Drain Genie Plumbing Services

Carlos C.

Called Drain Genie for a price quote on repairing or replacing a garbage disposal. they wouldn't give us a range of pricing until they came out to check the GP. They arrived on schedule (it's the only reason they get a 1 star). Took one brief look (no more than 10 seconds) at the GP and then blew us away with a replacement cost well over all the estimates we've seen. The rep could not give us a break down of why the cost would be so high but immediately tried to sell us a membership of $20 a month ($240 a year) for a 20% discount and a unnecessary warrantee that still put the replacement much higher than other prices we had seen and would still end up paying well over $700 dollars for this replacement. I had used them in the past but it had been a few years since then, and we have a couple of other small plumbing jobs I would have used them for. Their inability to have transparency for their pricing, the immediate pivot to fleece me with some """"membership"""" to achieve their better pricing is a huge red flag for me. The reps protestations that """"we have the best reviews and everyone else is getting expensive"""" came off as some low level gaslighting by someone that's not a good or experienced salesperson and didn't truly wasnt a satisfactory defense of their policies and pricing. I can not recommend Drain Genie and strongly suggest you save yourself the $50 fee to have them come out and find another plumber/plumbing service Instead.

Kevin L.

Our toilet detached from the floor, I thought the screws had rusted out but upon examination the flange was completely rusted out as well. Fixing that is above my pay grade. I sent a request for service on a Sunday mid-morning received an immediate response and upon sharing information and a picture, had a quote with a good case and a worst case scenario. The service was scheduled for Monday, and the technician was delayed a little beyond the time window advised but the company called my wife to let her know. The technician and I believe a trainee arrived, fixed the problem under the good scenario which was for a competitive, fair price. The technicians were courteous, showed and sent pictures of what the work they performed. Everything was neat and clean. This is the kind of people and company I want to do business with, fast response, quick service, fair, and honest communication.

M B.

Hired them to replace our old water heater with a hybrid (heat pump) model. Excellent service; extremely fast response and turnaround time! Thumbs up!

Greg ..

Drain Genie was fast (same day service), professional, and got the job done. The tech even showed me a pipe access area I was unaware of on my property that would save work and reduce cost if used in the future. 10/10 would recommend.

Fran C.

They seem nice, but Pricing seems very high... Thought it was because today might be considered a holiday, but they said it was normal pricing. Snaking: $285.00 from clean out, $385.00 from Roof Stack, and they are not far from us.

Nickie C.

They did great work! Fast, efficient, courteous and friendly. I would definitely recommend them to anyone and needing plumbing services.

Jon C.

All drains in house were backing up. Tom from Drain Genie arrived prompt and friendly. He assessed the situation quickly and shared possible culprits and strategies we should consider in a thoughtful way. He didn't leave until he was sure the problem was fixed. Talented tech with great people skills. Second time using Drain Genie, I am very satisfied and highly recommend.

Shirley F.

I called late at night for a plumbing emergency and they replied quickly and got the problem fixed quickly. Price was reasonable! Highly recommend!

Jessie K.

They were quick to respond and get someone out to our house. Resolved the issue quickly. The tech was professional and helpful. Would recommend this company.

Turd F.

Excellent service! Carlos was able to come the same day to fix a broken toilet flange. He was at the house less than 2 hours after calling the company. Great service! I highly recommend and would use again!