Do It Right Plumbing

Melisa C.

Terrible communication. This company is completely failing with communication and continue to not show up to appointments and have been 'scheduling repairs' for 3 days. They are incompetent and wasted a week of my and my tenant's time. I would not recommend them. The two telephone reps Ruby and Linda were unprofessional yelling back and forth to each other while I was on the phone. They also demanded and begged for a service call before they arrive-- that was just the first red flag. Don't waste your time!

R C.

Had an emergency sewer line back-up and our home warranty company recommended Do It Right Plumbing. We called and got a speedy response. The technician was courteous and professional. Found the problem and cleared the line that had backed up from a feeder line in the alley. Problem solved. Thanks you!

Marc M.

Ken was great. I could not figure out how to get the new bathroom faucets on. I called Do It Right and they scheduled me the same day. Even though it was late he stayed and when the supply lines leaked he had new ones on the truck. Doesn't get any better. Thank you.

Stacey P.

Ken, the owner, cut my pipes without telling me, turned off all my hot water without telling me and gave me a quote for work that needed to be done, then never returned my call after I left him several voicemails to actually have the work done. Never use this company, I wish I had read half these reviews before agreeing to have them come into my house.

My home warranty company referred me to this company for a possible leak at my home. They came out, saw my meter running and confirmed I had a leak. The next day Ken, the owner mind you, came to my home with the leak location company and narrowed down the actual leak. Ken then went on to cut my pipes without telling me to stop the leak, when he could have easily just turned off my water heater. Later that day when I went to give my kids a bath, water began to spurt into my hallway. Ken did not tell me he was cutting my pipes nor did he tell me we were without hot water to the entire house because he cut that pipe. He quoted me for a re-route for $3500. After he gave me this estimate on Saturday, I began calling him on Monday to have him send his official quote to the insurance company. I gave him more days than I should have to call me back. I called another company, Blue Sky Plumbing, he came the same day to assess what needed to be done and then completed the same work for half the price 2 days after I initially contacted him. Do It Right Plumbing completely SUCKS!!!!

Jason L.

DO NOT, FOR ANY REASON USE THIS COMPANY! There are other options I emplower you to use them. This company is a nightmare. My family had a shower lever break and left the water ON. I was forced to turn the main water off to the house. A family without water is certainly an emergency. I called our home warranty who gave us this contractor. I called Do It Right Plumbing within 45 minutes of my work order to try to schedule an appointment ASAP. This is supposed to be a 24/7 company who handles emergencies. I called 2 times within an hour and couldn't reach them so I left a message. I waited another hour and finally got a hold of their unbelievably rude representative Linda. She said she would look up the order and call me back. An hour later, nothing. So I returned my call in which she rudely and aggressively told me she knows my situation. got my message, was working on scheduling, and would call me back. I GOT NO CALL ALL DAY! This company BLATANTLY ignored a family with an urgent need. This was an immediate red flag! I immediately looked this company up online and saw multiple similar reviews. I called my home warranty and requested a change in contractor. I am so thankful I saw the signs. The new company Gecko, came out promptly and handle my situation with SERVICE and QUALITY.

I will never allow someone to provide me a service who doesn't have any sense of empathy, attentiveness, service, or compassion towards it's clients. There are always other options and someone who is working hard to provide for themselves and family. Someone who appreciates the work.

Sarah B.

If your home warranty refers you to them, request a different company. Would not return calls and quoted availability for three weeks out. Methinks not is right!!

Tom K.

Like everyone else who has been forced to use this company through their home warranty, I had a terrible experience.

Every review mentions a terrible woman running the phones over there. Her name is Ruby, and she has the worst customer service skills (or human being skills) of anyone I have ever had to make an attempt to communicate with. She is arrogant, argumentative, disorganized, and makes attempting to piece together a transaction with this company damn near impossible. She told me ""My tech knows what he's doing"" and hung up on me when I questioned their diagnosis, told me she didn't like the credit card I used (apparently I wanted her opinion on that), screwed up the scheduling, lost my contact info, gave misinformation to my warranty company, and apparently did everything else in her power to make sure I would never use that company again.

2-10 Home Warranty uses them in the Phoenix area and I have already reached out to them to try and get them removed as a vendor. If you ever have them assigned to a service call, RUN the other direction, demand your warranty company re-assign the work order or find a new warranty company.

Rafael R.

I spoke with Ruby and set an appointment. Gave her my specific information including the phone number. She was aware that I was renting the home and it was warranty work. All I needed was a drain snaked. The tech never showed and when I called Ruby answered again and gave a lame excuse about having the owners information only. Funny how I specifically gave her my info 3 days prior. She actually had a little attitude on the phone passing the blame off. Lost a morning and part of an afternoon waiting. What a joke. It's called communication people. Still waiting.

Catherine M.

These are contractors for my Home Warranty Company. The receptionist/girlfriend/wife? is very rude and ignorant. They told me that my plumbing issue was a NON EMERGENCY! There are several other people that live in my home and they were affected also. They are closed on SATURDAYS and SUNDAYS so don't expect to hear from them if you have an ""emergency"" issue. Plumber in charge has a very nasty attitude. LEAVE THEM ALONE! If your home warranty company tries to send them your way- request someone else!

Debi M.

The leak that Do It Right says isn't there.......yeah have pictures and video of it dripping today.