Donley AC & Plumbing

Rita R.

Our home warranty company (Old Republic Home Protection - the worst) covers some plumbing issues (or are supposed to). But their contractors either aren't very skilled and/or they try to drive up costs so the warranty co will pay more. I've had a few plumbing issues that were fairly simple yet 4-5 different plumbing companies contracted by the warranty company were unable to fix. After 4 mos of a leaky faucet which even I knew needed a replacement cartridge it is finally fixed! At least 4 other plumbers couldn't figure out this latest issue (saying the cartridges were stuck and they couldnt replace) instead said a demolition of my bathroom was the only next step - crazy. I called Donley on a Monday, they came and fixed the faucet on Wednesday. Professional, reliable, honest, trustworthy, straightforward. So refreshing after the horrible experiences we have had. Thank you!

JT T.

I am only giving 1 star because 0 stars is not an option the service was so horrible.

We have used Donley to service plumbing emergencies at our rentals for about 10 years. Though prices have gone up recently ($650 to scope a main line), we didn't have any customer service issues until today. Unfortunately, it was such extreme rudeness and lack customer service, we will never do business with Donley Plumbing again.

I called due to a plumbing emergency at a rental. After having to make 2 calls to the on-call dispatcher, someone called me back trying to push the service to next week. I explained again, it was an emergency and couldn't wait. I was told it would cost more, but the tech could be out in an hour or two to service. (I understand off hours service costs more. I can't control when things break.) 2 hours later, an extremely rude technician, Walter, called and informed me his tools were broken and he could come out and look at it, but he wouldn't service the emergency. This would incur the off hours service fee, but he wasn't going to fix the issue. In further conversation, he ultimately just didn't want to take the call because the drive was too far. We told him we were going inform the company of his poor service. He said he was the supervisor and it didn't matter.

We will not do business with Donley in the future. If you have a plumbing emergency, I would recommend calling a company with technicians that want to work. Donley wasted over 3 hours of our time today, delaying the ability to triage the plumbing emergency because they were too lazy to come look at the issue. I could have had the issue resolved today if they were just honest and said they didn't want my business when I initially called.

I can understand if Donley couldn't fit in the emergency service, just say so on the initial call. It's unreasonable to waste 3 hours in an emergency situation, then say you don't want to service the call. Since Walter is the supervisor and there's no escalation option, posting to save others the hassle.

David S.

The service representative was masked and knew his business - skilled and polite. Good service

The big negative was the price! Very expensive.
Example: we were told that our water pressure was too high (91 lbs) and needed a new main water pressure valve. Donley quoted price: $1100.

Bids from two other plumbers for same repair = $500 - $550.

Another example from Donley. Asked price to repair a mechanism inside toilet tank. $92 from Donley repair tech. Went to Home Depot and bought the parts and after 25 min had the repair made. Cost $6

Good service but too expensive.

Jimmy W.

Answering service on weekends is lousy. Receptionist has difficulty with English language, poor phone connection, does not seem to know what HVAC is. Does not seem to know Donley's business services well.

Dionna O.

Donely AC/Plumbing, came out yesterday and had the audacity to quote me $14K to repair a broken water main or $20K to replace it! While I was in the midst of a full fledged panic attack, my sister researched and found that it shouldn't be more than $5K. I got a callback from the 2nd pro that I'd left a message for, Everhart Plumbing, and he quoted me $3500 for pipe replacement, plus he changed the head on the outside spigot and added a back-flow valve that was missing for free! I'm so impressed with his work and honesty that I've hired him to install a water filtration system and to replace my kitchen faucet. Really, Donley, $20,000? Price gouging at its best!

Ann T.

At 4:30 I noticed that the air conditioner was running, but that the air wasn't cool enough. We had purchased our air conditioner from Donley seven years ago, so we looked up that information and called for service. The reply we got is that a technician could be there between 6:00 - 8:00 that evening! Hunter was here by 6:30. When we told him the scenario he diagnosed that it could be one of three things wrong, and checked them all out. Within an hour we were back to cool air, and the faulty part was covered by warranty. Hunter was knowledgeable, professional, and efficient. We could not have asked for a better experience from our moment of panic to being cool two hours later!

Candice V.

Thank you team Donley! We appreciate the great service we can trust. We've Been customers for a number of years and have always had a wonderful experience. This evening our AC stopped working. I called, Ralph was wonderful and Gerrit came to take care of us on the evening of the 4th of July. He was kind, smart and explained all the issues and showed us pictures. Thank you for taking care of us!

Howard F.

Donley has been our go-to for many years and again they did not disappoint. Customer service above and beyond as well as response time was remarkable. Thanks for continuing to serve us so well

J C.

When having problems with a differential temperature control for my solar water heater, their service man was helpful and put in a new one, with a one-year warranty, for $528. 3 months after the warranty expired, the control failed and Donley would not replace it without starting all over with new labor and new parts. Another company replaced the one Donley put in with an identical one for $200! I realized then how much Donley overcharged me $328 for the first one which lasted only a little over a year.

Sara Q.

Our AC unit quit last night! We have been using Donley for 10 years, so we scheduled an appointment and Michael K arrived earlier than expected and gave us the verdict within 10 minutes of arrival. He had us up and running in 20 minutes and also took the time to insure everything else was okay with the rest of unit. We couldn't be happier with the service! Michael K was professional, prompt and thorough. We have used several different companies in our many years living here and Donley has always been the best by far. Honest and fair pricing.