Dial Duron Service

A W.

Dial Duron came to unclog the drainage line for our air conditioner. When tech showed up he told me the overflow sensor needed to be replaced. This seemed strange. I believe that this sensor was functioning properly and caused the unit to shut down when line clogged in order to prevent overflow in the attic. Technician changed the part and then told me that it still didn't work. He then realized that the electrical breaker for the HVAC was tripped and the unit had no power. He turned on the breaker and the new part worked. He stated that regardless of his diagnosis of the original part when the unit had no power, the part still needed to be changed out. I asked for him to leave the """"broken"""" part when he left. He did not. He said the line was cleared and left. Approximately six weeks later the line was completely blocked again. I contacted Jamie and she said she would send someone out to clear the line at no cost. A different tech came by to clear the line. After his attempt to clear the line, he told me that there was a charge for the service. I explained that Jamie had stated that there was no charge, but he was insistent that there would be a charge. After significant back and forth, I finally asked the tech to call Jamie and she confirmed that there was no charge, but I was flustered at that point. Twelve hours later the HVAC shut down because the line was still clogged and my husband could not get water to flow through the line. I contacted Jamie and explained my problem. I had paid almost 750.00 for a part I possibly didn't even need and my line was still clogged. She told me the manager would call me. I have left three messages for the manager with no return call. I have spoken with a Dial Duron sales person at their COSTCO kiosk and he texted the manager asking him to call me. I have even asked to set up an appointment for an in person meeting but have had no response. In the mean time, I had to turn to another HVAC company to clear the line. I feel extremely let down by Dial Duron for such a simple issue. We went with a larger company believing they would stand by their service. We were prepared to buy our next large HVAC units from them. Now I just feel ignored and am out 750.00 for what should have been a straightforward/simple service of clearing a drain line. :(

Jose C.

I would not recommend this company to anyone that is expecting timely, professionally service. I have never been treated so unprofessionally by an office staff in my life. I won't go into all the specifics but just k ow you've been warned and you will not be happy

Tracy F.

Way too expensive. I had a main line break and water running down the street. It was after 5 pm on a Saturday. I felt I had no choice. I appreciate Dial having emergency service and coming out promptly. The plumber was very competent and I have no problem with his service--well almost no problem. He was able to turn the water off at the valve and gave me the cost before he started digging. I was surprised it was so high $1450--but didn't know what would be entailed. In my prior house, I had a main water line fail in a very old house. Over 10 years ago, that was $800. They had to replace the whole line under the back house. This time, the house is only 10 years old and it turned out to be a pipe connection only--someone had used flexible pipe and the digging was isolated to my plantbed beside the garage. My almost no problem is because even though it was not as big a deal as I had worried it would be--he had old glue that wasn't holding and couldn't water vac the water out so that it could dry. He had to leave me without water for the night and return the next day. When I think that I basically paid $700/hr, hardly anything for materials and was still without water for my morning shower--I feel robbed and will not be using Dial again.

Joseph N.

Jacob Warrix and Robert Ryder of Dial Duron came out on June 21, 2023, to service my AC. Jacob informed me that my AC was leaking and would be expensive to repair. He said it was not under warranty. Robert said he would send me estimates for AC. Robert did send me 4 estimates ranging from 11,000 to 21,000. I got a few more estimates. All 10 thousand plus. Mike from Paradise Air came 6/28/2023 for an estimate and asked if it's under warranty, I said Dial who installed it said no and told me I needed a new AC. Mike went out of his way and called Trane. Trane informed Mike my AC that Dial Duron installed is under warranty for parts till 2026. I believe Robert and Jacob saw a senior citizen and tried to take advantage of me. This AC was INSTALLED by Dial. I signed the proposal 4-21-2016. I am shocked and what would have happened if I accepted Dial's or the other proposals. I would be out 10,000 plus instead of what the labor and coolant will cost. I am not pleased. After Paradise left, I went through my folders and found the dial proposal. If not a crime bad business practice. I did e mail Robert """"Why would you try to sell me a 10,000 plus AC and Jacob tell me my AC was not under warranty when it was?"""" He did call me back and said he did not try push a new AC and Jacob is on vacation. However, they both were there at the same time. Jacob said Robert was there to observe. Robert just happens to be their salesperson. Robert did call me back and left a voice mail saying he understands my frustration, he looked up my file and my AC is covered for parts for 10 years no labor. He insinuated that Jacob was only talking about the labor was expensive. Never did Jacob or Peter offer me the labor charge, however Peter offered me estimates. Today Paradise Air and Heat of Merritt Island for under $1,700.00 repaired my AC, lot less than having to find $10,500.00 plus. I was stressed for a week.

C. D.

My """"response"""" to this company..... The technician showed up not ready to work, all he did the whole time was walk around with an electronic pad and did not even get his hands dirty trying to see what the problem was. I explained to him that his same company had serviced this one drain from the washing machine in the garage, and because I had built the house and knew where the line went that what he needed to do was run a snake through the vent in the roof which is easily accesible as it is a one story bldg with a low pitch. I was very friendly to him as I explained everything. He then proceeded to punch information on his pad and informed me without even trying anything that the bill would be $672. which is atrocious and outrageous as I had previously paid for this same service before from this company for $158. I asked why the heck for such a price increase of close to over 300% since last time? And his answer was that basically the company was under new ownership and they needed to make money. I told him that I would get someone else to do the job at a more realistic price and that I was not going to be scammed, that I would not be hiring him and to just leave. He said I owed him $49 which I would have paid if he at least had tried to realistically see what was wrong as I know his electronic tablet did not have the capability of a drain x-ray scanner. All he did was look at the water not going down in the sink before he quoted this ridiculous price. I told him no but hell no! I called a neighbor and he said that he had just had the same thing happen to him and that the normally higher priced Root Rooter people had cleaned his line for $230. which is easier to digest. This technician claimed about me being aggressive and telling him that I no longer wanted his services and to leave the premises come from some one that apparently has no idea what real aggression is. But this is the snowflake world we are living in. I willing to guess that his perception was that a 70 year old person would be easy to take advantage of and he did not consider that he might be dealing with a trained fluid systems engineer with a sound and intact mind that was not ripe to be scammed. If your company was even serious about performing the simple task of running a snake through a easily accessed vent at a fair price and I witnessed the technician putting some effort in diagnosing the problem I would have paid your fee but the """"kid"""" you sent was in my opinion worthless and did not command your $49. fee for his non-performance. I have already hired a more 'competitive' company to do the work you could have done without all the ridiculous bogus salesmanship. I can see an abusive scam when I see one. Apparently this used to be a small local company was gobled up by a larger corporate consortium sometime during the recent past.

Jeff L.

Needed a simple cartridge filter change in guest bathroom shower. The part is less than $40. They charged $512 and it took 15 minutes. The two service guys were nice and polite. But this company price gouges. Stay clear unless you like paying a plumber an effective rate of $2,048 per hour for a simple job. Very sad business practice and not one that will encourage repeat business.

Dianne N.

DO NOT and I repeat DO NOT give Dial Duran your business! Their customer service is TERRIBLE! I had an ac/furnace unit installed in August 2022. During the recent cold snap my furnace ran NON STOP. Of course it was during Christmas weekend. I call 12/26 and was told a technician would was available and would be by THAT day after calling first. Didn't happen. So it called 12/27.Lots of apologies and someone would be by 12/29. No surprise.... no call no show. So at 4pm I called AGAIN. That person was sorry also and told me they would get the manager involved. HA! Today is Friday 12/30. I called about noon. Spoke to the RUDEST person who ARGUED with me. Now I have an appointment for January 4. Not holding my breath. Can you tell I'm FRUSTRATED? PLEASE HEED MY ADVICE AND DO NOT GIVE DIAL DURAN YOUR BUSINESS. I had to give a star rating but I would rather give them ZERO. Pitiful. Not sure I even want them in my house.

Teresa S.

Called around 3pm on Saturday. Was told """"Grant"""" would be calling between 3:30 and 6pm. Nothing from """"Grant"""" the tech. Called a little after 6. Was told he would be callng within the hour, He had just finished his last job and I was next on the list. Nope. No call from """"Grant"""" the technician. After multiple phone calls and call center supposedly sending messages and such to Managers that did not Respond either, """"Grant"""" never called or showed. They wasted my entire Saturday....then wanted to set up an appointment for Sunday. You didn't make your Saturday appointment, I wasted 7 hours waiting for your company to respond. Prevented me from calling another company because i had an appt between 3:30-6:00. No one called and Mo one showed. Management did not respond ever. Their call center is 24/7 but not their technicians. HORRIBLE! I had to give a star to write the review but ZERO STARS is what I would give them. I would not use or buy anything from them because they cannot seemingly back any of their business. No one which incudes management is Responsive. Therefore, the business is just about Money and not you.

Kristen C.

Had my semi annual inspection and service on 6/17 The tech was not very personable. Tonight 6/30 noticed the inside handler is leaking. Called, call center wanted to send a tech tonight. Tech called didn't want to come. Husband said not an emergency, but call center said no available appointments tomorrow. Tech that called said that wasn't true and he would put it in the system and we'd be contacted tomorrow 7/1. Not as impressed with this company since it consolidated.

Christine B.

We purchased a system in 2019 from Duron Smith. We also purchased a 12 year 'bumper to bumper warranty'. We faithfully had our annual maintenance checkups. The last one performed April 2022. Unbeknownst to us - the technician in April released some freon and did not replace it. Last week we noticed the thermostat temp was well above the temp we had it set to. I called for service last week. It was immediately clear that this company is no longer the company we did business with in 2019. They could not send anyone until today (June 20). The technician was great (Felix). The problem is when we were asked to pay $49 for the 'service call'. Again, we have a warranty. The very rude person that called me demanding the $49 said they added that fee January 1, 2022. No notice to customers? No - they 'didn't have the time for that in this world right now'?! Whatever that means. Then she said that nowhere in our warranty agreement did it say they couldn't charge me a trip charge. So they can change the rules from when I signed the contract? I reminded her that our issue was caused by the service in April 2022 - her response - I should have called within 30 days. (even though the problem didn't show itself until last week). Duron Smith was a responsive courteous company - Dial Duron doesn't care about customer service. Again, the technician was great. This review is not a reflection of his service.