Don Lollar Plumbing

Patricia H.

Repair Tankless Water Heater that was leaking water. Jamie found the problem and repaired it well. Very nice plumber and explained all work to me. The only reason I do not give this company five stars is that it is a little pricy. The Quality is excellent so somethimes better to pay more.

Spencer S.

MONEY! MONEY! MONEY! That is what Lolar is all about so THIS IS NOT THE PLUMBER YOU WANT. They have daily monetary goals and they only look to increase the scope/cost of the job. The plumber even told me they have more guys working in the desert than they do in this area yet they make almost as much $ as the crews in the desert. Right after I meet him the plumber tells me it's going to be hundreds of dollars just to diagnose the problem(s). I said, ""on the phone they said it was $68."" He laughed and said no, that's just the dispatch fee. No, on the phone they said it was to evaluate the situation and then provide options. (Note: I never signed anything beforehand so neither I nor anyone else are actually obligated to pay this $68 if you reject their proposed plan of action -- you can just kick them off your property; they know it's a phony scheme.)
I mentioned an unrelated job to the plumber and he knew right away how much it would be which was over $1100 (nearly 40%) more than what not one, but two other plumbers told me the cost is. The guy was friendly (and he cleaned up well which is great) but the cordial interaction is just to aid in getting you to accept rising prices throughout the day -- they want you to be happy to pay them so much! He even tried to tell me he betrayed his boss by charging me less than what they said to charge me. He intimated that he should have made $1200 more for the day's work as this higher amount is what he makes everyday regardless of whatever the job is. I told him what I paid was a lot of money given the job.
So if I was aware of the strategy and con game from the start, why did I use them? Because -- as they well know and are counting on -- the homeowner really wants to get their problem solved. I only resorted to calling them in the first place because the plumber I wanted to use was on vacation so I wanted to get this over with and not spend additional time looking for another plumber.

Craig S.

Be aware that Don merged with or sold to Valley Plumbing a while back. I've used them for years and last time they sent an entirely different group of guys. The work they did was fine but the labor price was at least 2 and 1/2 times higher than they had been 6 months earlier. Sorry to see them go corporate , its happening more and more. Very disappointing.

Tyler S.

Horribly disappointed that Don decided to merge with Valley Plumbing. I've used this plumber loyally since buying my home 7 years ago but I never will again. I've always found them reliable and a good value, but that's no longer the case. They came out and quoted me $488 to install a new kitchen faucet (I supplied the new faucet). This would have been no more than $150 a year ago but now under this new company it's more than triple that price. The best part? There's a $68 service fee to come out and tell you that absurd quote. I'm so sorry burbank has lost a great business, they should change their name since it's no longer the service we all knew and trusted.

Matthew J.

They sent Jamie P - he was awesome. We had a very complicated problem (90 year old cast iron pipe leaking in the kitchen ceiling. He handled perfectly and was friendly, professional and helpful.

Gregory O.

Stay away. Actually, run away from Don Lollar. Don Lollar used to be a stand alone plumber, his company has now merged with a larger company and it is a mess. My water heater failed after 12.5 years. I called Lollar after getting a reference from my regular plumber, who as it turns out did not know about the merger. My 25-year usual plumber is extremely ill with a life threatening illness so he could not do the job. I called Lollar with an emergency request, no one returned my call. I called again about an hour or so later, this time after hours and the answering service connected me to the ""on call technician."" Even though I had no hot water and the weather was very cold, the on call technician said someone would be at my house the next morning to ""assess"" the situation, then sometime in the afternoon someone would install the water heater. That means I would have be at the house the whole day for a water heater. The assessment call alone would cost me $68. The next morning after no one called me or showed up at my house I called Lollar. The person who answered the phone told me the on call technician should not have promised me what he did and he would not honor the promise made to me the day before even though I expressly requested that he honor the promise. I was told by this second person someone would be at my house late in the afternoon to assess the water heater, but installation would not be that day, with no promised installation date. I asked how much within a range it would cost, he refused to give me a range even though other plumbers I was now frantically calling gave me a range on the phone. Finally, the person on the phone said he would ask Lollar for a range. He called me back about an hour later. He said he spoke to Lollar and Lollar said he would do the job for $3,000, which was thousands of dollars more than my other estimates.

If I could give Lollar zero stars or negative stars I would. The plumber that actually installed my water heater was at my house within one hour of my call. As the plumber was draining my old water heater, the new heater was delivered by his wholesaler. From the time the plumber arrived until he left was a little more than two hours.

When all was said and done I told my regular plumber what happened; he was appalled. My regular plumber said he was referred about one client per week to Lollar, but no more. Lloar will get no more referals from my reguar plumber, zero, zip.

Mike B.

You can forget about what this company used to be. It is no longer the neighborhood plumber that I must have reccommended to 10+ neighbors and family. I received a quote of over $450 to do sewer maintenance from the cleanout, and when I said no, I was charged $68.00 for the priveledge. What a joke. Enjoy your retirement from my rolodex.

Geoff S.

Great service , very responsive and they do the job correctly . Our go to plumber in burbank .

Giorgio D.

Should be called TOP QUALITY PLUMBING.... great and easy service. Don is an easy going plumber. Not pushy in any way, Don and his team are currently working on a commercial job for me. It's a job that requires it to be done in several different steps due to all the other work going on around it and Don has been very accommodating with the schedule. Of course I highly recommend Don for commercial and residential jobs. It's always great to have a local plumber who is reliable friendly and actually knows what he's doing. Thank you Don

Kris K.

I cannot say enough about Don Lollar Plumbing. They took care of my home while my mom and dad were alive, and now they take care of me.
Thank you!