Doctor Pipe Plumbing

Monica

I've used this company before and hadn't had an issue with them and that's why I chose them again. I paid to get my toilets unclogged and initially they were but the next Ruth problem came back and I called and they came but the problem wasn't resolved. I called again and was told I they come out it would be a charge because it was no warranty because they believe I may have a faulty line and would recommend a video camera probe. How can you not warrant your service? The video camera probe is a ply to get more money from the consumer. I don't honestly see how you can pay for a service that wasn't done completely. My first call to Mike wasn't a bad experience nor my call initially today until I felt it unfair to pay for a service not done completely. I asked for some type of compensation so I can call another plumber and was told no , I asked to speak with the owner and was told I can speak with him tomorrow but I received a call from Steve and was told they're would not come out unless I pay for camera services. I feel as though this is a way to get money out of homeowners because once again I don't see how you have a business and do not warranty your work , try to work with your customer , or come to a better resolution other than call another plumber. Thanks a lot Dr. pipe! Ok

Victoria B.

Dr Pipe has an inspection contract with my condo building and has had a contract for quite some time. But I will be working on not getting that contract renewed.
Approximately two months ago Dr Pipe came to our condo building to assess possible plumbing issues throughout the building.
I was told that I had a few valves that needed to be changed and to call to make an appointment. I called a week later to be told the dispatcher would call to set an appointment, that never happened.
I called again about ten days later to be told, ""The dispatcher will be contacting you today to set an appointment"" That never happened! Once again, I called and actually spoke to the dispatcher himself and was told someone would be out Friday at 9:00 AM. Not only did they not show up, I didn't even receive a phone call to say they weren't able to make it.
The following Monday I spoke to a lady and was told someone would get back to me that day and apologized for the no-show. I still did not hear back from anyone.
Today I was able to speak to Steve, the owner, when I explained my experience to him, he told me that they've been busy. Nit only did he not apologize for my past experience, he came across as though I was bothering him. I asked the owner of the business, ""Should I just take my business elsewhere?"" We replied, ""Well if you're not happy maybe you should"" and that's exactly what I did!
Dr Pipe is not a business that focuses on customer service.

Melanie L.

I've used Dr Pipe several times. They're fast, professional and affordable and do great quality work. I highly recommend them.

Colleen G.

Every now and then you come across a company that more than exceeds your hopes and expectations, and Doctor Pipe is certainly one of those companies. :-)

We had a major freeze in January of this year that left many of us in the greater New Orleans area with burst pipes and in a tough way. By the time my pipes thawed out and I became aware of the many leaks, there were already many people already waiting for plumbing service and the dispatcher was honest in saying there would be a wait for service. Wow, was it worth the wait!

Mr. Mike called me on a Saturday morning, which was a full 72 ahead of my scheduled day of contact set for Tuesday. Two gentlemen came by, Clyde and Brian, and they tackled a very complicated job, (multiple burst pipes), with a herculean effort in working over 6 hours straight without as much as a break. This included cutting through old iron cast pipes and laying many new lines to get things going again.

Thanks to the exceptional effort from Clyde and Brian, my girlfriend and I, my mom, and a tenant all had working water by Saturday evening. After going many days without working water, the efforts of everyone involved with Doctor Pipe during that tough freeze will always be greatly appreciated, which is why I write this post today.

Even though it was a tough time in which plumbing companies could have charged a fortune to those of us who literally didn't have any water, Doctor Pipe was very reasonable, which speaks volumes to the integrity that this company has towards its customers.

Michael D.

Sue H.

Always so helpful! We've been using this company since we had our first house and they have time and time again been there for us when we needed. Friendly, fast, reliable work.

Vincent B.

Came to my house to assess a broken cast iron pipe. Asked that the wall be opened more for better exposure. We did that. Scheduled repair for the following morning and was a no show

Victoria K.

Noticed a huge bulge in my downstairs bathroom ceiling at 10:30 pm. Called and by 11, a plumber was here. Quickly diagnosed the issue and fixed it for more than a reasonable price for an emergency Sunday night visit. Always had good experiences with this company and would highly recommend.

Barbara C.

Excellent customer service. Dispatcher was knowledgable and scheduled my appt for the same day. Sent technician and called when they were on the way.

Kevin did a great job assessing the situation and fixing it! Very friendly and professional. Trustworthy as well.

JoAnn T.

Excellent service! Highly recommend! Josh was very efficient & patient. He went above & beyond to explaining everything and make sure the problem was definitely fixed before leaving. Even fine tuned the temperature control dial to make sure that my 80 year old tenant was able to turn the water off completely. The issue was an increasingly problematic leak in the shower which turned out to be due to workout rubber valves. It was fixed within 30 minutes.

Chloe N.

Great customer service. Prompt service technician who was extremely professional. Highly recommend this company.