Discount Mechanical Heating and Plumbing

Andrea T.

We were forced to use Discount Mechanical for a 2nd Opinion because our HSA Warranty didn't agree with the cost of the first plumber's diagnosis/repair estimate. Our water heater was leaking, had already caused significant damage to our basement, and Discount Mechanical said they could come out on Tuesday to do a diagnosis. This 2nd opinion was ordered on a Friday morning. They finally were able to ""squeeze"" us in and showed up around 4:00 pm Friday. As of 12:30 Saturday afternoon, they still had not submitted their diagnosis to HSA, despite multiple calls from us and HSA. In the meantime, our water heater continues to leak, with us having to vacuum water out of a shallow pan every hour to try to prevent further damage to our basement. They are untimely, unreliable, and unresponsive to calls, with no consideration of their customers' needs at all. Do not recommend this provider.

Frances S.

Giving 5 stars for professionalism, integrity, and expertise in our convoluted boiler system (Triangle Tube). Since 2019 we have called them out three times and each visit was completely satisfactory. Quick response and first call resolution is so much appreciated.

Lesli E.

Giving four stars for scott who went above and beyond to make sure we were taken care of. First guy they sent quoted us for parts we didnt need. Scott came and did the correct repairs. I had some problems after the fact and he came on a Saturday, fixed the problems to include issues that I created on accident. Not sure about the company, but Scott was fantastic.

Abe F.

I was forced to use Discount because of HSAhome warranty. The initial visit went fine and Scott accurately diagnosed a broken heater. He told me a number of ways my new heater could be installed and wasn't decided on which way they'd do it. After the estimate was submitted I was notified I would have a large out of pocket cost. This was not all Discounts fault as HSA has ways of making sure they cover as little as possible due to verbiage. What made me ultimately decide on getting another contractor was the lack of answers for some of the costs in the estimate. They quoted me 2-3x what venting costs, as well as attempting to gouge me on a scissor lift rental and ""complications"" charge. The technician explained to me that the complications cost was an undetermined amount that was necessary for the technician to work from and orient themselves to the equipment. Apparently Discount technicians do not know how to work from or operate scissor lifts and the charge is something that is unquantifiable. After pressing him on what the charge was for the technician said its just what it costs and he didn't have the exact costs of what equipment or supplies would be, even though those should be transparent. He then proceeded to try and convince me that they don't make money on these jobs because of HSA flat rates and that I was ""holding him hostage"" by asking him what costs were that I would have to pay for out of pocket. The lack of candor and caginess on costs is the main reason I would never recommend anyone use this company if they have a choice. They didn't seem to mind that half the cost would be out of my pocket and weren't remotely interested in helping me find ways to mitigate that. Their costs ""are what they are"" and you should just accept that at face value.

Sergey M.

Worst service company I ever used. We used this company because our HSA warranty offer them for us. First time we have problem with a gasket in our shower tub. I tell them to check it. And they said that it's not a problem that we need just put some caulk around shower switch. Like the fact water start leak again on first floor when they left. After they send third guy, that guy finally replace gasket. From the small problem they made a huge mess. They took a part of drywall from the selling on the first floor and I need to wait couple more days painters to fix it. Now I have problem with water boiler (with a pilot light). We wait more than a day when first guy came. He spend around 40 min ain't do nothing just laying on the floor and watch on the light. Than we wait 2 more days when they found new thermostat. It take them 24 min to replace it and they charge our insurance company $937. This total rip off even I didn't payed nothing from my pocket. And after that, in a same day, pilot light vent out.

Jeanette B.

I'm totally satisfied with Discount Mechanical Plumbing and Heating!! Reggie was my technician, he's extremely knowledgeable, his professionalism exceeded my expectation, he's very honest, and he explained what was needed without trying to make me pay for unnecessary things. I was highly impressed with his punctuality and his politeness. I highly recommend Discount Mechanical Plumbing and Heating.. Simply the best!!

C L.

Came it and inspected and made some repairs and did really great there but only giving 2 as the repair guy spilled a lot of water from the boiler on the new carpet and didn't bother to clean it up or the mess and totally ruined the carpet in the boiler closet

Brenda B.

I called on 11/20/2017 after a very cold night with my furnace going out and I was so grateful to Discount Mechanical for the excellent service that they provided for me. I called and there were no appointments available that day so I made an appointment for the next day. I told the friendly lady on the phone that I understood and I could make it one more night in the cold. She was so wonderful, she said I will see if we can fit you in somehow and she made sure I got service that evening. It was below zero and I was very grateful. And the Technician was so awesome he came to help me on his way home, I really wanted to say Thank you all at Discount Mechanical, I will never go anywhere else for my heating services.

Melanie H.

My heat started working intermittently in October. Discount Mechanical charged me $135 to come out and tell me nothing was wrong. When my heat stopped working for good a week later they came out and replaced the circuit board. Even though they said they wouldn't charge me for the call itself, that bill was still over $650. My heat went out again last night (it worked for a month). I started leaving messages this morning when they first opened but never got a call back. In the meantime I got someone else out to fix the furnace (and tell me why my heat wasn't staying on). I called DM to tell them I didn't need a call back, but I kept getting hung up on. I'm not sure what happened there. I finally got hold of a woman with the company and she was was rude. As though it was a real bother that I was calling. About not having heat when it's 10 degrees outside. Take your business elsewhere. These people are not easy to work with.

Kelsi S.

The only reason we used Discount is because it's the only way our HSA home warranty would cover the repair of our Instahot. It took them several days to get back to use after we contacted HSA, then we got rescheduled because they had a more urgent repair to do before us. Once they finally came, they determined the item couldn't be repaired and needed to be replaced. They were to get approval from HSA within a day but they just never called us back. over a week later we were able to get in touch with them and then it's another week an a half before they can come to replace the item. it has been over a MONTH to get a very simple fix completed- it's not a large or expensive appliance.. if we hadn't hounded them about it we probably would have never heard back at all. I don't know if it's because the repair is going through our warranty or what but it seems like they just don't care in the least. I'm very unimpressed.