Dr. Drain

Linda M.

Excellent, prompt service - got the job done same-day. Knowledgable tech who didn't oversell. Thank you!

Michelle C.

Need to get 3 quotes and pick a company to do a drain line install. They wouldn't quote anything on the phone and want to charge $49 to come out and do an estimate. Which is not apparently refunded when you pick them for the service. I'll continue with companies that do free estimates and at least tell roughly what the hourly is so I can gauge how much it will be and not waste everyones time...


Update : Dr Drain sent the below saying it is credited to the job, which would have been useful to know when I called. But I do prefer companies that offer free estimates, sorry this didn't work out.

Josh H.

Left a message and was called back within 10 minutes. Jordan gave me advice and we were able to get our hot water heater working again without a visit or charge from a technician. Thank you Jordan - we appreciate your help!

John M.

Justin from Dr. Drain was a real professional. He explained the problem, all the options, and then he cleaned the drain. Best of all, he explained what causes blockages (two surprises -- eggshells and lettuce), and how we can get a reasonably priced alarm from Home Depot to let us know when we have water on the floor.

Shane S.

I had a plugged kitchen sink drain and asked for a plumber to come out. His evaluation was that the sink was not plugged and that the septic tank was full creating the issue. He charged me $49 and left. Septic company said ""that is how a septic tank is supposed to look like, full"", there are no issues.

Called Dr. Drain about the misdiagnosis and asked about how much it would be to snake the drain. They refused to give me any pricing over the phone even though all plumbers do. Leading me to feel uncertain of high prices. (Note the plumber did say in person that water snaking is around $360 an hour). I asked about a warranty as in the past I had a drain clog fixed but they just moved the plug further down and it got stuck again. Would they come back out and fix it if that happened? They said warranties are case by case basis and they cannot say. They also said they would not refund my $49 even though they made the error.

Not sure why the reviews are so good as their pricing is high from the little they have told me. Did not diagnose my issue correctly and charged me for it. Do not offer a warranty like other plumbers. And do not give fair disclosure on their rates, hourly, snaking over the phone etc.

I called Planet Plumbing and they fixed the issue in 30 minutes, charge $180 up to an hour of snaking, offer a 30 day warranty. I will work with them in the future!

Sandy B.

These guys know how to run a business. They answer, expedite, dispatch, show up, and know what they are doing.
Thanks for restoring faith in work ethics. A miracle.

Pamm M.

I just called them about snaking a drain. They would not give me a price until they came out and charged me a trip charge.

Snaking a drain is not rocket science people.

Sarah R.

This company is great. We had a clogged kitchen drain on a Saturday morning, and called Dr Drain's main number. The owner Jordan called us back almost immediately -- even though he was in Calif at Disneyland! His Colo crew responded quickly, and the problem was solved by early afternoon. Great personal attention to our problem, and a reasonable price. Thank you Jordan!

Dan P.

I was admittedly a bit wary of hiring someone I did not know based strictly on Yelp reviews, but everything looked legit so I gave it a try and was totally impressed. I left a voicemail for Jordan on a Sunday night and he returned my call within ten minutes. I needed to replace two hot water heaters and a house humidifier. Jordan and his guys were professional, polite and competent. Nice clean job at getting everything completed as promised. Called on Sunday night and by Wednesday evening everything was done. I will definitely reach back out to them the next time I need plumbing work.

Trudi H.

I called Dr Drain on a Sunday after I dropped my husbands diamond earring down the drain in my bathroom - all the other plumbers that made calls on Sunday couldn't get to me until the end of the day or Monday. Jordan at Dr Drain stepped up to the plate and came over in about 30 minutes and rescued the earring with a smile - he then said, ""you have an hour of my time...what else would you like me to look at?""

We have since replaced our hot water heater - and Jordan at Dr Drain made sure it was done sooner rather than later. He came the next day and worked into the evening - and did an amazing job.

I cannot say enough about his business ethics and expertise - We highly recommend him and his crew.