Dittmann Plumbing

Linda D.

I can't say enough about these guys the main line was plugged we had gross water coming up the bath tubs and showers and toilets. We had to wait a couple days for them to come out but it's always worth it there employees know what there doing. We used rescue rooter once and they broke there auger off in the main line and it was a disaster. Dittman is thorough and been around a long time they had us run the washer and the toilets and bath tub before leaving. They also got it done fast and they get up on the roof some companies don't and if you don't have a clean out the roof is the is the only option. Stick with what works!! Dittmann!!!

Julia P.

I'm writing this review in the hopes that the owners of Dittman Plumbing will contact me and allow me to show them a video. The back story is Dittman repair personnel came out to a rental home of mine and fixed a leak. Less than one week later the entire plumbing under the sink was pouring with water. Another service call was requested and this repairman replaced the parts that were causing the leak. He made the statement that ""this may come under the warranty"" of the prior week's service call and did not leave an invoice. The invoice arrived approximately one month later and was for a second $240 service call and additional charges for parts. I immediately tried to call, but they were closed for the weekend. On Monday I called again and left a message providing both invoice numbers, my contact information and a request for a call back. Not until Wednesday did I receive that call back and it did not go well. Eventually, I was offered a $50 credit if I paid the balance by credit card on that day. If no payment was made on that day, it would go to Collections. Really?!? I had received the invoice less than a week earlier and now I'm being threatened with Collections!?! That day's call was interrupted several times because of my traveling, but I called back a few days later to pay the charge. At 12:48pm I left a message that I would like to pay my invoice and to please call me back. I provided the invoice number and my contact information, but at 6:00pm had still not received a call back. With all this time on my hand, I decided to go back through my tenant's text messages regarding this sink. Fortunately, I found a video from her recorded the night before the second service call. The video shows water spurting from most of the pipe connections under the sink and you hear her shocked voice describing the situation. She states, ""I'm not sure what they (Dittman's repairmen) did. It clearly has been happening since they came and fixed it!""

After viewing the video and now 6:10pm, I placed a second call to Dittman's and reached their answering service My message was a request for the owner of Dittman's to return my call and that there was no urgency. At 6:20pm I received a call back from someone who by his description was 'acting manager' while the owner was away--I didn't note his name. However, he was the same person I had spoken to while traveling the week before. I explained to him the events of the day and how I was prepared to pay the bill when I made my first call, but since then had done some research and found this video. I explained that I would like the owner to view the video. His response was once again was to offer the $50 credit or if payment was not made, off to Collections. At this point I said something about Small Claims Court and he hung up.

Now having read earlier reviews, I see that hanging up seems to be company policy. My request is simply to have an owner contact me to discuss this situation and view the video. I cannot accept that I should be charged a total of $480 in labor (two separate service calls) for the replacement of a kitchen sink drain. If the first repairman had done the job of the second repairman, there would be one service call for this work and a total of $240 for the labor.

Debbe S.

We have gone to Dittmann for years and love their work. I have been surprised and frustrated this week that I have called every morning for an issue with out kitchen faucet and never received a call back. After 6-7 tries I am now giving up and going elsewhere.

Maureen S.

On October 14 my kitchen faucet went kaput. I went out and bought a new one. Meanwhile I was without water at my kitchen sink. On Friday, October 15, I called Dittman Plumbing and spoke to Maria (very nice person) and made the first available appointment which was for the following Monday. I told Maria I would be without water at my kitchen sink all weekend and she told me she would do her best and if there were a cancellation they would try and fit me in. Later that day, I received a call that one of their plumbers, Dave, could come out that Friday afternoon and install my new faucet. Yea! Dave arrived on time and did a really good, neat job. He was a pleasant man and he had the job done in less than an hour. I was so happy. I had water at my kitchen sink again. (You never know what you are missing until it is gone!)

R M.

My mom called them for a quote to fix our kitchen pipes (the water was crawling out of the faucet). Not only did they give her a fair quote, but they went above and beyond. In fact, they were cheaper than their competitors and the work done was of the highest quality. I'm so appreciative of them (specifically, their employee Dave) treating my mom fairly with so much consideration. I would absolutely use them again and have already referred them to friends. Thank you for taking care of us Dittmann Plumbing! :)

Elizabeth C.

My parents had an excellent experience working with Paul and said he was the best plumber they have ever had.

He came to fix several problems in our bathroom and was committed to finding the true root cause. E.g., we thought we would have to replace our entire faucet fixture and already had one ordered and ready to go, but he ultimately found a blocked pipe. He replaced the pipe and gave us back the time. We were able to return the extra parts while keeping the original aesthetic.

Not to mention, he was incredibly friendly / professional and left everything cleaner than how he found it. Thanks, Paul!

Gloria A.

I called dittman's Plumbing because I had a leak in my kitchen sink. Maria who is the owner and who answers the phone very Timely was very kind and said that she would get back to me as soon as she had someone to help me. The gentleman came out and fixed my leak within 20 minutes we're very professional and the problem was fixed completely. I would highly recommend this company to take care of any Plumbing issues in San Mateo or in the nearby peninsula. Very professional very timely and cost-effective thank you. It means I will definitely call you again

Karen G.

Don't use them for sewer backups. Flushes were sounding weird and got them out before a complete back up They didn't find anything but I knew a problem was brewing because of the sound. A couple weeks later everything came up in the yard. They offer no warranty and would not help at all. I would have accepted a discount even. But the lady was mean and when I said Roto Rooter offers 6 month warranty maybe I should use them, she said I should and hung up.

Kristen L.

I must deal with an HOA and its management company and general contractor to request repairs and have issues evaluated to determine responsibility. Inside the walls is generally HOA, whereas within the living area is mine. And of course exceptions occur. Pipes are inside the walls, for example, except when a problem is caused by shoddy contractors who flipped the place before you bought it and drove a screw through a copper pipe when securing the vanity to the bathroom wall. This means the root cause was not inside the walls, so all associated work is at the owner's expense.

This was my unfortunate circumstance, and my better half wound up doing most of the work. Otherwise I'm sure I would have been out thousands of bucks. Along the way, though, we encountered another issue, a failed joint inside the wall on a pipe arm leading to the hot water shutoff, which was determined to be HOA responsibility except for replacement of the valve, which is another exception because it is not located inside the wall. Good grief!

Dealing with the management company is not fun. Initially, to assess the initial, more serious, issue of a screwed copper pipe, the general contractor and a plumber from Roto-Rooter spent 2-3 hours knocking holes in the drywall and poking around but didn't arrive at a definitive conclusion as to the source of the leak. In fact, because remnants of the old steel pipes no longer in use remain inside the wall, they first assumed the pipes were steel. Because the issue was eventually determined to be owner responsibility, I will now have to pay for all that wasted and useless but expensive time.

Before Roto-Rooter came, the management company had planned to send Dittmann. However, when I followed up with Dittmann myself, Maria told me that they were simply too busy and in fact had no available appointment time for a week. However, a couple weeks later, after the screw leak was repaired and all other work had to wait till the management company could engage a licensed plumber to fix the minor leak, Dittmann was available right away; in fact, Maria called me and said someone would come that same day.

The plumber who did the work was Paul. He called half an hour before coming out. Initially, he said it would be a difficult job to re-solder that pipe joint because of the tight space under the sink, the pipe's angles, and the proximity of other pipes and the P trap. However, he did a great job anyway. He sprayed down the surrounding area to minimize fire risk since solder must be heated to a very high temperature. He had to throw out the old P trap (which was essentially junk anyway) and was about to replace it with a new steel one, but I showed him the plastic one we already bought and said we'd put that on. So, he was done. He said he used to run his own business but since he's worked for Dittmann he has become more familiar with tight condo spaces.

All in all, my experience with Dittmann Plumbing was very positive. Paul is knowledgeable and definitely has the experience and skill to do a good, thorough job.

Augie H.

I've used Dittmann Plumbing for the past two years for backflow testing. They are reliable, honest and competitively priced. I'd recommend them to my neighbors and friends.