Drain Rite Plumbing

Dianne V.

Our water heater stopped working because of the sensor and warranty sent over rite plumbing. Their response was prompt and friendly. They came and got the job done and was very friendly. No complaints. I would definitely use their service again if needed. Our water heater works great now.

Joe N.

Great experience with Drain Rite. Rheem approved a replacement waterheater for me and within 30 mins of the ticket being sent to Drain Rite I received a voicemail from John (the Dad) to set an appointment. I had been without hot water for 8 days due to Rheem parts on backorder. John (the son and now owner) heard the dialog and was at my home within an hour to help me out!

My main water shutoff value was stuck so he taught me how to turn off the water at the street, I wanted a turnoff tool like his and he offered to select one while we were at home depot.

John went with me to Home Depot, told me what to expect, dropped off the old unit, grabbed the new unit and the water shut off tool and waited very patiently while I argued with the Home Depot employee over the warranty.

Once the new unit was at the house he hooked it up within 15 minutes!
We discuss other plumping work I'm thinking about doing and he'll be sending me quotes. I really enjoyed getting to know him and appriectead his work.

Joanna L.

We've had this company help us twice in the last 8 months and both times they have come quickly to resolve our problems. The first instance was a water heater replacement. They are one of the few that stock Rheem water heaters, which are the brand that have lasted longest for us. The installer was quick, pleasant and the installation looked great. The second time was today, when the bathroom in our guest house backed up with 3 guests there...disaster! They came within 3 hours of my calling and fixed the problem. I am so grateful.

gloria m.

Service was quick and easy. John who I assumed was talking to me over the phone was polite and able to schedule a service the same day. The tech, Pedro thoroughly checked my Rheem water heater and fixed the issue within 30 minutes. Labor cost was about $145 and because my heater was still under warranty, parts were covered. I highly recommend Pedro who was very friendly and informative!

Sheri K.

I felt relieved, overjoyed and positive when Drain Rite Plumbing came to my home and fixed my Rheem heater control box. It was done for the quoted cost and they came at the quoted time. They cleaned up after. I was impressed and would use again. Sheri

Rnd A.

Greatly appreciate how John made a way to fit me in their busy schedule today. Isaac took care of my error code 13 right away, very knowledgeable and dealt with the problem right on. No sales talk, no fussing around. Awesome team, i highly recommend them!

David S.

I concur with those who praised Isaac, who came for my Rheem water heater repair. He was very informative, efficient, and friendly. Late 2021 inflation has raised the labor rate to $145 (earlier reviews mention $135), but I'm fine with that: based on experience with doing my own plumbing repairs, there's a 20% chance I'd run into some issue I'm not prepared to handle or might not do perfectly, so when it comes to a gas appliance, I feel safer paying for a pro's knowledge and experience.

Christine L.

Referred by Rhehem water heater company. Isaac come in on the next day and problem was solve!!! HONEST, RELIABLE, LOCAL BUSINESS. Highly recommended.

Giao T.

Referred by Rhehem water heater company. Very knowledgeable on what they are doing. $135 for labor. Part is paid under warranty.

John L.

Was referred to drain rite from Rheems website. Called them up about a leaky tankless water heater. Tech Issac was sent out, was very friendly and got everything working quickly at a good price. I'm not sure who answered the phone but he was cool too. He asked me questions and I gave him answers, surprised to read the other complaints.