Doctor Cool & Professor Heat

Jeff L.

I had Eddie come out to do a routine service check, and it was an absolute pleasure. Eddie walked me through the service visit, what he was working on, and how the unit was running. He was quick an efficient, but knowledgeable and very friendly. I highly recommend this team.

Scott S.

I feel the technicians are very nice and knowledgable. Their response time is very good.
They are not the cheapest firm around.
My biggest problem is they have a tendency to forget about me. The latest occurred when a tech was here last, I explained to him that I was interested in re-insulating my attic.
He advised that he had other clients waiting for him but he will call me to set up a time he would come out and take attic measurements to get me a more accurate quote.
I advised him that his office has forgotten about me in the past. He looked me right in the eye and said "I'm not like the other people who forgot about you. I guarantee you when I say I will call you, I will"
Well it's now a couple weeks later and never heard a word back from him...:
What a shame. I ended up doing it myself.
This company lost a job because of this but maybe it's because they have so much business in the summer they don't care.
Think it's time to use a different company from now on, even though Im a club member...

Company came out to do a free inspection of everything for free since I'm a club member.
Tech Nick S. Was excellent. Very thorough and checked everything. What's good about this company is the employees are paid by the hour, not commissions. Which is great, they are not trying to sell you something since they do not get a commission.
I will continue to use them.

David F.

This company is all about getting you on a contract. If you don't want to be locked in an annual contract with them, I would not recommend them. They charged $268 to do service on 2 units.

Mike N.

So, I let these guys talk me into paying them to come out every year to "inspect" and "service" my AC system. They apparently did nothing, because they failed to catch that the coil was rusted through and leaking coolant, and that the (very visible and obvious) drain pan was rusted through and crumbling to dust. When I called to see if they could send someone out, they tried to charge me an outrageous amount just to come out (and not the next day either) because I wasn't a member of whatever Amazon Prime-like club they had going on.

Luckily, my mom knew a guy who came out and charged my AC to tide me over for less 2/3rds their trip charge, and who replaced my coil and drain pan for a very reasonable sum. I'll be using him from now on, and referring my friends too.

Georgene U.

I have used them many times over the past 30 years, but this last time was very disappointing. I had what turned out to be a capacitor issue in the compressor. But the guy who came diagnosed the problem as a bad breaker. My son-in-law put the new breaker in and the a/c still didn't work. Called an independent guy and he took the compressor apart and found that it was the capacitor. The compressor was still under warranty so I got a new one the next day and was up and running. I had to pay for Freon and the house call from Dr Cool and it was all for nothing. They are expensive. I was disappointed.

Susan B.

Timely, professional and spot on service! I have used DC&PH several times and the level of service is always top notch. They service new and old equipment - I can count on them to be honest.

L H.

These folks are probably good if you are an established customer, but rather than even think of the repair work that I needed, the salesman disguised as a tech worked HARD for several hours to sell me a completely new system. My house was built in 2002 with a great Trane system. It needed a new or repaired evaporator coil. WOW! Don't use them unless you are already in their "COOL" club which they will sell you also.

Ann Marie W.

This company is one of the few that actually stands behind what it says. They checked our unit a few months ago and said everything was fine. Well this morning it wasn't working so we called Dr. Cool and Nick came out and fixed us up. They waived their normal $89 service call fee because they stood behind their word from two months prior. Needless to say there is a reason we always use Dr. Cool when we have HVAC problems. Highly recommended!

Bob H.

I can't recommend this company. Although they are courteous and competent, they are exceedingly expensive. Their cost for R420 refrigerant is about $80 per lb. The price for the same thing elsewhere is $20. They quoted a replacement evaporator at $2500, and others came in at $1600. I also felt a bit pressured to purchase a maintenance plan.

Christy C.

Great customer service. Melissa, was very nice and knowledgeable. She answered my questions thoroughly and was very helpful. The service technician,(who's name has escaped my mind...he had really nice eyebrows) was very informative as well. I would refer them to anyone asking.