Dispatch Home Services

Kyle A.

These guys are over charging for services. They are not at all professionals, and they have no clue on service experience. Flat fees and up charging everything like making a vent hole a little larger will cost you 75$ for 3 minutes of work. I understand they need to make money, but charging modifications that needs to be done for the install is one thing if bringing up to code, but charging to make adjustments is part of the install and should not cost extra. I would never use them.

Joyce K.

Do not call this company for your plumbing problems! We contacted our home warranty company to report the annoying problem of the pilot lights going out on our water heaters. This company was selected by my home warranty company to investigate why the pilot lights on our water heaters would not stay lit. Our first interaction with them was a couple days before Christmas 2016. Two "plumbers" came to our home, we explained the problem to both of them, one of the "plumbers" turned the pilots on and off and said, "he did not see a problem." He didn't perform any type of diagnostic test nor did he attempt to look further for anything that could potentially be causing the problem. He took the $75 trade fee, I said Merry Christmas and they left. I contacted my home warranty company to let them know that NOTHING was done and they offered to send them out again. Hoping to get another "plumber" who cared more than the one we'd gotten, I agreed to allow another plumber from the same company to come out to our home again. Lo and behold it was the same "plumber." He, again, turned the thermostat on and off again and when my husband asked him about the possibility of looking into the problem of the Thermocouple being faulty, he replied, "He was the plumber," and left our home. My husband called him on his mobile phone to ask if was going to return to look at our water heaters and the Dispatch Plumbing "plumber" hung up on him. He was rude, most unprofessional and did not offer any solutions to our problem other than, "Maybe you need to get a new water heater." When we contacted our home warranty company they told us this "plumber" told them that "[he'd] denied our claim." Now we are stuck to pay for calling another plumber out to diagnose what the real problem may be with our water heaters before our warranty company will consider overturning the decision made by this company. After seeing the numerous complaints lodged against this company, I have a duty to warn any one who may consider contacting them for their plumbing needs.

Tiffany M.

These people are terrible. Click on over to another, more reputable plumbing company if you want good service and fair prices. Give them a call if you want to have your time wasted and be ripped off.

Here's our experience: They came out as a contractor for American Home Shield. At the time of service, the service guy was very nice and said everything would be covered by our warranty. He said he would be back first thing in the morning to replace our garbage disposal. He never showed. We called several times, but no answer. The next day we were told he had to go out of town unexpectedly when we called the dispatch again, but he would be there the next day. He would call to arrange a time. He never called. He never showed. We called them the following Monday after having to go all weekend without a kitchen sink and were told it would now be $275 for the installation. That would have been nice to know at the time service.
So, $325 total for these people to miss appointments, change their story and demonstrate beyond a doubt that they are not concerned with honest practices or customer service.

Tiffany E.

Unfortunately, my warranty company forced me to work with this horrid company. Nearly a month later, I FINALLY got a technician out. The technician did a visual inspection of my WALL...did not apply any pressure to pipes...did not turn on any water..did not do a single diagnostics of my plumbing at all whatsoever! After not getting a call, I called the office several times to find out what the hold up was because the technician left my home after only being here for 10 minutes claiming he had to get approval from my warranty company to use a camera to perform a diagnosis. I didn't understand that because that should have been the reason he was there to begin with...but I said ok.

Come to find out, what he did was called my warranty company and said that a 5 inch long, less than a centimeter wide crack, in my shower's tile grout, caused my closet carpet to be wet, caused the wood to warp, and is the cause of the top of my foundation being wet under both my tub and shower and mold has started to grow. Literally, the top of my foundation under my shower and tub is soaking wet!!! I had specifically told him that these cracks are new and had occurred AFTER i put in my claim. I've only been in my home for 3 months. These cracks are a symptom of my problem! Had a diagnostic actually been performed, that would be clear.

So now, what I am looking at is the SAME plumbing issue, a closed claim that I cannot reopen with my warranty company, and now my home has structural damage due to a leak somewhere in my walls that an incompetent "technician" took $45 to not actually perform any diagnostics. Today I noticed that now my brick, outside my home, is bulging in the shower area...im sure its NOT due to a small crack in a shower that I have not used in weeks! I was told I would receive a refund but I am yet to see that hit my account. I am floored with how this 'company' is still in business and totally dismayed at how careless these people are with other people's homes. Shame on ALL of you!

Muhammed I.

Same experience as others. My issue was assigned to Dispatch Plumbing by Landmark Home Warranty. Contacted Dispatch and scheduled an appointment. I was contacted the morning of the appointment and told their plumber called in sick or something along those lines and needed to reschedule. Would have been believable if I hadn't seen others had the same experience. Stay Away.

Zack T.

This was the company selected by my home warranty company to fix a problem with my hot water heater where the pilot light wasn't staying lit. To be honest, the bad reviews here had me really concerned. However, I called Landmark and they assured me they get largely great reviews for Dispatch. I know sometimes people tend to come and complain more about bad service than recognize good service on things like Yelp, so I figured I would give them a go and see what happens. The window they give you is 8am-5pm, which is a little annoying, but if you call the morning of service they'll give you a 2 hour window. My guys showed up within that 2 hour window, and took less than 10 minutes to diagnose the problem (i.e., a defective part that needed to be ordered). They ordered the part and called me back within a week to set up a time to come by, and offered to be by within 30-60 minutes if that worked for me. I said sure, and they were by within that time frame and took about 30-45 minutes to fix the water heater. It's now working perfectly, and I only had to pay the $60 "service fee" that's essentially the deductible thru Landmark. I was exceedingly happy with Dispatch and Landmark.

Jim H.

Had an upstairs clog in double sinks. The technician was dispatched by our home warranty service. He arrived later than what we were told by several hours. He was told to snake out the drains using a snake machine. He tried plunging the drain (something we had already tried). He then tried to manual snake the drain and failed. He then wanted to cut into a bedroom wall to access the pipe. He gave us an estimate of more than $300. Told us he was going to lunch and would return later. He never returned, never called or even answered our calls. We hired our own plumber who came out and used a machine to snake the drains and completed the repair within 10 seconds. Buyer beware with this company. They basically took our money and ran. They are incompetent and unreliable.

Haley Z.

The absolute worst experience we have ever had with a business. We had a home warranty with landmark, and this is the company they used to replace our water heater in May or June. We gave them our bank information and expected them to do the payment within a reasonable time frame. Several weeks went by and they didn't take our payment. My husband called several times over the next few weeks, and they still didn't take our payment. He finally just gave up calling. An entire MONTH later they called us saying our card was declined. Well, yea. We weren't expecting a $500 payment to be coming out of our account that day... 2 months after. We asked why they waited 2 months to even try to take our payment and got some insincere sob story. Immediately transferred the money so they could do the transaction, and once again they didn't take our payment. Husband tried calling a few times. Still nothing. Fast forward to today... another 2 months later, and this woman calls us saying that our payment won't go through. Well, obviously. It's the end of the month. We live on a budget. We don't keep an extra $500 in our bank account waiting for some crap business who did a job for us 4 months ago to take a payment. That's not how life works. The owner claims that she has tried to take our payment a few times over the last few weeks, but still... she waited at least a month after we talked to her the last time. And, if she has been unsuccessfully trying to take our payment for weeks, why did we just hear from her today? Doesn't make sense. You cannot wait months to take a huge payment from a customer. People have to be able to plan and budget. And if you are going to wait literal months it would be super awesome to know beforehand that you're going to try to take the payment so we could have the money in our account and not get a nice shock next time we look at our bank statement. I would not recommend this company to my worst enemy.

Kurt A.

They charged me $150 for a building permit that they never got! The permit would have cost $60 if they actually applied for one. Instead, they just pocketed the money. They are doing that all over town. This company won't return my calls. Absolute fraud. I'd going to scream to anyone who will listen.

Andrew O.

The shop was picked by my warranty company, so I was a bit cautious about the bad reviews. However, the experience was great. We had a garbage disposal which sprung a major leak over the weekend, so the kitchen sink was effectively unusable. Dispatch Home was the only plumber who was able to come out on Monday. Will gave me a courtesy call exactly 30 minutes before arrival, he was professional and quick with the job, cleaned everything up after. We are very happy with the new disposal.