdiagnosis service charge of $76.87. I suggest everyone avoid both Draingo and Choice Home Warranty.

Andrew R.

***DO NOT USE*** Zero Starts - Madison, AL I have had 2 experiences with this company (via American Home Shield home warranty) and both experiences were fraudulent in my opinion. The first was a simple leak on a water heater. The """"plumber"""" who was sent told me that the installation wasn't done correctly (I bought the house new and this was the first time it needed service, and every other house I've been into in our neighborhood has the exact same configuration) and he told me at least a dozen times """"I'm a plumber, not a handyman"""". Then he called AHS warranty and told them that it wasn't installed properly so they refused to cover it. So I paid my $125 deductible to AHS to have these clowns come out and tell AHS that it wasn't installed properly. Then he offered to replace the entire water heater for about $700 but no part of the $125 deductible would be applied. I then called another company on my own and then came out and fixed the leak for $175 total...that was 3 years ago. The second was today and was a clogged drain line. Again, I paid my $125 deductible to AHS and expected someone to come in, clear the drain, and good to go. But wait!! Drain Go proceeds to tell me that he needs to snake from the pipe on top of my single story roof to a pipe that you can reach from a ladder, and the roof access fee is $275 additional and not covered by my home warranty!! Are you freaking kidding me? At that point I decided to fire Drain Go and AHS and will never consider using either of them again. I called a reputable plumber in the area and guess what, they charge $198 and there is no roof access fee or any other surprise/hidden fees. Drain Go and AHS is a total SCAM. Beware.

Heidi M.

If you are trying to file a claim with your home warranty don't call Kenneth at draingo. He's very cocky and rude and I believe purposely sabataged any chance that the warranty would pay claiming improper installation and numerous things on a one year old gas water heater that had nothing to do with the control panel that needed to be replaced. He told me that he could order the part which was going to hard to come by and would cost $150 to $180 pluse $120 an hour for labor. guess what. I got the part the next day from Park supply which they didn't charge me anything for because they had so many from that company that had gone back so they covered it under the manufacture Dont call this company!!!

Jennifer M.

I had a plumber come out from a different company and didn't fix the problem they said they fixed it. They didn't and wouldn't come back out. I called Drain Co explained the problem and they came out and fixed the issue in 20 minutes. Stayed to make sure it worked. Nick came to the house and he was polite, clean, friendly and knowledgeable. Also cleaned up everything and didn't leave a mess or damaged anything.

William T.

I had an appointment scheduled between 12-5 on a Tuesday... They call me at about 6pm that night to tell me they are running late and they can try and get me later that night or tomorrow morning... I say tonight doesn't work Let's do tomorrow but I don't want morning I want afternoon. So the next day comes.. I don't hear from them it's 6:30 and I call. and he tells me that he thought I said evening. I said no afternoon, your schedulers even block hours between mornings and afternoon. The original scheduled time was between 12-5 so when I say afternoon that's what I expect. He then tells me how I'm wrong and I told him the evening. He says your house is far away so it will only be my first or last call...... (which by the way I'm like maybe a mile or 2 away.... he assumed that because I have a Hartselle address I live in Hartselle which in fact I live in Flint....) Don't do business here if you can avoid it because they will just give you the run around and can't be honest and punctual....

Mirna A.

Would NOT recommend this company. I had a major leak behind my kitchen sink on 6/8. Drain Go came out on 6/17 & claimed the leak was """"repaired"""". July 3rd I come home to a house full of water. The leak was not properly repaired. It caused water damage to my floors & carpets & even kitchen cabinets. Manager came out on 6/9 & saw the proof that this happened. I had a restoration company there taking up my floors to dry. All the water damage was visible & that still want enough for the company to take ownership of their lack of ability to get the job done properly. Save your time & your money. Most importantly, save your house.

Stacie B.

Our kitchen sink was not draining and we tried everything we could do at the homeowner level to get it working. Ultimately had to use our home warranty program and we were assigned Draingo for claim. These guys were great. Very courteous and professional and fixed our problem inside of an hour from start to finish. I would highly recommend Draingo for your plumbing needs. Thanks guys!