Dick Ray Master Plumber Heating and Cooling

Patricia J.

I was very impressed with Dick Ray Master Plumber Heating & Cooling. First, I spoke with Lisa who helped me set up my appointment. Since the referral/fix of my A/C was through a home warranty company, Lisa was great about getting me set up with their first available appointment which was the next day. After setting up the appointment, she even called me back to see if possibly she could help me fix the issue over the phone (unfortunately my issue was a part that needed to be replaced). The next day Cody came out and repaired my unit. He arrived on time, completed the work in a timely manner and patiently answered all my questions. I was very happy with both the customer service and actual service/repairs I received. I would highly recommend the company I will contact them in the future if I have any plumbing or HVAC issues.

Richard J.

Been using their service for years. Always prompt, courteous and efficient. Zak was the technician who diagnosed and repaired my furnace. He kept me informed and explained what was repaired. Lisa in the office was very helpful with scheduling and billing. If you are looking for HVAC or plumbing needs in the KC metro area, look no further!

Jason S.

If zero stars was an option they'd get zero. I had them out to look at an AC unit at my house. The repair guy told me I had a huge leak in my AC coil and I needed to replace the unit. He told me it was dangerous to have anyone downstairs and suggested I not light any candles due to the risk of freon combustion.

I paid these guys almost a hundred bucks for the service call but before I spent 3-5k on a new AC unit I called another company to come and give me a second opinion. Not only was there NO LEAK, the problem with the unit was a simple fan issue!

I don't know if it was just this one repair guy or if this is how Mission operates but I considered calling the BBB to lodge a formal complaint. IF you call these guys out don't assume they're telling you the truth. They nearly turned my $200 problem into a 3k payday for them.

Jill H.

I have had Dick Ray plumbing out to my house twice for two different issues. The technician, Zac, was honest and didn't try to over charge me. Both jobs were not very easy! I would call them again for any plumbing issues!

Chris H.

Called this company when my shut off value to house failed, got them the same day but was charged a ridiculous amount of $328 for 2 hours of work. Told the tech when he arrived that the pressure regulator valve had failed in past, he replaced the gatevalve, then tried to open the line and no water, then was forced to replace the pressure valve which WAS the problem from the start. $60 for new ball valve, $390 for pressure reducing valve and $328 labor. Got a Total price of $450 from another plumber yesterday for same work. Never again Dick Ray!

Katy R.

Service charge is high and we paid $400 (that was with a 10% discount) to have their tech sit on hold for an hour with Lennox tech support. Issue was a bad circuit breaker which could have been diagnosed more efficiently. I would shop around for more fair price.

Whitney K.

I had my father call Dick Ray for his AC unit. The other company would only replace it and Dick Ray fixed it! Saved my dad a lot of money! Super thankful :)

J P.

In response to your comment, Ryan, it is misleading to tell people you have lowered your service charge ($166 for first half hour) when you have not. That is my beef.

Ok, so based on this business's ""new"" minimum service charge of $79, I did try using them again. Guess what -- their ""minimum service charge"" includes NO WORK. No, actual work is another $83 per half hr. So nothing's changed, it's $160+ for the first half hour. Master plumber? More like master ripoff. I feel like a chump.

John A.

Horrible service. Utterly horrible, they came to my house and were very unprofessional. Got sewage on my walls from the rooter and stained my carpet carrying there machine down stairs. They were also very overpriced. And a month later my sewage backed up again. DONT USE THEM.

Nfinclue C.

Is majorly overpriced It shouldn't matter what business your in you shouldn't charge people 300% labor and 2-300% parts pricing. And plumber didn't even do the half the job right took shortcut that took same amount of time as if replaced the whole thing rather than caulk and hope... A plumber should know that. Talked to owner sounds like nice sincere man but wouldn't budge or compensate. .. Being they were recommended by friend I would of hoped for better but I wouldn't recommend. Watched you tube videos and got tips from home depot to do it right myself. Cost 30$ and few hrs vs 100 patch job.

Totally agree with other review wish I would have used this app before.