DiMartino Plumbing

Jay C.

I had an interesting experience with DiMartino Plumbing, mainly due to a lack of transparency and clear communication during the administrative process. While the quality of the work (install of a tankless water heater, and the removal of existing water heater) itself was sufficient, the handling of the permits and inspections took 11 months and required constant follow-up on my part. There were multiple delays, and I often felt like I wasn't getting the full story about what was happening. Additionally, I was asked to pay the remaining balance before an official inspection was completed, which raised concerns for me. It was only after I withheld the payment and pushed for clarity that they eventually followed through, which caused unnecessary stress. I had hoped for a more straightforward experience, but unfortunately, the administrative side of things felt unclear and, at times, shady. I strongly recommend that anyone considering their services ask plenty of questions upfront, get everything in writing, and log on to Palm Beach County's Permit and Inspection Tracking System ( https://www.pbcgov.org/ePZB.Admin.WebSPA/#/Container/Permits_Inspections ) to monitor the process from start to finish.

Mason L.

I needed a gas line capped in the yard. They charged over $700 to dig a 1 foot hole and place a cap on the line. Total amount of time was about 30 minutes of digging and 5 to 10 min to place the cap and fill the hole. The tech was very friendly, but it was a total money grab. I will never use them again.

Heather B.

If you work with DiMartino Plumbing you will receive top notch service! They were very professional and responsive. Problem solvers on every level. Would recommend.

Sam W.

DON'T Do BUSINESS WITH THIS COMPANY!!! Here is my story. The water heater in my apartment was old and needed to be replaced. I called DiMartino Plumbing. On the phone I asked them to provide a quote for installing a new water heater for my apartment. After getting all the necessary information from me, such as the location of my apartment, the floor level of my apartment which is on the second floor, the setup of the water heater which is under the AC unit, the water heater size which is 30 gal, and a catch pan is needed or not (I told them yes). After some negotiation, they agreed to do it for $1,200. I specifically asked them to confirm that $1,200 was the total cost for the job. They said Yes. So, I gave them the permission to do the job. When the technician arrived, he looked at the water heater and said he needed to get some piping from warehouse. I asked him if the piping was included in the total price. He answered """"Yes, the piping was included in the total price of $1,200"""". After they finish the job, they sent me an invoice for $2,235. I couldn't believe my eyes. Here are the line items on the invoice: * Required 2 technicians for the job: $390 * Material cost CPVC piping: $250 * Diagnosis on toilet flush valve: $85 * Water heater install $ 1,200 * Water heater pan: $60 * Second floor surcharge: $250 Oh, about the toilet flush valve, I knew it was bad. I asked the technician if he would do it for free. He said no. Then I told him I would fix it myself. I never asked him to diagnose the toilet. Obviously, this company is not trustworthy at all. They try to find everyway to rip people off. Don't do business with them.

Scott P.

I have used them in the past and been happy with their service and pricing.I called to have them come to replace a fill valve. The receptionist said it will be $85 non refundable if I don't do the work and go towards it if I do it. A fill valve replacement is usually 100 to 150. I also needed 3 flappers which are usually $10 each and not a charge to install from most places. The tech came out and quoted me over $400. $250 for the fill valve and charging $70 to install flappers. I don't know anyone who has ever paid and installation charge for a 30 second switch out of a flapper yet they were charging me $70. I had the tech call the manager to work with me as I was prepared to pay 200 but would have paid 250 and they discounted it a little but still an outrageous amount for the job. I would not recommend or use them again

Ken V.

Company installed a aquasana water filter system. The UV light leaked on replacement less than a year after install. Called company back and they quoted my older parents $1000 to replace the UV light. I called Aquasana and it was under warranty. Aquasana stated they should have told us that and also told us the install was done incorrectly. When I told Aquasana how they put in the system and sent them pictures they were shocked that DiMartino glued everything in place preventing it from being disconnected as the system should be to service and replace parts. I called DiMartino and told them we were disappointed that they would try to charge us for parts that were under warranty and they blew it off. Knowing the system was less than a year old they should have inquired and or told us to ask the manufacturer before quoting us for brand new parts which were under warranty. Not informing us was shady business and we certainly will not use or recommend their services.

Laura F.

I do not recommend this company!!! First, it is not the original owners, it was sold. You do not reach the office when you call, you reach a receptionist who has to call the office and get back to you. Second, we had their plumber (who was very nice) come out and replace an outdoor spigot. We were happy with the work although it may have been a little overpriced. After he finished, we asked what we can do to get hot water across the house faster and he said we could have a recirc line/pump installed. He said he doesn't do that work but to call the office and they can give us an estimate. I asked if there was a charge and he said """"not for that, you can call and they will tell you the amount"""". We called to get the estimate and Nikki said we would need to make an appointment to get somebody out here in order to give us a price and we would incur an $85 non-refundable fee if we didn't do the work that day. I explained that that was not what we were told, we were told that they could give us an estimate over the phone. It almost forces you to use them because nobody wants to throw $85 away. Other plumbers we've dealt with haven't required that (ex. North County Plumbing). It tilts the scales towards using them.

Mindy R.

Nov 2 I had dimartino come to replace a shower drain that was not draining. The technician had to go back to the office to get a tool which took an hour. I was missing work for this. He fixed rhe drain and charged $ 360. He said to call roto rooter if I had more problems. More problems! Didn't he fix it? He left, turns out the toilet was bubbling and nearly flooding when I flushed it. I begged the office staff to send someone back, they said the guy was already busy at another job and I told them I couldn't miss work the next day. They did not send someone. Had to call rotorooter to do the job right. DEmartino will not refund the money

John W.

I have been using DiMartino Plumbing since moving to the area a little over two years ago. I have used them for plumbing repairs and projects both large and small. More recently, they did a great job installing two hot water heaters in my home, including a hybrid hot water heater. They did a great job installing the hot water heaters and the hybrid installation was a work of art. I was concerned about the latter as the technology was new but they showed amazing expertise and ability in the installation. What also is great is that the team are super friendly, super neat and always willing to educate me along the way.

Logan L.

The best! They are the only plumbing company I would use for any of our needs. Anthony (the owner) is an awesome and honest man and the crews are professional and thorough. The best!