Direct Connection Plumbing

Taryn H.

Plumbers Inc was the contracted company assigned to me through AHS. The initial visit was on 12/30/2021 and the technician Dave was nice and was able to locate the problem with my furnace (so I thought), a door safety switch. He didn't have the part but was able to do a temporary fix until he could get the part. Dave called me on Tuesday, 1/04/2022, stating he had the part and could he come and install, I said yes. Dave placed the new switch and left. Two days later (1/06) my furnace stopped working so I called AHS and they contacted Plumbers Inc. Plumbers Inc set up their soonest appointment on 1/10 with a 9am-1pm window. On Monday 1/10 I waited and by 12 noon I called to get the technician's eta. Deangela answered and quickly asked to put me on hold.....which was 15 minutes so I hung up and decided to wait till 1pm. I called back and again Deangela put me on hold, 20 minutes on hold, I hung up and called back immediately which that call didn't even get a greeting but was immediately placed on hold, I hung up. Frustrated at this point I called again and Deangela answered and was noticeably more rude with her rehearsed hold line but I interrupted her and said ""No, your technician was supposed to be here between 9am-1pm and never showed up"" (it's now almost 1:30) and without taking any information from me to verify who I was she said ""let me look at your account"" and abruptly placed me on another 7min hold. I hung up and called AHS and filed a complaint (during which time I actually looked on YELP and couldn't believe what I was reading). During my call I asked why AHS knowingly contracts with a company like this given all the poor reviews and was told I was probably the first costumer to make this complaint, are you serious, like really!??? However during my AHS call I received a text from Plumbers Inc that my technician was on his way.
When he showed up he seemed different than previous visits, almost annoyed but still respectful. He tinkered with my furnace for almost an hour and said my issue was a defective power cord now which he just happened to have so he replaced it. He was able to get the furnace running in the garage so he packed up and closed everything up but he hadn't checked to see if the thermostat would turn it on so I asked, can we test it, Dave replied ""oh yeah"" so I went and turned it on inside using the thermostat. As it was starting Dave had me sign the receipt and he placed his personal cell on the receipt and said call me if it stops working and began walking out saying I hear it ignite, your good and quickly left. Within 5-10 minutes it stopped working so I directly texted Dave that it stopped again which he said to give him a half hour and he'll be back. So I called AHS with another complaint and really questioned if both AHS and Plumbers Inc was a scam both were running on their costumers because something was off, especially since the only reviews of this company were from AHS clients. To be honest I am realizing all the companies AHS contracts with are a bit shady and give a bad vibe.
In the end Dave came back, this time found that another reset button was faulty and replaced that. It has been almost 24hrs and my furnace is still working but I told AHS to never connect me with Plumbers Inc.

Kyle P.

Terrible company, was assigned them through American Home Shield. They came and diagnosed that my sink was leaking and said they could do it but would need authorization from American home shield first. Well they never called or came back. I then found out from American Home Shield that they were trying to charge me an extra $500 to replace a sink that I already bought and no extra parts were needed. They also would not pick up my phone call, so I then called with my wife's phone and sure enough they picked up right away. Stay far away from these shady unprofessional people.

Paul F.

RUN do not walk away from this company. This has become almost a one month nightmare to get my water heater fixed. There is NO customer service to assist you just someone answering the phone and saying they will contact me within two days. Well that was a week ago! I placed a work order on December 6 my American Home Shield policy for my hot water heater. Eventually, Plummers Inc sent out a technician, Joseph, to deal with the issue. He was very professional and very kind. He said he would order the control panel and they would get back to me. It is now December 27th, Plummers Inc. has made no effort to contact me or American Home Shield, nothing! I contacted my American Home Shield provider and they also have had no contact with Plummers Inc, no paperwork for repair approval, NOTHING! My American Home Shield representative put me on ""hold"" and they attempted to telephone Plummers Inc only for them to answer the phone and quickly hang up.

So if 2021 wasn't bad enough for you, then when you need a plummer, contact this company. RUN do not walk away from this company!

Finally, the only good thing I can think of is thank God this company is in the so called plumbing business and not answering the phones for Suicide Prevention!

Goldi M.

Don't call direct Plumming they misdiagnosed the plumbing problem which leads to mold in the ceiling they send another technician who stated there was no leakage I had to call the restriction company end up costing me a lot of money I called Direct Connection plumbing so many times they would not return my phone calls

Shyla R.

Really bad, slow, inaccurate service. They turned up 4 hours after the window they gave us. And then misdiagnosed the problem. incomplete work. Don't recommend at all

Sharan W.

This company deserves a zero rating. Their receptionist Diana is so rude, no humanity/humbleness in her voice what so ever. I have a broken faucet for over a week Nd they won't even tell me when the part ordered is being delivered. The worst customer service. They never answer their phone and attitude of this lady is on a whole different level. No professionalism at all. Don't waste your time with this company.

Ine B.

We have a issue with a kitchen faucet, part broken , try using it ,it sprays water, called direct connection Plumbing through our American home shield,
they find you the plumbing company, was worried when I saw the 11/2 stars
on Yelp, and indeed if we could give them 0 stars if I would, called them on Nov 8th came out after 1week (this is a kitchen faucet that we can't use) they took a look,
said they need to order a part or replace the faucet! We called SO many times ,and they just NEVER answer there phones! Well it's December 6th
and between calling American home shield and direct connection plumbing
nobody Can get a hold of Direct Plumbing connection!!! never deal with this company ,they are the WORST ever!!!

Bear L.

I tried to make an appointment for an emergency water heater leak and the lady on the phone was extremely rude and hung up on me. Completely unprofessional, I hope they hire new people to answer costumer service calls.

Ja N.

This company is horrible. They came with a diagnosed that my garbage disposal needed claimed a part and NEVER contacted me again. I e left messages, text messages and emails and they never called again. I had to hire another company to replace my garbage dispose. DO NOT HIRE THEM.

Connie H.

Worst customer service experience. They came out last week to inform me I need a new water heater and told me they would contact me again to let me know the total amount and when they can come out and replace it. It was over a week and never heard back from from them and I still had cold water. I kept calling and left several messages along with emails. I had to call another company who came out to do the job the same day. My problem is fixed and I still have yet to hear back from Direct Plumbing.