Drain Masters Plumbing Company

Adoracion S.

They came out right away within the hour and charged very reasonable price.Zeke was the plumber

Jennifer N.

Prompt polite efficient and knowledgeable. Definitely recommend this company to anyone looking for a plumber in San Diego

Khalil S.

This company is absolutely unprofessional/rude. I was referred to them through my warranty company so I gave them a call. When I gave them a call an intake person answered and forwarded my info/problem to the plumber. The plumber gave me a call back and said that he was on vacation and wasn't accepting any calls (which really isn't my problem) so i gave the Drain Masters a call back saying that the plumber they forwarded my info to was on vacation. Then I asked them to forward my info to another plumber because I didn't want to bother anyone outside of work. 5 minutes later I get a call from the same plumber and he's talking to me with a hostile tone as if I was an imbecile ""I thought I told you I wasn't taking any calls"", I then responded that I tried to avoid them calling him and I assumed that a plumbing company had more than one plumber. He attempted to patronize me so I hung up in order to not escalate the issue. This is partially my warranty company's fault, but that is no excuse for the plumbers to speak to customers that way. I own a business myself and even if I'm dealing with a confused customer/client, I maintain my cool. I'm surprised they have better reviews than I expected in all honesty.

Scott C.

Zeke's the man. Came out on a home warranty call, was exactly on time per the appointment. Courteous, friendly, and my dogs liked him! He diagnosed the problem fast and took care of it in a jiffy. Would most definitely recommend him and his company!

Joe L.

My toilet was continuously running and was making minor water noises. Drainmasters replaced the water valve and internal toilet master. I was told that I had a crack in my toilet and that I would need to replace the entire toilet after the running water continued the following day when I called him back to say the problem was not fixed. I was charged $350 which was at ""discounted rate"" for just doing business originally and I would get a refund for the misdiagnoses and refunded the parts. I was told I would only be charged only another $175 labor to replace a new toilet which I would have to buy. Turns out my toilet only needed a $5 toilet flapper that I figured out later when I made the time to look inside the toilet myself. Expensive lessen learned, if you don't like expert diagnosis and money...call drain masters!!!

Darlene S.

We used Zeke for water heater install a few years ago and he was outstanding. So when my other w/h went out yesterday i didn't call anyone else.He sent Tony out the next day,he did a great job was very friendly,professional and fast.Zeke and his team are there to help at fair price and no sales pitch.If have a plumbing problem give them a call.

La Mesa R.

I recently used Drain Masters for leak detection of a drain leak. Technician was Tony. He did a great job of isolating the leak. My problem was caused by rotted out copper DSW pipes. Tony's was great and found the problem right away. His methods and work was sound. My only complaint was the quote for the repair and quote for repipe job. I was quoted $15K for repipe. I obtained three other quotes from commercial plumbers which all came in around $4K-$6K. Not sure why he quoted so high. Maybe he didn't want to do the job? If you use them, make sure you obtain pricing for work upfront.

Lili S.

We are happy that Zeke, owner of Drain Masters, has solved our plumbing problems.
Zeke is not only knowing what he is doing, also he is nice and pleasant. We are glad our Fidelity Home Warrantee has a plumbing contractor like him. Zeke is willing to help any time you have a plumbing need. Call him.

Stephan J.

worst organization I have ever had to deal with.. very unprofessional... showed up early .. which was ok.. but threw a fit because we were getting an estimate from another plumber.. extremely rude.. after 62 plus years of life, I have never written a review.. but this was too extreme to not comment on.. Will do my best to pass this on to all the military families and websites. There are lots of great hardworking plumbers/organizations in San Diego.. this clearly not one..

Jason H.

Thanks for all your help!
Cleaned up water heater problems and dealt w shady home warranty company.
Got the job done!