Direct Connection Plumbing

Rania H.

This plumbing company is unprofessional, irresponsible and negligent. They came to my home to fix a hot water issue with my bathtub and instead I had to pay to open up a wall, ended up with a sink faucet as a bath fixture and when they realized they didn't fix the issue, they basically said find another plumber to fix it. Another plumber came, it was an easy fix and they had to reverse the work Plumbers Inc did.
The plumber assumed my issue was a problem with the build of my home, and he wouldn't try to resolve it without me opening my tile. The end result was over a thousand dollars out of my pocket for unnecessary damage to my tile and bathtub. He completely disregarded where I suggested the valves were and didn't bother to check them before taking things apart and having me pay to open my walls. The confidence that the problem was behind the tile wall perpetuated unnecessary problems and stress. When he found out his repairs didn't fix the I water issue,
He left saying the owner would call us to check out what's going on. Three days and multiple calls later we find out that they've transferred our case to another plumbing company.
We tried to talk to the manager and then the owner about how a qualified plumber would have checked for the valves or tried the solution before recommending opening the wall and then cutting the pipes and replacing the faucet but no response. Adding insult to injury the owner won't return our calls or messages to discuss or look at the work of their employees. We've left multiple voice and email messages and no one will return our call anymore. STAY AWAY from this company!

Theresa G.

The absolute worst company ever. I have been dealing unsuccessfully with this company since February 2023. The installation of my tankless water heater took place in February. I paid for the company to obtain the permits so that I could schedule the inspection. The permit that was filed by Marco was to replace the existing water heater, with a similar water heater.When the inspector came he said
that I needed plans for the water heater because I was going from a tank to tankless . Since then I have not been able to get plans for approval. Marcos' response was ""you've got hot water and your family is not suffering "" I want what I paid for, I paid for a proper permit which I didn't get. I have contacted the California Board of contractors to report this company.

Lisa Q.

Terrible. Forced to use them from my horrible home warranty First American and they wasted my 85 dollar fee. The guy stayed less than a minute and did nothing. Ended up costing 2000 out of pocket.

Robo A.

I called my home insurance policy American Home Shield (AHS) to have them send a plumber out to fix a clogged toilet. They sent a Plumbers Inc technician to fix my clogged toilet. This plumber ran a snake down the toilet and said there was a foreign object in the toilet, and it needed to be replaced for $550 and then left my house. The plumber didn't even remove the toilet to push out the foreign object from the bottom of the toilet. It was a Friday and I guess he had better things to do than his job.

On Saturday I removed the toilet myself and turned it upside down than used a toilet snake to push out the foreign object and reinstalled the toilet. This took me 30 min. to complete the repair. Plumbers Inc did not even try to fix the toilet and lied saying the toilet needed to be replaced. This is a warning to everyone DON""T USE Plumbers Inc for any of your plumbing needs.

Paul M.

After a week, they finally came out, looked at the problem, then told us they had to go back and submit a claim to American Home Shield, which AHS then denied because of how they worded the problem. We did not receive any call back and had to call them to find this out, all while the faucet continues to leak.

Sara D.

Plumbers Inc doesn't care about the customer at all all they care about is taking your money with their high prices and they don't even have a good plumbers. Plumbers Inc is the biggest scam artist in the world. everything I tried to get fixed was not covered even my garbage disposal. How is that not covered they wanted to charge me $450. I put a toilet in that you can buy for $100. This company used to be a different name.rite away but they had so many bad reviews they had to change it never use Plumbers Inc get rid of them, American home shield

Anne J.

We had Horrible service from the start. After contacting our home warranty company we were sent Plumbers Inc. phone to schedule an appointment. It took a week for them to schedule but we had no other recourse because this is the company we were told was contracted. On the day of the appointment the plumber was supposed to arrive between 12 and 2pm. At 245pm I called the office and they said it was now 4-6pm. At 630pm I called the office and they said he was close by and should be there at 7pm. At 830pm the plumber shows up tired and grumpy. I had 2 issues, 1 my tankless water heaters control board didn't work and 2, my kitchen sinks hot/cold water dispenser at seized up. He looked at the sink first and after 15 minutes said I needed a new one and the warranty company would cover it. Its almost 9pm now as he has to go outside on the side of the house to physically look at the external tankless hot water heater in the dark. Using his phone light he looks at the exterior then asks where the control panel is located. Its in the garage on the interior side of the wall. He goes in and looks at it and can't get it on. He said it's fried. You need a new one. I asked if he had a volt meter to check to see if the main unit was sending power to the control panel. He didn't have one or a flash light. He said it seems the storm we just had 2 days ago must have damaged the hot water heater. I told him I had called this in over a week ago. Its now 930pm and he seems exhausted. I asked if he was going to take the cover off of the tankless system to check exactly what was actually not working but he said he was too tired and he can't work in the dark.

I didn't hear back from Plumbers Inc until I called my warranty company to ask when my equipment would be repaired. They said the tech reported that the kitchen hot/cold can be replaced but the outside hot/water heater was damaged by the storm and that was not covered. I argued with them that the plumber didn't even trouble shoot it. Because I own 9 other rental properties with this warranty company they said they would send another Plumber for Free but if the results came back the same I would have to pay the Co-pay.

I was good with that. The new company came out and removed the cover, read the voltages and noticed an interior wire had been corroded. He simply cut the wire, stripped the coating and attached it. The Control Panel came on and the unit was fixed!!!!!!

I still had to get the hot/cold dispenser installed. I called Plumbers Inc and told them that their guy screwed up the hot water heater diagnosis. They said they had to send the same guy to install the hot/cold. I wasn't there during the installation but what he installed was BEYOND cheap and not even close to the quality of the existing appliance. He actually installed something that you had to go under the sink and reach your arm to the back and manually switch a lever left or right to have the dispenser run hot or cold. The top part is a large plastic knob with a faucet that looks like it should be in a public schools bathroom. I called Plumbers to complain and the owner said that's the best they can do. I said this is supposed to be the same caliber as to my existing appliance. They said they were sorry and to call the warranty company to complain.

Marilyn M.

We recently had Plumbers Inc install a tankless hot water heater for us. We were extremely pleased with the job they did. When the technician assigned had car problems, the boss came out himself and installed it. Would recommend then.

Angela L.

DO NOT USE THIS company if you are with AHS Warranty company. They are thieves (see BBB reviews as well) Do not let AHS them send these guys to your home, they will try and rip you off. They will always use the word ""MODIFICATIONS"" even of none are necessary, because AHS does not cover modifications.

Plumbers, Inc. was assigned by AHS to fix my tankless hot water heater. The tech arrived (late) after rescheduling. When he arrived, he looked at my water heater and that they'd recommend replacing the entire hot water heater, which was still under warranty. After a few day AHS said they were waiting for Plumbers Inc to send me ""extra charges"" for my review and approval before any repair could be initiated. When I received the ""extra charges"" the bill was over $700.00 for ""modifications"" when I explained there wasn't any modifications necessary. They sent a supervisor out, he dismissed me and was exceptionally rude and raised his voice and said ""THIS REQUIRES MODIFICATIONS!""

I refused to approve their ridiculously high bill. Asked AHS for the cash out option after I called AHS to explain that the ""extra"" costs Plumber's Inc wanted were crazy high and totally unnecessary, AHS offered to send me a check that covered the cost of what they would have paid to the contractor.

AHS then sent me a check and I hired a licensed, insured, and fantastic five star contractor who quickly got the job done for a couple hundred bucks. ZERO modifications necessary. Saved me hundreds dollars to NOT use these Plumbers, Inc.

Avoid using these guys at ALL COST.

Norco T.

I used this company and I regret bring them to my home unprofessional they have no idea what the hell they're doing obnoxious hopefully to go out of business as soon every review I read every one of them give them one star maybe they should try a different profession.