Dockside Plumbing

Ananda S.

Where can I begin with this company...
The customer service representative Heidi handles customer interaction perfectly. She had all my needs expeditiously handled. She was honest, friendly, welcoming, caring, and informative. She is top-notch!
This company is honorable and trustworthy. Chris and Austin were punctual, professional, and respectful, and they completed the job phenomenally! It's nice to experience a company that has a strong work ethic. I will diffinately be using them for my future projects and problems, and i highly recommend you do too!
Ps. AMERICAN HOMESHIELD SUCKS, but I'm grateful they referred me to Dockside Plumbing!

Michael S.

Super rare to find a company with outstanding integrity.

They responded to an American home shield repair request for me within 10 hours

After I shared my paperwork with her, she went through the process of explaining to me how to contact the water heater company RHEEM. warranty department.

My water heater was still under factory warranty

So she called American home shield and canceled the SERVICE charge and saved me $100

Should I ever need any work with plumbing done. I will certainly call this company.

Jon C.

The owner is an absolute DISGRACE and talks to people like he's a tough guy over the phone. He wouldn't DARE speak to people like that face to face. Company has a TERRIBLE rating for a reason. I'd love to 'meet' the owner one day. EDIT: I'm talking about you Chris. You think you can speak to people however you want. You tried that slick talk with me last week. Jorge is the ONLY reason we let your trash company come back. You complained today about a 1 star review that WASNT EVEN GIVEN TO YOU. That was given to HSA. I COMPLIMENTED Jorge in my review and ONLY 5 stared because of him. Then today you wanna be disrespectful and CRY about a 1 star review that WE NEVER LEFT UNNNNNNTIL TODAY. Try that tough guy stuff with someone else. I ain't taking it. I'll check your ego at the front door.

Jessica C.

Provided an incorrect analysis of the issue. Was sent by the insurance company then submitted their report to the insurance to ensure that insurance wouldn't cover the issue. It ended up being a very inexpensive fix that they tried to charge us over $1500 for.

Joy C.

It's sad that you can only guarantee your work for 30 days. Also your company keeps saying it was the master bath that you worked on but it was actually the guest bathroom which we hardly use so I don't know how that could break in 6 months.
Maybe our guests were too strong or they just kept pulling on the handle for fun or however else they could have broken it????? , I cant fathom how it could break so easily . just wondering .
Btw Chris , it is always best to reply professionally , no need to shout at your customers when replying . No wonder you have a lot of negative reviews not only because of your work but also regarding customer service!

Lilly Z.

So looks like you still can't communicate - like I tried to explain to you over the phone, I never received any emails from your office - I even checked my spam several times. I left a message on your voice mail when the contact info was given by AHS and before you even tried to call. There is no reasons why I made up all the stories as I have plumbing issues at home and needed to fix it. Just like the way you yelling on the phone your writing is all in caps...

A different provider answered the phone, scheduled the appointment and the tech fix the problem in 2 minutes.

I rest my case!

Lenni W.

They are 2 5 for a reason...DON'T USE THEM..AHS hires them and they are in cahoots to place fault on homeowners so their client american home shield doesn't have to fix your repair.. John at dockside I believe has mental issues he ranted on my phone for over 10 min. I was in disbelief and finally just hung up...call AirPro they were good...stay away from dockside please

Matt S.

The dockside plumbing company was sent by American HS to fix the clog. the dockside pluming tech came in without a snake. The tech Jose, did absoluteLu nothing but handed his buddy's business card for hydrojetting. He put on the invoice saying he tried to unclog the pipe with snake multiple times. STRAIGHT Out a lie. STAY AWAY.
I called another plumber and it took 10 mins to fix the clog for $80.

Diana M.

Thank you Chris for reaching out to check on our water heater issue, I really appreciated your follow up with me.

Ronald P.

Excellent service and the job site was left clean. The owner did the work, was personable, and this was a stress free service. Thank you Dockside Plumbing.