Doctor Pipe Plumbing

Kathy S.

Dr Pipe has an inspection contract with my condo building and has had a contract for quite some time. But I will be working on not getting that contract renewed.
Approximately two months ago Dr Pipe came to our condo building to assess possible plumbing issues throughout the building.
I was told that I had a few valves that needed to be changed and to call to make an appointment. I called a week later to be told the dispatcher would call to set an appointment, that never happened.
I called again about ten days later to be told, ""The dispatcher will be contacting you today to set an appointment"" That never happened! Once again, I called and actually spoke to the dispatcher himself and was told someone would be out Friday at 9:00 AM. Not only did they not show up, I didn't even receive a phone call to say they weren't able to make it.
The following Monday I spoke to a lady and was told someone would get back to me that day and apologized for the no-show. I still did not hear back from anyone.
Today I was able to speak to Steve, the owner, when I explained my experience to him, he told me that they've been busy. Nit only did he not apologize for my past experience, he came across as though I was bothering him. I asked the owner of the business, ""Should I just take my business elsewhere?"" We replied, ""Well if you're not happy maybe you should"" and that's exactly what I did!
Dr Pipe is not a business that focuses on customer service.

Aaron K.

Excellent service! Highly recommend! Josh was very efficient & patient. He went above & beyond to explaining everything and make sure the problem was definitely fixed before leaving. Even fine tuned the temperature control dial to make sure that my 80 year old tenant was able to turn the water off completely. The issue was an increasingly problematic leak in the shower which turned out to be due to workout rubber valves. It was fixed within 30 minutes.

Philip C.

I have used other plumbing companies in my lifetime and Never had the urge to want to write a review on any for the work received. I just recently called and used Doctor Pipe for a ongoing plugged up pipe over the years in my garage. I only know him as Kevin,but what a professional Doctor Pipe has on there team, not only did Kevin unplug the problem, but also took the time to explain the process along the way. Problem was solved, area cleaned up, and information on how to keep pipes clean, and just a professional attitude the whole way, what a bargain. If you haven't had this service listed above, do yourself a favor......... call Doctor Pipe, and just maybe you will be moved to write your first review also.
Thanks
Richard Strode

Beth B.

Noticed a huge bulge in my downstairs bathroom ceiling at 10:30 pm. Called and by 11, a plumber was here. Quickly diagnosed the issue and fixed it for more than a reasonable price for an emergency Sunday night visit. Always had good experiences with this company and would highly recommend.

Mary B.

I've had a good and a horrible experience with these guys. It depends on who you talk to and who comes out. They are also typically vague and unwilling to give estimates. They snaked my tub drain a few times and finally told me since snaking was not working more extensive work was needed. The guy who recommended the work explained the process of what was needed and how it would be done. Unfortunately the guys who came did not. They ended up costing me additional money to hire someone to come in and fix the mess they left behind. This included a huge unnecessary hole that was left in the drywall because they overlooked an obvious access panel. The only comment received was ""Not my Problem"". I will never use them again nor do I recommend anyone taking a chance with their technicians.

Andy L.

Excellent customer service. Dispatcher was knowledgable and scheduled my appt for the same day. Sent technician and called when they were on the way.

Kevin did a great job assessing the situation and fixing it! Very friendly and professional. Trustworthy as well.

Patrick E.

Dr. Pipe has been my go-to for many years. They may not be the cheapest but they know their stuff and have never let me down. After Katrina, even though they had a list of hundreds of water heaters to install, they came to help me out because I am a faithful customer. Last night I had a plumbing catastrophe, but they came this morning and the problem was resolved. They are always so nice, a rarity these days. I would never call anyone else!

Matthew T.

Fortunately, we don't need plumbing services often. When we do, we always contact Mike @ Dr. Pipe. They schedule us quickly, perform quality work efficiently and professionally, and the price is always fair. Thanks Dr. Pipe!

Captain A.

Always so helpful! We've been using this company since we had our first house and they have time and time again been there for us when we needed. Friendly, fast, reliable work.

Zack M.

Great customer service. Prompt service technician who was extremely professional. Highly recommend this company.