Do It Right Plumbing

Anthony S.

So many things wrong with this company, I'm not even sure where to begin.

We had a slab leak, called home warranty company, and here came do it right pluming. We had no hot water for 3 weeks, NO water for 5 days, broke a can light, they put cracks in our BRAND NEW drywall, they caused leaks in our ceiling, and the total time for them to fix everything was 6 weeks....

-Horrible communication, both within the company to each other, and to the customers.
-Never on time.
-The knowledge of the plumbers is not extensive, they don't really seem to know nearly as much as other plumbers.
-They might damage something in the process.
-The scheduling is so bad, i'm not even sure how they function and operate.
-The time frame is going to take much longer using them.

IF you are going to go through with them, make sure that you check multiple websites for reviews, and check their contractor license, because they have practiced without a license before...don't believe me? look it up for yourself.

If anyone wants me to share my emails with you, let me know. As i have proof, pictures, time frame, documented phone calls too.

Oh and don't bother calling them before 0900, they wont answer. and after 1600 its very difficult getting through as well. They say that their hours are 0900-1700.

Stacey L.

Worst company ever! I'm renting a home that uses 2-10 warranty. Like all these other reviews our warranty company referred them after sending out another company that claimed the leak was a defect in the tub that needed to be caulked. Did nothing and left. Months later we now have a hole in the ceiling down stairs in our laundry room/pantry. Turns out it was not the tub but the toilet. Got a call from do it right to schedule on a Friday but they couldn't come until Monday evening. They missed the window so I call and the gap that answers tells me to hold on. I can hear the women talking in the office. They sounded annoyed. Lady gets back on phone and says they'll call me back. Ruby calls and with as much attitude one could have for no reason says the tech will be there on 15 minutes and hangs up. Tech comes says the waste water line is leaking and they need a dry out team to come in and rip out the sub flooring, dry wall, and ceiling before they can even start on repairing the leak. But of course they have to jump threw the hoops of the warranty and the owners. They will be in contact and leaves. Was there all of five minutes. Comes back to the door after leaving to let me know that he forgot to collect the call fee. I give him a check and ask for a receipt and he tells me that they will email me one. I don't receive an email with the receipt but a few days later after talking to my property management company I get a call from Ruby. Who tells me I shouldn't be making this call but I'm concerned for your family as my tech tells me you have small children and your property management company is trying to hire an unlicensed plumber to come in and fix this and I'm afraid that they're putting you in great Danger and are going to make your family very sick you need to call them and tell them you don't want anybody in there but us. Meanwhile she's still yet to send me my receipt for what I paid for them coming out and has continued to bully me and try and convince me that anyone coming here but them could result in serious illness for my family. Mind you this unwarrented contact and scare tactics has stressed me out beyond belief. I'm already dealing with serious health concerns and this has made them much worse. After taking to my property management company again they inform me in addition to the sacred tactics ruby has used on me she's refusing to give them anything in writing for what they claim needs to be done and just wants permission to just come in and tear shit up. Don't use them.

Charlie J.

The worst company to do business with. Plumber is incompetent with his knowledgebase. Gave me a two hour window and showed up an hour and a half late without a phone call. I had to call several times in order to even schedule my service appointment. Office manager has the worst customer service I have ever experienced is extremely rude, and has zero empathy for the customer service shortcomings. Do not give this company your business.

Kim D.

Read the other reviews and you can tell what happened to me. Horrible very unprofessional company who never actually comes to do any actual work-scam artists.They literally will lie to your face. So bad I took $700 loss from warranty company to get out of using this company.
After a month dealing with one bad plumbing company from our warranty who diagnosed our plumbing issue wrong we were sent Do It Right Plumbing. The technician shows up and runs water and calls their boss. The boss shows up along with another technician and reassures they know where the leak is and what to do and that they've done this for many years and countless times. They say it is ridiculous what the first plumber did in diagnosing it wrong. When we try to ask questions about the warranty they say don't worry our secretary Ruby will handle everything. A few days go by and no contact with Do It Right. We contact Old Republic who says they are waiting on a report from the plumber. Contact Do It Right several times and are assured they are working on report and just waiting for Old Republic to approve it. Mind you everytime I call plumbing I have to wait to get a call back from Ruby and deal with someone else who has no idea what's going on at their office. Eventually Ruby calls back and says they want to scope the line again, which I tell them not to do because we have already had it done and I email them a copy of the report twice since they say they never receive it. Ruby continues to argue with me that they still need to scope even though it will cost us $300 out of our pocket and we've already had it done. Finally Ruby agrees we don't need it scoped and says they will get ""a crew"" together to come out as soon as possible. Few days go by, nothing. Finally contact Do It Right and they say they will send a crew out on Saturday. Saturday rolls around and no one shows up when they said they would between 7-9. At 10:30 am I leave and as soon as I get to the gym Do It Right calls asking where I am. I inform them they didn't show up when they were supposed to so I had other things to do. No apology just they tell me well he is waiting. I rush back home from gym and confront plumber saying I left because you were not here on time. I quickly realize plumber doesn't even speak English and ""the crew"" is just him. This plumber has no idea what's going on and I have to help him by putting hose into drain to show leak since he clearly wasn't told anything by company. He explains to me he only gets paid a $100 despite how expensive his tools are and is contracted out by plumbing company. He starts to jackhammer floor after telling me plumbing company originally told him to rip up our garage instead of our kitchen where the leak is. Thank god I came home to meet this guy and didn't have to work because clearly this plumbing company is a joke and also ripping off this jackhammering guy. This jackhammer guy leaves and the plumbing company boss comes out after I call Do It Right again and the boss says the first guy didn't jackhammer enough of the floor and then says we will be in touch about rescheduling. I asked if the first guy was coming back out today to jackhammer more and he says I don't know. So again me and my husband are left in limbo. I call the company again Monday and they tell me once again a crew is being assembled and I ask them for what and they tell me they don't know but they will be in touch. I call them Thursday again and they tell me they will have a crew out Saturday at 12pm because the boss has a baseball game he has to go to first. Then Saturday rolls around at 11:50am they contact my husband saying they were broken into but will come out Sunday. I tell my husband we are done ever using this company and contact our warranty Old Republic. Old Republic then informs us they will only give us around $300 now from the $1000 slab coverage we are supposed to have because the plumbing company said it would only cost $700 to do the job and had charged Old Republic over $300 to jackhammer the floor (mind you that wasn't even done properly and the guy told me Do It Right was only paying him$100). Best advice:stay away from Do It Right.

Jhante L.

The only reason I didn't give one star is because the plumber was nice and friendly, initially when I put the claim in they called to schedule the appointment within the hour, and they were not unprofessional on the phone until the last day. The job was to replace my water heater. They gave me a 2 hour window then they showed up 15min late. Once the claim was approved on a Monday, it took me calling them every day for the next 3 days, and them saying ""we will try to get out there today or tomorrow"" For them to finally make an appointment Thur night to come out Friday at 11am. They showed up at 12:30pm. Then the water heater did not work and wouldn't light after install. I had to call them to come back out, which they said they would come out ""today or tomorrow morning."" Tomorrow at 11:30am I call and Linda finally gave me a time of 3-5. At 3:12pm I get a phone call they will be here in 20 min, an hour later no one is here. I called the office and they said the plumber has been outside my house for an hour calling me over and over, I said I have been here so that is a lie. The lady (either Linda or Ruby since they would not tell me their name) hangs up on me. I call back and she says he will be here in 30 min. When I confront her about lying that he was outside my house, she hangs up on me again and won't answer my number. I call from a different number and Sharon answered, I asked the name of the person I was talking to and I hear that lady in the background tell her that I need to call my home warranty it was escalated to management and told her to hang up on me. When plumber gets here he tells me he was not outside my house or calling me, that he was on his way a while ago but the office told him that I was not home so he didn't come.

Austin B.

Horrible company, horrible customer service. As all of the other reviewers have said, if you are forced to use this company through a home warranty, demand that they re-assign your claim to a company that will treat you with a modicum of respect.

Joanne S.

From the first phone call to the final handshake- EXCELLENT SERVICE. Technician was knowledgeable and went above and beyond. Appointment was easy to book and loved the office ladies!

John L.

Had a leak in two of my rest rooms. Made an appointment paid in advance. Wasted my day from work waiting for them to show. No one came but when I called spoke to there receptionist Ruby. She was Very rude making accusations! She began to arguing and making excuses for there worker not showing up. She even hung up on me several times after I tried to reschedule. For me I'm easy going ask Cath who I previously spoke to. There was no reason to argue. I know we all have hard days. All we had to do is reschedule. I would have understood but when you argue and accuse a client. I dont think so! Thanks for the customer service!! I'll never do business with them!

Melisa C.

Terrible communication. This company is completely failing with communication and continue to not show up to appointments and have been 'scheduling repairs' for 3 days. They are incompetent and wasted a week of my and my tenant's time. I would not recommend them. The two telephone reps Ruby and Linda were unprofessional yelling back and forth to each other while I was on the phone. They also demanded and begged for a service call before they arrive-- that was just the first red flag. Don't waste your time!

R C.

Had an emergency sewer line back-up and our home warranty company recommended Do It Right Plumbing. We called and got a speedy response. The technician was courteous and professional. Found the problem and cleared the line that had backed up from a feeder line in the alley. Problem solved. Thanks you!