Dixie Electric Plumbing & Air

Carrie B.

Too busy to respond to our needs. Found another competitor who was willing to respond in less 6 hours.

Mike I.

sadly their residential door management is piss poor, rude, and I will not be using Dixie again for anything thanks to some guy Ronny. he had horrible attitude towards me and I heard him tell his tech he was going to charge me double since he thought I was a """"Karen"""". suggest calling elsewhere.

Charles R.

Beware!! This company quoted over $12,000 on an AC repair/replacement on my widowed MIL's six year old unit. If she hadn't called my husband with a payment question, they would have replaced an entire unit that turned out to have a small leak that the second company easily found and charged $900 for repair. I called the number provided in the response and the Verizon message said the number was not in use anymore.

Tristan D.

I contacted Dixie last week to have our tankless water heater looked at and they were not very helpful at all. A technician came out and could not fix the problem. He explained to us that the whole unit would have to be taken back to their shop to troubleshoot the issue. He told us that the best option was to buy a new tankless and that Dixie could provide one for $5000. I was not paying that much, so I called a different company. The new company came out the very next day and fixed the tankless for $350. Dixie is a rip off! They do not have skilled technicians to troubleshoot issues. I would not recommend their services!

Sheila M.

I have no issues with the quality of work. The two guys from Home Pro (Dixie must have subcontracted them). They were professional and did a super job. It took them three hours to put in a dryer vent which vented on the roof. That is about the right time. Didn't have to remove cabinets or tear up unnecessary drywall. Super job. Her is my issue: $2200 hundred bucks for a three hour job. I get it that no one likes to do this type of small job, so a lot of contractors jack up the prices.

Russann W.

Dixie Electric, Plumbing and Air provided the most abysmal service experience we have ever had from any company. However, I have edited the review because the management of Dixie has been very responsive to our complaint, which we appreciate. It does not change the experience we had on Sunday, but we are willing to believe that was not standard for the company.

S B.

Appreciated that they could come out on a Sunday but not sure why their $170 service call fee would not be applied to bill. It didn't matter though because we thought their quote of $2,000 to replace a builders grade 50 gallon electric hot water heater was high so we got another quote and low and behold we had our hot water heater replaced for $1100. We were out the $170 Dixie charged us to come look at heater on a Sunday but who cares when we saved basically 100%. How can there be such a drastic price difference for same exact job and material?

Bryan S.

Dixie Electric, Plumbing and Air, did an excellent job on our home. We needed some electrical work done on our new home, vanity light in bathroom, kitchen light installed over the sink and a new outlet in our guest bed room. The electricians were very professional, they did an amazing job and cleaned up everything before leaving. I would highly recommend them for work. On the downside, I signed up for their maintenance program, which, don't get me wrong, is an excellent idea and plan, but they refuse to allow us to send the monthly payment. They want to be able to access our account instead of us being able to send the payment to them. I not sure what the deal is but they are adamant that you CAN'T set up your own payment to them with their address information. It seems ridiculous given the amount of bank fraud, identity theft and scam artists around that they will not let you set up the payment to be cut every month to you. I was initially told we could do this then called back and said that I could not set this up. Yet, I was told over the phone that someone else was allowed to do this for the very reason I spoke of, which is to not ALLOW an outside entity to dip into our bank account once a month. I wanted to give them 5 stars but because of this ludicrous policy on payment of the plan I give them 3 stars.

Ryan B.

Total rip-off!!! I had a stoppage and was told quoted over the phone of a price of $169, but when I got the final bill for unstopping the line, which still didn't take out the bushes in the line, I was beyond mad. They charged me $600 to do this 15 minute or less job!!! Yes, $600!!!! Why rip people off? They wouldn't have tried a second time if I didn't ask. This is not caused for and should be stopped. I will tell every one I know to NOT use Dixie Electric!

Jonathan B.

Dixie Electric has helped us on numerous projects as we have completed a home renovation. They are punctual, professional and extremely knowledgeable. Never pushy and totally transparent. Highly recommend the Dixie Care Plan. It has saved us money and allows for ongoing support. Extra shout out to Brandon-- thanks so much for your good work!!