Drain Masters Plumbing Company

Diego M.

I had a toilet clogged, they came and diagnosed as a toilet auger issue and snaked it. The toilet is seldom used as it is a three bedroom house. A couple of weeks later, the toilet was flushed and the same problem surfaced. I called the company to let them know I was having the same problem again and believed they didn't address the root cause. The owner got very upset and confrontational and accused me of implying I was accusing them of not knowing their business. All I was trying to tell them that I thought they didn't run the snake long enough to unblock the main issue. He insisted the problem was the low flush toilet and not their work and said he would not do any work on it again. They only guarantee their work for 24 hours. The toilet, by the way is less than two years old. I have this same model in the other three bathrooms and don't have any problems. Extremely poor customer attitude. Do not recommend them!!

Amy B.

This is my second time having Tony come to my home. First time he needed to replace my toilet. He was upfront with the prices. He came the second time to get what ever my 2 yr old put down are toilet. I thought we would need to get a new toilet but Tony was able to get what ever was in it. He got it out and put the toilet back. They put new screws in so it was working great. I would recommend them to everyone. They did a great job.

Ad M.

Really appreciate Mitch coming out during the Super Bowl and in the midst of heavy rain to trouble shoot a storm drain - very responsive and fast moving. Highly recommend!

Linda M.

I was fortunate to have Mitchell come out to my condo to assess, and ultimately replace, a damaged cartridge for my shower valve. His professionalism, expertise, and calm demeanor allowed him to efficiently and effectively fix the issue, despite facing an unexpected and stressful situation. For example, while Mitchell was removing the broken cartridge, the hot water shut-off valve in my condo broke, and in a matter of seconds, he was completely drenched in water that was being discharged at a high-rate of speed. Because of Mitchell's composure and quick-thinking, we were able to shut-off the water to the entire building, which prevented any potential flooding and/or water damage to my condo. Furthermore, while the building's water was being shut-down, Mitchell identified the type of cartridge he needed. Understanding that he needed to replace the cartridge as soon as possible in order to get the water turned back on for the other residents of the building, Mitchell drove to Home Depot and purchased a new cartridge. Once he returned, he not only installed the new cartridge, but also cleaned the tub to remove any dirt that accrued during his repair of the shower valve. Finally, he knew exactly what kind of plumber I needed to fix my hot water shut-off valve, and he relayed this information to my insurance, which allowed my insurance company to immediately schedule a plumber to come fix my broken shut-off valve. Mitchell exceeded my expectations, and I highly recommend him to anyone who needs a skilled and professional plumber. He was able to remain calm during the process to get the job done and had a very good attitude.

Renata B.

I am so disappointed!!! What a night!! If you are looking for a polite and friendly company who is not trying to take your money do not call these guys!! I have never been so treated so disrespectfully being a customer in my life!! We called this company to snake our lines due to a back up in our bathroom. The answer center sent someone out, he snaked just the main line and then left. He charged us $225, and when we walked back into our bathroom we saw that our tub was still full. The reason why we had him come out was not solved!! So we called the answer center back, the employee begin to yell at my husband and explained we would have to pay another $165. We felt like we were being taken advantage of. The employee continued to yell and cus at my husband and then hung up. We called the answer center back and asked to speak to the owner. The owner calls and instead of defusing the situation or trying to solve it, he gets into a argument with my husband. I jump on the phone and explain to the owner that the reason we called them out was because of a backup in our tub. The owner tells me that he is sick of customers trying to get over on him. I tried to explain to him that I am not trying to take advantage, I just want our tub to drain. Before the owner hung up on me, I was trying to explain that no matter how broke I could ever be that I would never take advantage of his company. The one nice thing he said before hanging up was that his company does not need my money and he would refund the $225 to us. His last words were we would have to deal with him! Wow, I was in shock!! I honestly feel bad for this company, people must have really taken advantage of them, for them to treat customers this way! I can truly say from my heart that we just wanted our problem fixed!! I pray that they realize that there is good people in the world and not everyone is trying to get over on them!

Anthony R.

A plumber, Mitch, came out to fix a leak under my house. He wasn't able to reach the leak which is understandable but instead of letting me know that he just left and the warranty company called me to tell me he couldn't do the work. Meanwhile the leak is still spraying water under my house. I told him I was inside the house if he needed anything and he chose to just leave while I'm inside thinking work is being done. COMPLETELY, unprofessional and lazy. Zeke, the owner, also refused to send him back to shut the water off when I complained. Stay away from this company!

Edit - the owner Zeke just threatened me because of this review. He told me I'd find out who I was messing with and he's going to start breaking my windows. I'm calling the police.

Adoracion S.

They came out right away within the hour and charged very reasonable price.Zeke was the plumber

Jennifer N.

Prompt polite efficient and knowledgeable. Definitely recommend this company to anyone looking for a plumber in San Diego

Khalil S.

This company is absolutely unprofessional/rude. I was referred to them through my warranty company so I gave them a call. When I gave them a call an intake person answered and forwarded my info/problem to the plumber. The plumber gave me a call back and said that he was on vacation and wasn't accepting any calls (which really isn't my problem) so i gave the Drain Masters a call back saying that the plumber they forwarded my info to was on vacation. Then I asked them to forward my info to another plumber because I didn't want to bother anyone outside of work. 5 minutes later I get a call from the same plumber and he's talking to me with a hostile tone as if I was an imbecile ""I thought I told you I wasn't taking any calls"", I then responded that I tried to avoid them calling him and I assumed that a plumbing company had more than one plumber. He attempted to patronize me so I hung up in order to not escalate the issue. This is partially my warranty company's fault, but that is no excuse for the plumbers to speak to customers that way. I own a business myself and even if I'm dealing with a confused customer/client, I maintain my cool. I'm surprised they have better reviews than I expected in all honesty.

Scott C.

Zeke's the man. Came out on a home warranty call, was exactly on time per the appointment. Courteous, friendly, and my dogs liked him! He diagnosed the problem fast and took care of it in a jiffy. Would most definitely recommend him and his company!