Discount Mechanical Heating and Plumbing

Lena W.

They had to come back 2 times first time they said the back house had no electric had to tell them to push the button on the socket in the room. Then they stated they don't do drywall repair I said OK I can find someone to do it and they don't do electric but they have someone they work with. The electrician never called or showed for the job. I called a separate electrician to do job. That electrician stated there is a significant whole that needs repair and the closing flap for exhaust is missing for outside exhaust from a fan out of the box?? The poor tenant did not know any better thought it was just going to be repaired so she never sent me pictures (now I know better thought she would have said something). I had tenant send me pictures. I called DM all they had to say was it is on our invoice we don't do drywall and your on recording that the tech told you it was a square fan that I provided going into round whole. Maybe that would be the time to say it's just not a little repair maybe you should get a different fan if the whole is that big?? My experience with contractors they are suppose to suggest what would be best and not trying to be mean but I was driving cross country talking to this guy who had such a thick accent I could barely understand him. I have never seen a contractor and the current one even said he would never leave a job like that and he don't do drywall either but he would not leave a job like that. I will never use them again for them and electrician over $800 and now I have to pay someone $650 to fix it properly.

Miguel G.

I've been using Discount Mechanical for many years and they never disappoint. They are highly knowledgeable and professional. I would highly reccomend this buisness.

Andra H.

On 9/17/21 set up an appointment with this company that I was not familiar with through my HSA home warranty. I was told they were the preferred company to use by the HSA rep on the phone. I have two semi-functioning toilets, one is leaking, and two toddlers so when they set up my appointment 11 days out I was anxious but accepted it. My husband and I made several arrangements to be home for this appointment. They called me the day before the appointment to tell me they wouldn't be able to help me until October 28th 2021, which is more than a month away! So unprofessional and a complete disappointment. Additionally a huge waste of our time. I would give them zero stars if I could. I will be requesting that HSA pick someone else for their preferred business. Ridiculous service!

C H.

Terrible company!!! They supposedly inspected and signed off on our house prior to our purchase. Few weeks afterwards the heater has problems and home warranty company sends same company to inspect. The inspector finds burnt gaskets, wires, and flame marks on the heater. He states, ""don't know how anyy one can miss all this problem with the inspection,, the person who inspected it did not even open the heater to check"" but sign off on it. When I told them it was them, he said they would make it right, but send me an estimate for $10,000 plus dollars even with home warranty! Dishonest! Run away!

Daniel S.

I had a horrible experience with Discount mechanical and would recommend staying away from this company. I called because I had a clogged drain. The technician came to my house tightened the trap under the sink and then told me they don't do rudder work and they don't unclog drains. I was charged an hours worth of work. I listened to the recording with the technician and I specifically asked for help with a clogged drain and they failed to let me know that they do not unclog drains. I was charged a 145 dollars to tighten a T Trap.They are a worthless plumbing company that doesn't do plumbing. When I talked to the office manager she acknowledged the error on her staff for not informing me about the fact they don't unclog drains. She said she would reimburse me for 1/2 hour of service. When she called me back she said she would not reimburse anything after talking to the owner. I told her to have the owner call me back but the owner was too much of a coward to call me back.

Jane D.

Did not show up wearing a mask, I had to ask for them to put it on during our worst spike with Covid 19. It's mandatory to wear a mask to go in public places, so it should be mandatory to wear a mask when you are going from household to household for work. And he took the mask off while working after I had asked him to put it on. At this point I could care less if the work is good this is my life and my families lives at stake

Cindy M.

Never never never use this business!! After waiting 2 days for the plumber, he came to our house and looked at our boiler and then told us he didn't have the parts and our entire heating system piping had to be ripped out and redone We only needed heat in one of our zones! Upon leaving, he charged $145 for coming to our house. Discount mechanical is a rip off! If you need a plumber find someone else

Shannon C.

Horrible communication all around. After the technician showed up last night w/ no parts in hand to fix my water heater (previously ordered), I was told that the Manager Scott said I could make an appointment for anytime today that worked for me and he would be here himself. I chose the ""first appointment this morning"", to which I was given a 1030 time. At 1030 w/ no tech/Manager at my house I called the office to be told Scott was in a meeting. I asked when he would be here for my 1030 appointment, I was placed on hold. Office staff came back on the line and said Scott just left to the warehouse to pick the part up, he would then be to my house in 25 mins. WHY did I even make an appointment!? WHY did the tech/Manager Scott say he'd be here at 1030!? Why did the tech/Manager Scott not pick the part up before my appointment!? Why did I have to call the office earlier in the week (Tues/Wed) to check & see if the part had arrived yet, only to be told it had!? How long was this part sitting there prior to me calling!? This place needs to accept accountability and fix all the things wrong w/ it. Who runs this crap show & where is the over site!? Unacceptable customer service and half-fast mechanical service. I certainly wouldn't choose this place if given the option. Unfortunately, for me I have a home warranty and they contract w/ Discount Mechanical. I assume my home warranty contracts w/ the lowest bidder, and in this case you absolutely get what you pay for....

Andrea T.

We were forced to use Discount Mechanical for a 2nd Opinion because our HSA Warranty didn't agree with the cost of the first plumber's diagnosis/repair estimate. Our water heater was leaking, had already caused significant damage to our basement, and Discount Mechanical said they could come out on Tuesday to do a diagnosis. This 2nd opinion was ordered on a Friday morning. They finally were able to ""squeeze"" us in and showed up around 4:00 pm Friday. As of 12:30 Saturday afternoon, they still had not submitted their diagnosis to HSA, despite multiple calls from us and HSA. In the meantime, our water heater continues to leak, with us having to vacuum water out of a shallow pan every hour to try to prevent further damage to our basement. They are untimely, unreliable, and unresponsive to calls, with no consideration of their customers' needs at all. Do not recommend this provider.

Frances S.

Giving 5 stars for professionalism, integrity, and expertise in our convoluted boiler system (Triangle Tube). Since 2019 we have called them out three times and each visit was completely satisfactory. Quick response and first call resolution is so much appreciated.