Dial Duron Service

Cery P.

BEWARE - BEWARE - BEWARE They do not stand behind thousands of dollars worth of equipment they installed and is under warranty!!

Lynn N.

They'll confirm and then cancel you! That's a nightmare if you need something done! plan to get someone else

Kathie D.

I am giving a ZERO, when I called to get an estimate on a new A/C unit, I was told they could come out on a Saturday, time 8 am to 10am. I rearranged my schedule/ missed out on family activities. NO Show! No phone call/ text/ email. The lady who talked to me said they could come out on a Saturday . The Silver lining is ; I now know who I'm gett my new a/c unit from And it's not Dial Duron. I guess you have enough business, you don't need mine.

Kristy H.

Dial plumbing is very responsive and our tech was very nice, however they came to our house due to a hater heater issue knowing they needed to have a remote to work on the issue. They showed up without the remote, which put us back a day. They came back to diagnos the issue after we got the remote and had us order a chip, which did not end up even being the issue. $180 and a week later, we ended up buying a new water heater through them on top of the money we'd already paid to have them fix our old unit. After they left and we had a chance to use our showers, one has half the pressure it did before and Dial will not come back out to fix it without a service charge. We are not happy customers. For $2025, it seems we should have good water pressure and temperate.

Katie K.

I liked this company for AC work before it changed hands. Before they seemed honest and Cost effective so I went with them for yearly maintenance. The first visit I was given an estimate for an entire new system for thousands of dollars and my current AC was working. My second maintenance was $300 for refrigerant and a capacitor. I didn't see the old part and had told the tech my AC was working fine. I don't like to write negative reviews but I just feel it's all about the money with them.

Chuck B.

Tech arrived first and started his preventative maintenance work. Then an unmasked Salesman who was there to give a price for a water heater barged into house. Tried to get new AC too. I asked the salesman to leave but he hung out in his truck until the tech was done. When tech left, no AC although it was working perfectly before his preventative maintenance call. Company could not locate my records although I have been a customer for ten years. The tech left the outside breaker box open with the breaker open as well. I closed it up and it started up. Would I use Duron-Smith again? Never!

Justin M.

I should have read all the REAL reviews online first before calling them - it's mostly all 1 star reviews and for good reason too. Problem: Toilet leaking at the base and backing up into the tub They charged me $728 to snake the line; claimed the tub was now usable. They had to come back the next day because they said they did not have materials on the truck to repair the toilet leak - evidently it needed a new flange. They came back the next day and charged me $994 to replace the flange. The problem was not resolved; the toilet continued to leak and back up into the tub. I called Dial Duron to inform them the problem was not solved and he had the audacity to offer to come back with a camera and """"only charge me 50% of the service fee"""". At this point, I have zero trust in their ability as plumbers and their credibility is completely shot with me. I contacted a local licensed plumber who came out the next day and within 30 minutes, he pulled up a wad of baby wipes -- the reason for the stoppage. His charged me $250. When I told them what Dial Duron charged me, he was shocked. Most licensed plumbers will charge around $300 +/- for snaking the line and replacing the flange. I don't know what the Dial Duron plumbers were doing, but their claim of resolving the issue was 100% false -- yet they charged me $1722 in total! After several calls with Peter Scelia (Manager), he reluctantly offered to refund me my money. After 7 days, I did receive a full refund for their dishonest scam. Buyer beware!!!

Bee N.

Had them comeout to snake my house and unclog my slow drains. 2 hrs and $256.00 later, he claims to have the obstruction cleared. Woke up to back flow with human waste in my bath tub and bathroom floor. But he cleared the obstruction right? Called the company to have them make it right only to be told he cleared it and there are no guarantees. Have been waiting since 0930 for the manager to call me. This is not the first time we have used Dial, but I guarantee this is the last.

Andrea R.

Dial Plumbing for Gas leak repair We had a small gas leak and gas company recommended Dial Plumbing for the repair. I didn't even know that Dial Plumbing and Air did that. I called and two gentlemen came out the next day. John and Bobby were the perfect gentlemen and knew exactly what needed to be done. I really appreciate the expertise and knowledge that these men had. I highly recommend Dial Plumbing for Plumbing, Air and they need to put on their logo, GAS too! Thank you gentlemen, you made feel safe. PS. The ladies who answered the phones and dispatched them was so kind. Thank you, Dial! You all have a great team.

Richard H.

I would not recommend this company to anyone that is expecting timely, professionally service. I have never been treated so unprofessionally by an office staff in my life. I won't go into all the specifics but just k ow you've been warned and you will not be happy