Do Right Rooter Drain Specialists

Maggie N.

Horrible experience, stay far far away. I recommend finding more professional plumbers for your needs. These guys were in my house for over 2 weeks making creepy suggestive comments, working 3 hour work days and taking lunch hour, drinking on the job (they were drunk most days with cans of beer obviously in their work truck) and did a poor and incomplete job. My house was filthy from them, my family was displaced for weeks because of their lack of effort and sense of urgency. They have no ability or care to work in a time frame and blasted horrible music over my TV program. They didn't care to clean their feet or the mess of the mud going in and out of the house, they did not show up on their last day to complete the work or fill in the hole in my wall or yard. They broke my door screen and my birdhouse. Also the office is about as imcompitant as the plumbers with zero communication or respect for my time. Every time I called the office to complain the plumbers would say something to me about it and mention his fighting pit bulls. Stay far away from this scam of a company. Those 2 weeks were the most stressed I've ever been and it was 100% preventable, this company just did not care. It was a living nightmare.

*UPDATE
The owner John just messaged me and threatened me with slander because of this review. I find it sad that instead of fixing his own companies problems he tries to threaten me to change my review, which is exactly what he said. I have no reason to be anything but truthfull and I want nothing from this company. I only hope to spare others the horrendous experience I had. Also I would be wary of positive reviews here, I'm sure it's a bargaining chip for them. This company is ethically corrupt.

Robb S.

I had a leak in my ceiling of downstairs bathroom which is just below our upstairs bathroom so we weren't sure if it was coming from the vanity or the toilet. DRR's Raf opened up the ceiling and did diagnostic work for about an hour. Was super thorough. He made the fix but wanted me to wait to fix the ceiling just in case there was more to the leak. Sure enough about 3 days later it started leaking again. I called DRR and they came over that day and fixed it permanently. They did not charge me for the second visit either. They were prompt, friendly and fair. I highly recommend

Rusty R.

Excellent experience. Called at noon to get kitchen sink unplugged. Elias was at my door before 2pm. Very polite and professional. Rodded sink and cleaned up. Very very satisfied and would definitely use in the future. Half the price that ""the alphabet company"" wanted.

Jill K.

About 2 months ago, we needed to have our hot water heater replaced. Do Right Rooter came highly recommended in my neighborhood, so we gave them a call. They set up an appointment for an estimate, showed up on time, shared a great deal of helpful information, and had a very fair price to boot. On the installation day, they called in advance of their arrival, were on time, thorough, respectful and extremely neat. They took the time to explain things to us, and left without a trace of anything out of place. All hard qualities to find these days. Their professionalism was much appreciated - the office even called the next day to make sure everything went well. Two thumbs up to Do Right Rooter....while I'm sorry I don't remember our specific team's names, I would highly recommend this place - they are great!

Miguel P.

A month after I bought my house in Summit IL we had ongoing sewage backup in our basement drain. It got worse when it rained or snow melt. We were referred to ""Do Right Rooter"" who came out and after rodded/jetted stated the problem was bigger. Indicated we had a washed out pipe causing the sewage backup since sewage was not going anywhere and afford to fix the problem then promised we should no longer have this problem again since they noticed my wife high anxiety. The fix was at a very expensive price of $2800. But since they agree to give us a payment plan, my only option was to go with the job. The day of the pipe fix arrived. Note, the state already marked my yard to identify location of pipes. Two workers of Do Right Rooter's began digging in the wrong location. I advised that it was marked on the other side of yard. But they said ""No the pipe is here since there was vibration on the fence post when rodding"". So I allowed them to continue. No pipe were found but a major destruction of my yard and grass was completed. After I called the owner John Cooper about the issue, then they decided to use the locator video system which indicated pipe was at the marked location on the other side of the yard which should have been done before breaking the dirt. Yes, Do Right Rooter indicated they are not responsible for landscaping on the invoice but I was not expecting to pay $600 to correct the mud pile and add new sod in my yard for their destruction. After digging the new location, the pipe was found but it was not washed out as previously diagnosed and actually looked as if the pipe was tampered with since the pipe had a perfectly small round hole on the top of the pipe as pictured which could have been done with a metal shovel or a hammer because it was a clay pipe. No roots were found near the pipe. I mean why dig to find a perfectly good pipe right? As they proceeded changing the pipe to PVC. We were never offered a check valve (flood preventative) knowing that this could have been our savior from the beginning since they dug already. Now 1 month and half later we been still having sewage backup. My family and dogs who live in the basement are getting sick and having an eye issue also my renovated basement walls are destroyed because Do Right Rooter's failed to correct the problem as promised from the beginning. Their excuse is that it is now a city issue. I called the city to advise what Do Right Rooter's stated who is now requesting a copy of the video but Do Right Rooter's is using an unprofessional tactic by not returning phone calls and black mailing me to pay the remaining balance of $400 in order to do anymore work or correct our issue. This shows that they are misdiagnosing to gain profit and dishonest work practices. You would think that with the $2800 charge they would do anything to make their customer's happy. This is false advertisement. All and all, I am very dissatisfied of the outcome. I believe the only way I can be happy again is if they correct the issue by placing a check valve they missed to do in beginning and correct the landscaping thereafter on their dime. Or reimburse me of the total payment made so I can find a new plumbing company that can take care of the problem professionally without any issues.

***** Update***** 5/24/2018

To elaborate on how Do Right Rooter's works. After the review was posted they called me to set-up an appointment for 5/24/18 at 11am so they can come out with the camera and meet the city inspector to confirm problem. The city inspector arrived but Guess what Do Right Rooter No call, no show as usual. The city was kind enough to camera the lines for them selves and showed us to confirm its not an city issue as Do Right Rooter indicated. Also explained how the sewage piping should flow which Do Right Rooter fail to know. Anyhow, now we know who the problem is here, Do Right Rooter's. The person replying to my last review is not the owner John Cooper, it's the secretary by the name of Victoria. Of course, they will write something to make their company not guilty of any complaints. This company fails to understand and believe that the customer is always right. If the customer was not upset or unsatisfied with the outcome or work completed there wouldn't be any negative review. Beware with this company!

nestor h.

Wow! Do Right does it right! Elise and crew rodded the main line and showed me with their camera how bad the line was. But I was terrified about the cost as he was explaining my to fix my problem.

I was surprised by how reasonable the price was! Elias sat down and explained, with illustrations, what the job would entail. Do Right takes care of the permits and will even deduct the cost of today's job from the bigger job. He advised me to comparison shop and Do Right would match an offer. The also provide a five year warranty on their work.

Honest. Educational (he explains the process very well). Patient. And positive (he made it feel like no big deal. It's a problem with a solution).

I can't sing their praises enough. Thank you Do Right. I will definitely be in touch.

Adam B.

I have a rental property in Joliet. We had very old cast iron drain plumbing that had developed a crack and all of it needed to be replaced. I do not live in the state so I was trying to coordinate the consultation and repairs with this company and the tenant. Joe was the office administrator that I was working with. He did a fantastic job getting the consultation set up with my tenant and was really concerned with getting me all the necessary information to get started. He also had my schedule in mind and asked how I preferred to be contacted (via phone or e-mail) so as not to disrupt my schedule too much.

Brian was the tech that came out to examine the plumbing and was able to send me pictures and videos of what all the problems were with the drain plumbing. I spoke with him on the phone and, since I was going to be at the rental the following week, set up a time for him to show me in person what he suggested to be done. I agreed on the work and he was back later in the week to complete the job. The work took exactly the amount of time quoted and there were no surprises. He even helped diagnose a problem with my well system and installed a new pressure switch I had acquired at no extra charge. Brian has a great attitude and it was a pleasure to have him around the house for the time of the repair.

This company by far surpassed my expectations and I would absolutely have future work performed by them and recommend them to anyone I know. They took the time to clearly explain everything to me and were very understanding of the fact that I was not at the property through most of this. Great job!

Manvel A.

thieves!!! thieves!!! thieves!!!

they ran off with my deposit! please be aware of this company.

they hire criminals who run off with your money. david melendez and victoria ridley showed up at my place and gave me a quote for work to be done. i had 2 jobs i needed done, the first job they completed but started 2 weeks after it was originally was scheduled to start. smooth talking david completed a portion of the job and promised to finish the rest along with the 2nd job. i gave them the deposit for the second job and they never came back to complete the job. please beware of this company!

Ica F.

Called Do Right about a toilet leaking, within an hour I got a call from the tech who said he could come over in 5 minutes to check the leak. The estimates are free fyi. Geo came over, was professional and courteous. He took a look, gave me an estimate and said he could get it done right away. 1 hour later I have a sealed toilet! I will add them to the list of reliable, fair contractors who can get the work done for our home.

Kimberly A.

John and his team continue to do outstanding work. No job too big or too small. He can solve your plumbing issues without several return trips. He's so pleasant to work and has great follow up.