Dispatch Home Services

Linda F.

I would like to thank Sky, Laura and my technician Gene . for turning a very bad experience with my plumbing issue into a great stress free one. They were very kind and professional!!!! And Gene was very sweet and did a great job. I would and will use them for all my plumbing needs and would highly recommend them to any and everyone!! Thank y'all so much for being there for us.
Thank you
The Tucker Family

Edgar K.

Dispatch Plumbing Co. misdiagnosed the cause of the sewer stoppage, failed to ultimately resolve the problem, and had the chutzpah to charge me for additional costs for work they failed to perform in the first place.

Landmark Home Warranty, my home warranty company, referred Dispatch Home Services, Inc. (also known as Dispatch Plumbing Co.) to resolve a clogged sewer drain. My downstairs shower stall and toilets were overflowing.

On November 30, 2015, I spoke with "Kim", an employee with Dispatch Home Services. I requested that a plumber come to my home with a scope, because I had this issue only a year before. Kim said they have an excellent scope technician on hand, but he is not dispatched unless the first attempt to clear the blockage is unsuccessful.

An appointment was scheduled for the hours of 8:00 a.m. and 5:00 p.m. for December 1, the following day. The company does not offer specific appointment times, nor narrow time windows. The company does give an hour notice before dispatching a technician.
Jake, the plumber, who was dispatched to our home, came at 1:00 P.M. the following day, and called an hour before arriving. Jake determined there was a blockage at or near the powder room toilet at the south side of the house. Jake had some initial reservations whether it would clear, because he only had a 75 ft snake. Jake ran the snake, and it appeared have cleared the blockage. Jake believe the blockage to be the result of toilet paper. There was some discussion about tree roots. He didn't believe tree roots were an issue, because there was no water discoloration or mud.

Several hours later, we ran the washing machine, and the downstairs shower stall and toilets were overflowing again. The business was closed, and does not offer emergency services. I had to call the following day.

On December 2, I contacted the company, and eventually spoke with Sky Twilighten, the owner of the Dispatch Home Services. I asked the company to make it right by bringing in a scoping technician (like I had asked for and Kim said would happen if there were issues), and clear-up the drain.

Ms. Twilighten initially speculated that there may a tree root blocking the pipe. I mentioned that Jake did not believe this was the issue because there was no mud or water discoloration. I expressed concern that the pipe had not been completely snaked because Jake's snake line was too short. Ms. Twilighten then said that 75 ft was industry standard, and my home had a two-way clean-out valve, this wouldn't have been an issue.

Out of curiosity, I asked how much a two-way cleanout valve would have cost. Ms. Twilighten's response was very interesting. She said something to the effect, "I will have to let Jake call you back. I am not a plumber. I mean I have a plumber's license, but I know more about running a business than plumbing." According to the Better Business Bureau, Dispatch Home Services had their accreditation REVOKED, and has a D rating.

Ms. Twilighten was adamant that any subsequent service calls would be at my expense, because the initial clog had been cleared. I told her that if she was going to maintain this position, I would publicly share my experience online.

I received a subsequent call from "Scott" a few hours later. He left a voice mail indicating that Jake did clear out my main sewer line, and that I had a lateral line stoppage on my washing machine drain. Scott said to file a new claim with my home warranty company (which would have cost an additional $60).

I decided I had enough with Dispatch Home Services, and turned to Angieslist to find another plumber. I found another company who was A rated. On December 3, a different plumber from another company, came in with a scope and determined there was in fact a root growing in my sewer line right under the powder room toilet. Apparently the root was still clinging to some debris. The plumber was able to clear the blockage. The plumber gave me several options to remedy the situation. I have not had any issues since going with a different plumber.

In sum, I found Dispatch Home Services to be incompetent, unaccountable, and unscrupulous. I intend to dispute the service call with my credit card company.

Tammy W.

We had a plumbing issue with a home we just bought. A pipe was broken underneath the cement slab. We had a plumber come out quickly. My husband had a question and a representative named Sky, from Home Services was amazing! She answered our questions and put our minds at ease with her willingness to serve and made sure we were clear about all of the issues! I would recommend Sky and her REP. Gerard Morones! 5 Stars

R D.

My home warranty company referred me for service to Dispatch Home Service, and I spoke with Kim 2 different days (Monday and Tuesday) to schedule and to confirm the appointment for Wednesday after 2:00 pm. Come Wednesday, I called Dispatch to inquire whether I was still in the schedule as I have already waited 2 hours. I spoke with Laura this time and she told me that they have cancelled the appointment. She told me that someone called me in the morning (she couldn't tell who) and that I didn't answer, and that when they leave a voicemail, I have 5 minutes to call to reschedule. I never got a call from anyone about this, and definitely didn't receive a voicemail. Then Laura finally told me that she will schedule Paul to come in later in the day, and that he will call or text me first, on his way over. I started waiting again, and finally called the number Laura gave me for Paul, and Paul said that the service was for tomorrow. I was lied to twice. I had to take time off from work, and rearrange my schedule twice, only to be told that it will have to be the following day. And tomorrow, they will text or call me when they are on their way. (But if I don't call within 5 minutes, they will reschedule.) Since I had to take off today, I can't just take off tomorrow (they didn't even give me a time span when they might come). I spoke with the owner Skye and she said that she is doing her best to accommodate my schedule. How?
This company is not reliable, not trustworthy, as they lied to me twice in one day. I informed my home warranty company and I hope the home warranty company never uses them again.

Misty C.

Took a day off work because they promised to me there. Never showed the next day get a call from the warranty company saying they called them and said they were to busy to get to us. Might also notice they have been revoked by the BBB.

Bruce R.

They are terrible. My home warrenty company called made an appointment but they claimed no one had made an appointment. When they did come out they just read the report that the other plumber had done and said yep you have a major leak and it's really going to cost a bunch. They treated my wife like she was 1st grader. Oh yeah they said they would be back in a week to work on the major sewer line break, I don't think so.

Bill J.

I read the bad reviews and was worried when our Home Warranty Co. Scheduled Dispatch. No need to, they showed up on time, Paul was outstanding, work was done quickly. This was actually the best plumber experience I've ever had. Highly recommend!

E. C.

I was recommended by my home warranty company to this plumbing company to repair my toilet in my master bedroom. I waited on them to call and set up an appt, no call, I had to call them. When they showed up to my home, I answered the door, they did identify themselves,they saw I was not going to open the door and that's when one of the guys stated the company they work for. Well, the older man went to the toilet look at, didnt touch anything,nor did he say anything, he went out to his truck, came back with the warranty company on his phone, he had told them that we had damaged the toilet, so therefore the warranty company would not pay for the parts and repairs....we have been in our home for 11yrs,no repairs to the toilet, all that was wrong with the toilet,was wear and tear...the flap was old and messed up and the valve had cracked, so my husband we and bought a flap to replace it, not knowing the value was messed up too, the water would not fill, due to the valve had cracked at the based. The plumber stated that we broke it due to blunt force, when replacing the flap, the valve did not have to be touched....I feel that we were his last call of the day, he could not get any extra money out of us, due to all our part were covered and he did not want to do the work being late in the evening, so he lied to the warranty company, so he did not have to do the work. Along, with all the other reviews, this company is horrible.....do not use them...And, what they did, they got our credit card info ahead time, so they could get paid, b/c before I could stop pay...they had already charged my debit card....they had not even made it out of my drive way.

Kathleen A.

This company is terrible. I scheduled a home warranty preventative maintainence call thru this company, had confirmed etc. I took the afternoon off work to be here so this work could be done and when I called to inquire where I was on the schedule they said I was NOT on the schedule and then had trouble even finding my service number. I told them they absolutely needed to get someone to my house because I had taken the time off work already. They said they would call me back. Then I called my home warranty company to complain and asked them to intercede for me with their provider. They had no luck either apparently because they called me back to reschedule for another day. I mentioned to my home warranty company that they needed to eliminate this provider from their list because they were not reliable. Don't know what's going to happen with that but cannot reschedule for now. I'm so disappointed that I have wasted my time off for this.

Lily P.

I was referred to this business by my Home Warranty and I called them on Tuesday morning to schedule an appointment for Wednesday afternoon between 4-6 pm. At 5 pm I called them to make sure they were still coming and a dispatcher told me, very unapologetically, that the other dispatcher had simply forgotten to schedule my appointment on the plumber's log and guy had already done his routes in my area and he was not going to come back. She just said that they were going to see IF they could fit me in on Friday, but that was not for sure.
I am very disappointed that even after I informed the dispatcher named Sky Twilighten, who was supposed to schedule my appointment, that I really needed the repairs done in my guest bathroom because I was having guests from abroad over the weekend, she could care less. Her only job was to make customer appointments, and she "forgot" to schedule mine, yet she told me it had been scheduled. She did not however have any problem taking my money over the phone!! I am now worried that because I pre-paid, they will not refund me my money if I call a different plumbing company...I don't think I will be using their services again.