Dispatch Home Services

Victoria H.

I had a terrible experience with Adam (tech) who was sent to my house by my home warranty company. Adam stated he would not be able to help me with the stoppage that was occurring in my laundry room, washer drain. He spoke to my home warranty, who then denied the claim as well because of something to do with my main line; which I was not having issues with.

Once Adam told me he couldn't help me (multiple times), he stated he could "courtesy" run a snake down the washer drain but told me if something failed, I would be paying hundreds to thousands of dollars, out of my own pocket. Adam also told me how my area of service was way out of his area, like I was being an inconvenience to him and his day. Adam also stated he had his own plumbing business and stated he charged way more that what I am expected to pay with Dispatch Home Services.

After Adam left, I contacted my home warranty company and discussed the situation with them once again. Home warranty sent out another plumbing company that same day, who was able to fix my stoppage problem with no issues.

Jimmy C.

Sadly my experience mimics many others listed here. Sent out by home warranty company for a clogged sewer main. They tried to charge us $3,400 to start tearing up my backyard to replace the mainline. Under suspicion I called my own plumber who cleared the block the next day for $175. While the technician was very friendly he clearly did not have the skills to address our issue and thankfully we avoided getting stuck with costly and unnecessary repairs. Do yourself a favor and call a more reputable company or get a second opinion for any costly estimates.

John D.

Worst company in the entire history of every company on the planet Earth since pre-Biblical times.

Contracted through a ripoff home warranty company, as that is their M.O. Water leak discovered under my slab last week. They finally called Friday and said they'd be out Monday. I asked, since Monday is Labor Day, are you sure? Said yes so cancelled plans and waited. No call, no show, no answer. Ripoff home warranty company was able to get ahold of them though, and they said they were closed. Would be here maybe tomorrow. THIS IS AN EMERGENCY. Water is shutoff at meter to minimize foundation damage from water running 24/7 under the slab.

They do not care. Getting drunk on bargain 30 packs of canned beer and grilling Ol' Roy brand hot dogs means more than customer service.

We have not had water since last week. We are living like animals.

Even a call would have been appreciated. Made a scheduling mistake? Fine. We would have gone away for the weekend. Instead we sit and wait for these imbeciles that apparently can't figure out the intricacies of a calendar.

Paul C.

What a great company to do business with. From the owner Sky to all her team of fantastic people. There a real, honest, good people. You can trust them. You are family to them. I will always call Sky for any of my plumbing needs.

Scott S.

Terrible communication. Terrible service. Waste of time and energy. Unable to fix the problem. Made matters worse, then left.

Julian R.

After telling someone who called me what the issue was, the repairman got to the house 4 hours late to tell me that they cant do the work. And we still had to pay a service fee. Incompetent people!

Tommie R.

I typically don't pay too much attention to negative reviews on Yelp, as I believe people are more vocal about negative experiences than positive ones. When my home warranty company scheduled a very easy service call with Dispatch Home Services, I figured that this would be easy and straight forward.

Like most folks on here, I wish I would have taken the advice of previous reviewers. Not only was my service confirmed with an email follow-up, but I called the afternoon before and the morning of, to confirm that I was indeed on their schedule. I was confident that my basic plumbing issue was going to be resolved. They told me "you are good to go, you are confirmed and we will be there".

I became concerned the day of the scheduled service, when I had not heard anything from Dispatch Home Services by 4:00 p.m. When I called to inquire about the status of the service visit, I was told, "Oh my gosh, I am so sorry...it appears we didn't write you on the schedule today. My local Houston service employee is very far away (2 hrs) and won't be able to get to you today". Of course I explained how disappointed I was, since I had taken the day off of work to be home for this service. They didn't even offer a simple apology. They weren't bothered at all to rectify the situation or explain their mistake. When I asked, "how should we move forward with this?", the response from Dispatch Home Services was, "I don't know, but there is nothing we can do to help you at this time".

Don't be like me. Don't assume that the reviews on here are just a bunch of nonsense and individuals that complain. They aren't. Dispatch Home Services is extremely unprofessional and they will waste your valuable time. They will only cause you frustration and like me, you will be saying to yourself, "I should have listened to the Yelp reviews".

Don't be foolish to think they will service your request effectively or at all. Don't be foolish to think this won't happen to you. Please listen to me and all these other individuals that have voiced their story...stay away from this company and give your business to a company that cares to do a good job.

Eric C.

Update***

I called Landmark once again to have the so called "frozen pipe" fixed and advised them that I wanted to vet the company they were going to send. Landmark gave me a list of vendors in which I did my research on and found a a reputable company... NOT DISPATCH HOME SERVICES! Once the other company came to the house they told me that home warranty WOULD cover the pipe repair but would not cover the removing of the old damaged pipe, they charged me 20$ to remove and install the new pipe. It was a simple install...Don't let Dispatch Home Service fool you

Chuck T.

We had a slow leak under our house that we didn't notice until the water company knocked on our door. Dispatch was assigned by our home warranty program.
They sent a plumber out the next day, he showed up in an unmarked car in shorts and T-shirt.. the house is pier and beam, so he looked in the crawl space (didn't move from the opening) with his flashlight came up and told me that we needed to turn the water off for a few days so things can dry before he can do any work. He asked me about the 60$ fee, I told him I already paid over the phone. He then went outside to "turn the water off". A couple minutes later he opened my door and told me my home warranty company was going to call me and then he left! Water still on! So he basically did nothing useful!

He told my home warranty company that he couldn't repair the pipe because it's wet and he could potentially be electrocuted under my home while doing the repairs! He said I needed to call a cleanup service to get everything cleaned up before repairs could be done! What kind of plumber can't fix a leaking pipe! He never asked me to turn the power off... or even offered any options!

Just had a friend go under the house and fix the leak... took 15 minutes and cost 20$ In parts.

I called my warranty company and filed a complaint against Dispatch, hopefully I won't have to deal with these candy ass plumbers again!
You have been warned!

Madison D.

This company was the company selected to fix a plumbing issue by our home warranty. The first time they came out, they were on time and professional. However, they failed to fix the issue at hand (a leak with malfunctioning valves). We called back and our warranty company said they would recall the ticket and send the same technician out again. We were grateful as we had high hopes due to their professionalism the first time. However, we did not receive a call to schedule a time with them for several days despite our calls to them. When we did get a hold of someone, they said that we were on the schedule for that day. Since we weren't notified prior and we had to work, we asked for it to be scheduled for when we could be home. When our time came, no one showed up. We called and they said they had to reschedule without telling us due to an emergency. The reschedule reschedule day came and again no one showed up. We called and the technician followed up. He called (before looking at anything) and informed us that he didn't think he'd be able to help us even though he had said that he could before? It was confusing. He gets to our house says he is going out to his truck for parts and leaves...as in never comes back in. It would have been comical
had it been a film. Needless to say, we won't be using them again, or recommending them to our friends. Maybe our enemies...maybe.