Discount Plumbing & Rooter

Rick W.

I've used Discount Plubing several times, including for a trenchless replacement of a sewer line. They did a great job at a reasonable price, $2400, including concrete breakout in 2 places and installation of two cleanouts. Having said that, I had the same experience with non-disount prices for routine rooter service that descended into being asked how much I wanted to pay to bid my own job. Left a bad taste that leads me to use others for routine rooter service for bettter prices without having to bargain over price.

Frank W.

my hot water heater was leaking in the garage and i call three different company's and Discount Plumbing was the first one that could come out ASAP and there price was lower than the other two. Archie showed up with one worke and had the job done in two hours. He also brought us up to code. I didn't even know there was a code on hot water heaters. Thanks again Archie

Skip B.

Complete bait and switch. Charged me $189 - cash only - for 15 minutes work and tried to sell me a $3900 sewer replacement

S S.

i would give ZERO stars if i could. i had the same experience as margot. bait and switch to some extent...then strong arm intimidation tactics...$250.00 and from where i stand it appears absolutely nothing was done and NO WARRANTY!

they sent a guy out who claims to have snaked the laundry drain/main line...two days (and no laundry loads later) the line is MORE backed up than when they allegedly cleared it.

two guys came out to ""see what's going on"" - they said the guy who was out before ""did the wrong job"" and that ""they'll refund your money""...then they wandered around the property and made some phone calls and now the story has changed to a $12,000.00 + job that might include digging up the yard...

at one point the second guy that came out said the line should have been snaked to 70 ft, then said it was ""ok"" for the first guy to have snaked it out to only 50 ft. - he told several different stories none of which made much sense (i am no stranger to plumbing issues)...in trying to discuss my concerns with the owner he hung up on me. the owner certainly doesn't back up what his employees tell customers at the site and denied that any of his guys would say the things they did (re: refunds or improper work).

in the mean time i stopped payment on my check...i have since talked to the owner again who is now threatening small claims court...

i have NO proof the first guy did anything...he was only here for 10 or 15 minutes...this is the first (and last) time i haven't watched someone doing repair work on my home...never again...

is it any wonder people don't trust mechanics and plumbers?

i will also be making a complaint to the bbb.

addendum:
i had a different plumbing service out - they snaked the laundry drain from the p-trap out 25 to 30 ft...pulled back lint and hair...the drain now runs perfectly! they only charged $98.00.

Dave B.

Professional and it was easy. Having plumbing is a pain in the ass no pun intended but so true. These guys ame to my house today, very professional and fixed my plumbing issues. Great experience

Cynthia M.

I had the opposite experience of the last review. Discount plumbing was incredibly honest and saved me from doing a $7000 trenchless pipe replacement that I didn't need and charged me 0 dollars to tell me this!! They came out and snaked the line with a camera. Discount plumbing told me that my pipe was not broken, but the city pipe was broken. Dave's plumbing was going to charge me $7000 to replace my pipe to city line!! I was supsicous of Dave's quote because of how far out they said the problem was, and they refused to show me the video tape. So I called discount plumbing for a second opinion. A neighbor had used discount plumbing to do a similar trenchless piping job and she was very happy with them. Also discount plumbing was considerably cheaper on this very large job. Discount plumbing said their cost would be about $4000 vs $7000 (which is what my neighbor paid), but when they got to my house and snaked my line, they were very honest and said my pipe was fine. Charge for about 45 minutes of labor was nothing. I continued to use the on and off because my sinks toilets continued to back up occasionally cause city was slow to fix their pipe. I used them about 5 times, and was happy every time. That kind of honesty is a rare quality.

Mary M.

After I read the reviews from here and I called to this company. OMG! The field supervisor did the wrong diagnosis, quote very expensive, and not a 100% professional! Why? He left the snake cable hanging on the roof vent pipe of my house. The dirty water were still in the sink of the garage. Worst thing, he asked me to pay $300 for the snake service! Yes, he did not clean out the water, left the snake cable on the top of the house hanging in front of my house, broke the vent pipe on the roof top and he still asking for service fee. Since I do not want to deal with him anymore, I just wrote a check to him. Yes, he gave me another business card with different license number. As soon as he left from my house, I called to the company again talked with Archie Naumovski, manager of the company. OMG! He is worst than his staff even though he has a title of manager. He did not solve the problem and rude to me badly. Here are some quote from him,
""It is your house, your pipe, and your problem. I still need to take $300 for service fee even thought the dirty water did not clean out and the snake cable stuck on your house"".
""You are the one who chose the cheapest way. So, you finish it""
""Hire other plumber and take out the snake cable and clean out your dirty water.""
After receiving those words from him. I simply told that I could not talk to him anymore.
The next day, Sunday morning, I called to the San Mateo City Sewage for back up and justice. When the city employee came over they told me right away that this company did the things that they should not do it. The city employee showed me all the right of ways. As soon as I heard it, I called to Archie Naumovski, just asked him to come over and remove his snake cable from my roof (it makes my pipe worst since it took the space in the pipe, so I can not even use anything at my house). He refuse to admit his mistake and rude to me again.
He even asked me to move out of this house if I couldn't afford to pay the expense of the house and rent a condo. He also told me that he will send a bill of $400 to my house for his snake cable hanging over my house roof. The city employers are my witness.
I am hiring another company to clean this Discount Plumbing and Rooter Company mess to my house when they took my $300 service fee.
Please help me out! Now, my neighbor, cousins, and friends all suggest me to law sue to this company for my house damage, the snake cable left at my house hanging in front of my house.
Please Please Please do not call or contact to this company. Archie Naumovski is worst manager/ person that I have ever met in my life for the public service business.

Joe B.

Can't comment about the work since we didn't use them but don't be fooled by the word ""discount"" in the name. They quoted us $275 for snaking our main sewer line. Same price as Roto Rooter. We found someone else who did it for $175.

Bill C.

Heavy rain last night. Water entering garage from a stopped up drain. Heavy rain falling this afternoon at 3:00 P. M. I called, and 30 minutes later Archie, the owner, was at my house. He gave a very reasonable estimate, ran a motorized snake through the drain and cut out the roots. He then went into the second drain and did the same thing, removing huge balls of roots. And all of this was accomplished in a heavy rain. His final price was more than reasonable. He was very professional and kind, even looking out so as not to harm my geese who were at his side watching him work. Highest recommendations!!!



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Zia M.

After using another plumbing company to snake my cleanout and having it back up twice within two months I found Discount Plumbing and Rooter. Archie came out within the hour that was promised and the amount of roots that were removed looked like three large rats! I am convinced Rapid Plumbing of Santa Clara totally ripped me off and seriously doubt that so many roots can get in within that short of time. I will call Discount Plumbing for any future problems, but hopefully not too soon.