Diamondback

Judi D.

6/29/21
Could not ask for better service this company saw my urgency in needing my air condition replaced all within 2 business days. The 2 men that came named Kyle and Jay worked tirelessly for over 6 hrs to make sure we air this day. Thank you both for all you did.
Judi C

Kris T.

Excellent service at a great price. Gerry was knowledgeable and helpful. He answered all our questions and delivered everything as promised. Rick installed our unit and we thought he was very professional. We would easily recommend this company to our friends and neighbors.

Pamela C.

I am very happy I chose 1800 Cooling and thankful to Greg and the other installer.
My system was unusual or unique at best and a nightmare at worst. It was a personal creation of the previous owner set up decades earlier. They did an incredible job building a new system ( lego-style they called it) and getting it set up in a tight space. They also replaced my return which had also been rigged up decades earlier, making it very difficult to find and replace filters. I can now replace filters easily with standard (rather than special order) filters. The new system is cool and quiet. Thank you!

Michael V.

Very professional and fast! Fixed the problem quickly and at a fair price! The technician worked with me to get the best deal and pricing. He called his managers to help credit the services. Glad I chose them! Would recommend!

Joey 5.

After our first A/C company flaked on us, we were without air for over 3 weeks, our home warranty sent out 1800 cooling. They were here promptly and within a week (long holiday weekend and getting approval from home warranty) our A/C was fixed by Jay! Quick response and communication. Jay was here ahead of scheduled time and we were always notified when he was on the way. Would highly recommend them!

Kevin B.

We recently purchased a home with 2 21 yr old air conditioners. ( In fact we walked away from this home twice, before this issue was resolved.) Anyway I got 7 different estimates to replace said ac units & had pretty much decided on a company to handle job, I was looking on Facebook & there was an advertisement for 1-800 Cooling that grabbed my attention, so I called & made appointment for salesman to come out. Next day Jay showed up & did same thing the previous 6 companies did. When he was done he went over everything with me, and after some negotiations we had a deal. The following Monday AM, Grant & his team showed and jumped on the job. Approximately 8 hrs later we had 2 new split AC units up & running. A couple days after the installation was completed the Aero Seal people showed up & Checked entire HVAC system for leaks & sealed the system. All in all from my initial phone call too Jay, Grant & his team of installers the entire deal was handled smooth & we couldn't have asked for better experience.. We highly recommend 1-800 Cooling & their staff to handle all your cooling needs in these brutal AZ summers.

Andrew T.

I've used this company multiple times to replace two a/c units. While things have not always gone perfectly, like any good company, they follow through and see that the job is completed and the customer is satisfied. They are friendly and good at communicating about follow up appointments and when the technician will arrive. I will continue to use 1-800 Cooling with confidence that my a/c and hearing needs are being met.

Rommie F.

I purchased a new A/C unit from Gerry at Cooling for Less for our rental property in February 2016, the experience was top notch. Gerry explained all the options and helped us select the right unit at a great price. We had a unit go out at our home July 2019 so of course I called Gerry again but the company name had changed to 800 Cooling and they sent a salesman out. I purchased a new Trane dual stage 16 SEER unit for just under 10K. The installation process was very poor. The person who installed the unit did a very unprofessional job, did not install the filter tray we had specifically ordered and left screws all over my garage floor. We called them back out to fix it, which they did but it was still not great. I had a second unit go out at my house just a couple weeks ago and told them I wanted to speak to Gerry before considering buying another unit from them. After not hearing from Gerry I decided to go with another company who installed the same unit and did an excellent job. While they were here we asked if they could look at our other unit, they did and discovered the second stage was not even hooked up and they installed a controller that wasn't even compatible with the unit they sold us! Unbelievable!! The new company fixed the unit they had installed and even cleaned up the installation job for us. I again called to speak to Gerry thinking he would want to know about this but it has been a week and still no call back.

Ron H.

The technician do good work and show up on the designated time. However, this company has changed dramatically over the 8 years that I've used them. They absolutely do not return calls or emails. Just this Monday they changed the motor on one of my AC units. I was promised an email receipt. I've contacted them every day since with no communication from them and no receipt. I am disputing the credit card charge tomorrow, Friday. One shouldn't have to deal with this type of business. I'd rather pay more and get not only quality service but reasonable business practices.

Monica Y.

This company is AWESOME! Summer is definitely here and I had been shopping around for a decent price to clean the condenser coils on my rooftop unit. This is something people should get done in springtime before it gets hot. Checking for prices in Arizona summertime is not wise. In my opinion it brings out the price gouging in companies that can sense your desperation. I laughed at some quotes they were so ridiculous. Finally I called 1-800-Cooling and they quoted me a VERY reasonable price that worked with my budget and fit me into their schedule at my convenience. They sent me a reminder text the day before and forwarded me a link to track the driver's arrival time on the day of the job so I knew exactly when he would be at my house. Extra points for that! I don't like waiting and I don't like surprises. Freddie showed up right on time and got right to work. He was professional, efficient , and cleaned up all the debris left over from my A/C unit. He explained what he was doing and advised me on how to prevent future problems. I paid exactly what I was quoted and was not bs'd with ""extra"" issues. I would highly recommend these guys to anyone. Many people are so quick to complain about a business on yelp but can't find the time to commend one when a job is well done. Great job guys !!