Dispatch Home Services

Paul C.

What a great company to do business with. From the owner Sky to all her team of fantastic people. There a real, honest, good people. You can trust them. You are family to them. I will always call Sky for any of my plumbing needs.

Scott S.

Terrible communication. Terrible service. Waste of time and energy. Unable to fix the problem. Made matters worse, then left.

Julian R.

After telling someone who called me what the issue was, the repairman got to the house 4 hours late to tell me that they cant do the work. And we still had to pay a service fee. Incompetent people!

Tommie R.

I typically don't pay too much attention to negative reviews on Yelp, as I believe people are more vocal about negative experiences than positive ones. When my home warranty company scheduled a very easy service call with Dispatch Home Services, I figured that this would be easy and straight forward.

Like most folks on here, I wish I would have taken the advice of previous reviewers. Not only was my service confirmed with an email follow-up, but I called the afternoon before and the morning of, to confirm that I was indeed on their schedule. I was confident that my basic plumbing issue was going to be resolved. They told me "you are good to go, you are confirmed and we will be there".

I became concerned the day of the scheduled service, when I had not heard anything from Dispatch Home Services by 4:00 p.m. When I called to inquire about the status of the service visit, I was told, "Oh my gosh, I am so sorry...it appears we didn't write you on the schedule today. My local Houston service employee is very far away (2 hrs) and won't be able to get to you today". Of course I explained how disappointed I was, since I had taken the day off of work to be home for this service. They didn't even offer a simple apology. They weren't bothered at all to rectify the situation or explain their mistake. When I asked, "how should we move forward with this?", the response from Dispatch Home Services was, "I don't know, but there is nothing we can do to help you at this time".

Don't be like me. Don't assume that the reviews on here are just a bunch of nonsense and individuals that complain. They aren't. Dispatch Home Services is extremely unprofessional and they will waste your valuable time. They will only cause you frustration and like me, you will be saying to yourself, "I should have listened to the Yelp reviews".

Don't be foolish to think they will service your request effectively or at all. Don't be foolish to think this won't happen to you. Please listen to me and all these other individuals that have voiced their story...stay away from this company and give your business to a company that cares to do a good job.

Eric C.

Update***

I called Landmark once again to have the so called "frozen pipe" fixed and advised them that I wanted to vet the company they were going to send. Landmark gave me a list of vendors in which I did my research on and found a a reputable company... NOT DISPATCH HOME SERVICES! Once the other company came to the house they told me that home warranty WOULD cover the pipe repair but would not cover the removing of the old damaged pipe, they charged me 20$ to remove and install the new pipe. It was a simple install...Don't let Dispatch Home Service fool you

Chuck T.

We had a slow leak under our house that we didn't notice until the water company knocked on our door. Dispatch was assigned by our home warranty program.
They sent a plumber out the next day, he showed up in an unmarked car in shorts and T-shirt.. the house is pier and beam, so he looked in the crawl space (didn't move from the opening) with his flashlight came up and told me that we needed to turn the water off for a few days so things can dry before he can do any work. He asked me about the 60$ fee, I told him I already paid over the phone. He then went outside to "turn the water off". A couple minutes later he opened my door and told me my home warranty company was going to call me and then he left! Water still on! So he basically did nothing useful!

He told my home warranty company that he couldn't repair the pipe because it's wet and he could potentially be electrocuted under my home while doing the repairs! He said I needed to call a cleanup service to get everything cleaned up before repairs could be done! What kind of plumber can't fix a leaking pipe! He never asked me to turn the power off... or even offered any options!

Just had a friend go under the house and fix the leak... took 15 minutes and cost 20$ In parts.

I called my warranty company and filed a complaint against Dispatch, hopefully I won't have to deal with these candy ass plumbers again!
You have been warned!

Madison D.

This company was the company selected to fix a plumbing issue by our home warranty. The first time they came out, they were on time and professional. However, they failed to fix the issue at hand (a leak with malfunctioning valves). We called back and our warranty company said they would recall the ticket and send the same technician out again. We were grateful as we had high hopes due to their professionalism the first time. However, we did not receive a call to schedule a time with them for several days despite our calls to them. When we did get a hold of someone, they said that we were on the schedule for that day. Since we weren't notified prior and we had to work, we asked for it to be scheduled for when we could be home. When our time came, no one showed up. We called and they said they had to reschedule without telling us due to an emergency. The reschedule reschedule day came and again no one showed up. We called and the technician followed up. He called (before looking at anything) and informed us that he didn't think he'd be able to help us even though he had said that he could before? It was confusing. He gets to our house says he is going out to his truck for parts and leaves...as in never comes back in. It would have been comical
had it been a film. Needless to say, we won't be using them again, or recommending them to our friends. Maybe our enemies...maybe.

Kyle A.

These guys are over charging for services. They are not at all professionals, and they have no clue on service experience. Flat fees and up charging everything like making a vent hole a little larger will cost you 75$ for 3 minutes of work. I understand they need to make money, but charging modifications that needs to be done for the install is one thing if bringing up to code, but charging to make adjustments is part of the install and should not cost extra. I would never use them.

Joyce K.

Do not call this company for your plumbing problems! We contacted our home warranty company to report the annoying problem of the pilot lights going out on our water heaters. This company was selected by my home warranty company to investigate why the pilot lights on our water heaters would not stay lit. Our first interaction with them was a couple days before Christmas 2016. Two "plumbers" came to our home, we explained the problem to both of them, one of the "plumbers" turned the pilots on and off and said, "he did not see a problem." He didn't perform any type of diagnostic test nor did he attempt to look further for anything that could potentially be causing the problem. He took the $75 trade fee, I said Merry Christmas and they left. I contacted my home warranty company to let them know that NOTHING was done and they offered to send them out again. Hoping to get another "plumber" who cared more than the one we'd gotten, I agreed to allow another plumber from the same company to come out to our home again. Lo and behold it was the same "plumber." He, again, turned the thermostat on and off again and when my husband asked him about the possibility of looking into the problem of the Thermocouple being faulty, he replied, "He was the plumber," and left our home. My husband called him on his mobile phone to ask if was going to return to look at our water heaters and the Dispatch Plumbing "plumber" hung up on him. He was rude, most unprofessional and did not offer any solutions to our problem other than, "Maybe you need to get a new water heater." When we contacted our home warranty company they told us this "plumber" told them that "[he'd] denied our claim." Now we are stuck to pay for calling another plumber out to diagnose what the real problem may be with our water heaters before our warranty company will consider overturning the decision made by this company. After seeing the numerous complaints lodged against this company, I have a duty to warn any one who may consider contacting them for their plumbing needs.

Tiffany M.

These people are terrible. Click on over to another, more reputable plumbing company if you want good service and fair prices. Give them a call if you want to have your time wasted and be ripped off.

Here's our experience: They came out as a contractor for American Home Shield. At the time of service, the service guy was very nice and said everything would be covered by our warranty. He said he would be back first thing in the morning to replace our garbage disposal. He never showed. We called several times, but no answer. The next day we were told he had to go out of town unexpectedly when we called the dispatch again, but he would be there the next day. He would call to arrange a time. He never called. He never showed. We called them the following Monday after having to go all weekend without a kitchen sink and were told it would now be $275 for the installation. That would have been nice to know at the time service.
So, $325 total for these people to miss appointments, change their story and demonstrate beyond a doubt that they are not concerned with honest practices or customer service.