Drain Wizard Plumbing & Rooter Services

Danny B.

Never would call my mother back. Would have had the job if he would have just returned her phone calls.

Annette R.

Had (2) toilets replaced , drain cleaned (snaked) , and shower head replaced... All that was completed was the (2) toilets upgraded . Drains ended up slow and blocked again next day , Austin snaked from inside house due to being unable to access drain vent pipe on roof.This added a large mess on walls and floors which took hours to clean after Drain Wizard left. Molding around doors to bathrooms were chewed up by the snake grinding against them. The shower was left incomplete but charged me $287.00 for a plastic hand-held shower head . Total bill was $1287.00 when i was quoted $425 ea for the toilets installed... I tried to nogotiate with Carl (owner) a fair price minus $287.00 of work not done but on bill and he wasn't hearing it , i again tried to nogotiate at least half of the $287.00 to be credited to the bill and he said forget it you owe me nothing , all i wanted was to be charged fairly and for Drain Wizard to be paid for SERVICES RENDERED... After the call with Carl in which he said there was nothing else to pay he then called Austin and told him to strip all the parts out of my Shower , which he did.. 10 minutes later I get a threatening call to VOICEMAIL that he's going to put a lein against my house and that he's a great businessman that wants me to keep my money so he can sue me.... NOT A VERY GOOD BUSINESSMAN , AND AS FAR AS THE THREATS GO CARL SHOULD HAVE KNOWN BETTER TO THREATEN PEOPLE WHILE BEING RECORDED....Carl , i figured that you were not going to complete job (which i was right , you didn't) When i called you back to set up completion of bathroom and to complete payment you sent Austin only to collect balance for an uncompleted job. Your employee undercuts your jobs offering discounts if he's paid **Lunch Money** (cash between $20-$100) personally. You're a dishonest businessman saying they'll do a job for one price only to tack on to the final price extras. I was shocked that you didn't complete the bathroom as said but still wanted full payment... NICE WAY TO RUN A BUSINESS...I signed a paid in full reciept , didn't sign anything about job satisfaction ... You sir , are not a businessman.... END OF STORY ... Oh , previous owners warned me you were a crook . Even through the walk through on sale of house they tried removing your business sticker that you placed on the water heater...I asked for $300 of undone work to be removed from bill because he called and said now it will be an additional $500 and Drain Wizard Plumbing hadn't even done anything to deserve the first $300. DON'T WASTE TIME WITH THIS COMPANY , THEY'LL SCREW YOU LIKE THEY DID PREVIOUS OWNER OF THIS HOUSE AND HOW THEY TRIED TO DO ME TOO... THE OWNER , CARL , TALKS BAD ABOUT HIS EMPLOYEE ,AUSTIN , AND AUSTIN DOES THE SAME ABOUT HIS EMPLOYER , CARL... BUYER BEWARE ...

Lori G.

Great fast service and reasonably priced. Actually fixed the problem unlike Plumbing Masters who didn't, and overcharged a senior citizen.

Jackie T.

We had to have our original 1960's tub faucet and shower fixture replaced. We called and spoke with Carl and he had someone out the very next day. All the reviews I read were of Carl's work but instead we had someone that worked for Carl. He was a nice young man but clearly inexperienced and maybe due to either lack of training or the fact that he was hired to do work without a license but my husband saw several rookie mistakes and it became evident that he wasn't experienced.

Chris S.

This is one great plumbing company. They are quick, efficient and very reasonable. Called them in the morning and they were out here early afternoon. I will definitely use them again! Very satisfied and glad to have found an honest company that I can use for all of my plumbing needs!

Ian M.

WOW! Excellent service. Couldn't have asked for a better plumbing company to do my BIG job. The personal service, care of the job and attention to detail blew us away. Long story short we have had a nightmare for a year. Dealing with home insurance to get our plumbing covered. Living in construction zone for over 6 months. When we finally got the resolution from the insurance and decided to find our own plumber we spoke with over 12 plumbing companies. Most didn't seem to care about our emotional year and simply gave us a dollar figure with little details. I was distraught and emotional. We called Drain Wizard and Carl the owner/operator came out quickly. He walked thru the house listening to our year long story. He heard all of our issues and thru the story he knew what we had been thru. He stated he has done many full repipe jobs. He knew exactly where the pipes were run and let us know our options. He talked thru the process and what each step would look like. Thru the bid process which was SAME day- he suggested that not only should he repipe the drain lines but also the water lines while he is in the floor. He gave us an excellent quote and suggested that he would contract out and remodel both bathrooms as well. He knew a great tile guy to get the floors done at the same time he was working on the house. The process was fast and the start up date was set. He called us thru each step. If he needed to make a decision he called or sent pictures. I let him use his discretion and the result was amazing. THANK YOU DRAIN WIZARD

Susan C.

Exceptional communication and service from this company. New water heater installed under difficult circumstances (older home) in a competent and professional way. Thanks

Marion E.

Had a great experience with this company! I had had a clog worsening for years, and many plumbers have been here, to no avail. Then I called Drain Wizard. Carl sent Austin over that day. He was determined to fix that clog! Even though it was blisteringly hot, and he had missed lunch to come, he stayed pleasant and cheerful, and went above and beyond to find the source of the problem. And...success! I would absolutely recommend this company to everyone.

Brooke P.

Karl came out to my home yesterday. He was prompt and very knowledgeable. Not to mention I was surprised with his invoice. He was very reasonable! I highly recommend Carl and will call on him again if need be. Great job Carl!!!

Jim A.

Carl was straight forward and very helpful! He arrived at my home exactly when he said he would and explained all of the problems my sinks were having. I would recommend his business to anyone in this area. A+ I wish more plumbers were more like him.