Dipple Plumbing, Electrical, Heating & Air

T W.

I had an appointment scheduled yesterday that I set last week and they never showed up. When I called, they said there was not a record of the apt in their system so I asked them if they could come out today instead and they said yes. I asked to receive a confirmation which they said they would do but I never received it. When I set the appt, I asked about the cost. They told me there would be a $79 disbatch fee. I thought it was steep, but it's not worth calling around to get pricing over $15. I needed the plumbing in the kitchen disconnected so that I can have countertops installed. I asked what the fee is for this. They told me they couldn't give me a quote and the technician would do it on-site which is ridiculous since it is a simple kitchen sink disconnect. I received a call today from the guy telling me it will cost an ADDITIONAL $291 FOR THE DISCONNECT. THAT IS INSANE!!! My mom was there and she said it took the guy 15 minutes. I just received the invoice for $370 to disconnect a kitchen sink. I have used Brothers Plumbing and Batson Plumbing in the past and I recommend them both over this company. (I found my invoice from Batson in 2017 and they charge $99 for the 1st hr and $69/hr + materials after that)

Emily C.

Caution! Dipple made a service call at my home in response to my call that I had no heat. The service tech got my system working by correcting an electrical short that caused a perforated refrigerant line. Contrary to company policy he neglected to inform me of the cost in advance. Had I known that my bill would be $2188.00. I would have told them, no thanks. The bottom line is he spent 3.5 hours working on my system. That works out to a rate of $570 per hour plus refrigerant. When I called the service manager for an explanation he informed me that they charge a flat rate. It doesn't matter if it's 4 hours or 12 the rate is the same. I did manage to get a partial refund but I will not use Dipple again.

William T.

We sold our house and closed on it yesterday (5/30/18). Some of the items to be repaired were electrical and we had a licensed electrician come out yesterday morning to make the repairs noted by the home inspector . An electrician from Dipple Plumbing had come out on 12/1/15 to repair a fluorescent light fixture and he recommended we have a whole house surge protector installed. The home inspector found where something was wired to a 50 amp double breaker. That something was the surge protector. The wrong sized wire was connected to a 50 amp double breaker - 10 gauge and 12 gauge wire were spliced together with the 12 gauge wire connected to the surge protector. The electrician fixed it yesterday. We paid $495.00 to have a surge protector improperly installed. The 50 amp double breaker was at one time connected to an electric hot water heater that we no longer have. We will never use Dipple Plumbing for anything ever again.

David H.

Overall, I was very pleased with Dipple Plumbing. The service technicians, Adam and Nathan, were very helpful and did a good job, they were very professional. The next day I had a question about the charges, which were explained, and the issue was resolved. I'm giving them 4 stars only because there is always room for improvement.

Martha S.

They were able to set up installation for my new hvac very quickly during hot summer weather. They sent multiple trucks and men to complete the job and all were very clean, professional, and courteous. Communication, email, and warranty was all taken care of fast and professionally by the office. Will use again.

Tongia A.

Dipple recently replaced my HVAC unit. They came out and quoted the job first and when we called them back to do the replacement they came out within just a few days and my AC is back up and running. They were courteous, professional, and even sent a nice thank you card and small gift! Thank YOU Dipple!

Kelly M.

Absolutely atrocious experience. I had Dipple come out to my business to look at a hot water heater in one section of the building they quoted me to have it removed and replace it. After discussing the fact that we don't actually use hot water in that section of the building I was assured that it would be safe to simply turn the unit off. They did not charge me to have the unit turned off, however I assumed that was due to the many other times I have hired them in the past. I would have gladly paid whatever was needed to safely disconnect this unit. 7 months later, this unit started an electrical fire that could have risked the lives of my team and my business because despite the fact that the hot water was turned off, the power to the unit was not. Billy West, the manager and technician that made the error was extremely combative from the beginning to the end of the call, no apologies, no attempt to make the situation better at all. Not even an offer to discount the service to remove my torched hot water heater that will now be required because of their error. It was no longer an option to leave it because of the pungent smell of fire. Billy's only response was that I couldn't prove someone else hadn't flipped the breaker back on, which I know with certainty did not happen. However, this is really irrelevant because if he had disclosed to me that if someone simply flipped the wrong switch that unit would become active again and dangerous, I would have had it removed in the first place. This was confirmed by the company I hired to come fix the problem after the fact who immediately stated """"This should have never been turned off and left active on a breaker regardless of whether or not they flipped the breaker. That's exactly how electrical fires start"""". This is truly the worst and most dangerous customer service I have ever experienced. Billy couldn't even bring himself to offer simple niceties like """"I'm sorry to hear that happened"""". Their actions could have leveled a business that has been in Greenville for 35 years.

Nick M.

I requested a quote to replace a gas water heater. They had someone in the area, so the wait was very short. Two employees arrive, on time, and look over my setup. They're professional and knowledgeable. No issues so far. The price quote was a shock. For a standard 50 gallon gas water heater (maybe $800 retail tops), misc piping, valves, expansion tank, etc (maybe $400 tops) the quote was around $3400. Other quotes are around $1500 to $2000 for this work.

Antayu K.

Never would I use them again. They come to do annual service and find a million things wrong on a new system that they put in. Came with a +700 bill. they work on commission so of course going to find a million things wrong. Also put in an undersized unit that does not cool in the summer. They are maybe trying to do to many things. Prices are high. Will never call them again as I have to replace a brand new unit with someone else so I can be comfortable in the summer hear

Tammi

Had a slow running shower drain and a leaking faucet. Their technician was at our house approximately 2 hours. He put some chemical down the slow running drain and told us we needed new faucets for the sink. I have no problem diagnosis. Our charge was $59 for the service call (fair enough) and Level 4 service $449, Ring that bell for $508.