Drain Rooter Plumbing SD

Ethan C.

Had an excellent experience with Henry and Drain Rooter. Initiated through home warranty claim to investigate issues with water heater that had been recently replaced by another company through the home warranty. Henry was able to troubleshoot and identify some issues that were overlooked by the previous company during the replacement. While ultimately the warranty company rejected the replacement claim, I found the price quoted to fix the issues to be more than fair and the work was completed in a timely and thorough manner.

Henry explained and demonstrated the solutions to what turned out to be a complex issue in a manner that made it very clear what was causing the issues and why what he was proposing would alleviate the problems. After the work was completed, there have been zero issues. My only regret is that my warranty company didn't dispatch Drain Rooter to handle the original call to replace the water heater in August. I feel confident that they had, Henry would have gotten the job taken care of properly the first time and saved the additional aggravation. I will not hesitate to use Henry and Drain Rooter again in the future for my plumbing needs.

Jennifer O.

Very professional and extremely responsive. Repaired the broken pipe in a timely fashion! I would highly recommend this company for all of your plumbing needs.

Mark W.

Henry is amazing. I have used him for several years for both business purposes on the rental properties that I manage and also for personal issues. I trust him completely and quite honestly do not feel comfortable using anyone else but Henry. He has never let me down and he does honest good quality work that I as a businessman can depend on.

Mike F.

We called Henry out on a project today and we were super impressed with the way he was able to troubleshoot the shower that was leaking. He's very knowledgeable when it comes to leak detection. He broke down four scenarios of the water intrusion. We will be opening up some drywall to determine the exact cause of the leak and then we will be calling Henry back out to do the plumbing repair.
Thank you Henry for your good communication and speedy response.

The Critic ..

If you're interested in putting up with a ridiculously rude and inept owner, this is the place.

Henry doesn't know what he is doing, his goal is to rip you off and see how he can get away with it.

Stay away from these guys if you can at ALL COSTS!!!!

They couldn't diagnose an issue if their life depended on it , they dont know how to price a deal they back pedal when you catch them in their little scam.

Do yourself a HIGE favor and find another plumbing company.

Plenty of other good ones out there.

Niklas K.

I had a Serious water damage in my walls he restored my bathroom and the walls.
Thank you

J.J. R.

A simple clog with our washing machine turned into both showers flooding when the toilet was flushed. Henry and his guys scoped the piping and discovered really back cracks in the cast iron piping. As a first time homeowner, this was all extremely shocking because we weren't sure how to deal with our insurance company to get coverage. Not only did they assist us with homeowner's insurance lingo, but they helped us prove our case to make sure USAA would cover everything we are entitled to. They were understanding and patient with all our questions, and were reassuring the whole way through despite our apprehensions. As long as we live in San Diego we'll be going to Drain Rooter USA for all of our plumbing issues!

Maria D.

Answered our call at 4am and responded right away to our burst pipe! Thank you so much!

Katie L.

It took us a few tries to find out what what the problem was, but Henry and his team were attentive, kind, respectful and also very nice about educating us on the process along the way. We felt very comfortable with them in our home and they were super nice, which is a great bonus. It's not always an easy fix, but we feel fortunate to have had this team of guys helping us come to a solution. As a working mom, I also really appreciate the real-time updates from the staff. If they were running late, they let us know and they would call/text when they were on the way. Thank you all!

Tina V.

Be very aware that this man does not have your best interest at hand. First of all, you can never get him on the phone and his business phones are not connected now, he only responds through texts. I made an appt for him to be out Friday between 2-5pm, after 3 texts to him Friday, he texts me back at 9:30pm stating he forgot he had an appt but promises without a doubt, that he will be there between 12-2pm the next day. 2:30pm rolls around and I still don't hear from him. Texted him twice, finally ges a text back stating he will be there between 4-4:30pm and of course he never showed up, never texted back, NOTHING!

Today, Monday I text him that I will give him a bad review with one of the people he works for, and he gives me a sob story that his mom passed away 6-8 weeks ago and he hasn't been himself and hopes I give him another chance in the future.

If his mom passed, that is very very sad and I know how that hurts however by the looks of the other reviews, he has been flaky for years. DON'T USE HIM! He doesn't seem to understand that our time, customers time, is important as well.

I don't know those of you who gives him good reviews, but you must be family or friends and not REAL customers, or your getting the work done for free!