Dial Duron Service

Frederic H.

Tech arrived first and started his preventative maintenance work. Then an unmasked Salesman who was there to give a price for a water heater barged into house. Tried to get new AC too. I asked the salesman to leave but he hung out in his truck until the tech was done. When tech left, no AC although it was working perfectly before his preventative maintenance call. Company could not locate my records although I have been a customer for ten years. The tech left the outside breaker box open with the breaker open as well. I closed it up and it started up. Would I use Duron-Smith again? Never!

Amy R.

Absolutely appalling These people badly installed $17500 worth of faulty equipment in 2016 and we've spent thousands to keep it working. Including new coils in one unit, new capacitor in one unit, new compressor on both units. Now there is a leak in the copper piping they installed! They refuse to stand by their work They do not care about customer satisfaction. They are always more expensive than any other quote. Run! Do not hire them.

K M.

BEWARE - BEWARE - BEWARE They do not stand behind thousands of dollars worth of equipment they installed and is under warranty!!

Richard V.

Had a problem with my tankless water heater. Called them in the morning and had a repairman out here after lunch. Checked the whole system and resolved our problem. First time I used them, and it will not be the last. The repairman was Byran, nice guy, was a great guy and explained everything to me so it could understood.

Jeff A.

Use this company at your own risk. I paid $1200 to have a tub installed and shower hooked up. The plumbing work on the shower was fine but the tub installation was terrible. If you look at the pictures it's pretty clear that the tub they provided was damaged and appears to have been used. Also for some reason they didn't use stainless screws to secure the tub. If you want sub par work these are your guys. Like other reviews this company is terrible

Michelle D.

We have a gas water heater problem. All they did was charge me $80 and check nothing but said they would send me a bid to repair. Not at all happy with this company. Other companies would have said they would take $80 off the final bid, but not these people. They didn't even get any tools out to diagnose. Will never use them again.

Orlando F.

I have now used Dial for both natural gas issues and regular plumbing. I found out that my master shower pan was leaking into the garage below. I was given the name of another plumber to use for this by a friend. The plumber came out and gave me an estimate that almost stopped my heart. Then, I remembered Dial, the company that had taken care of the natural gas issue. So, out comes Chris, who takes a look, and tells me Dial can do the work, no problem. And, his price was more than fair. And, what was even more interesting, he was interested in what I thought. Imagine, a plumber who discusses an issue. Everything is done and I am extremely happy with the results. Dial is the only plumbing company I am going to invite into my home.

Jennifer K.

Dial plumbing is very responsive and our tech was very nice, however they came to our house due to a hater heater issue knowing they needed to have a remote to work on the issue. They showed up without the remote, which put us back a day. They came back to diagnos the issue after we got the remote and had us order a chip, which did not end up even being the issue. $180 and a week later, we ended up buying a new water heater through them on top of the money we'd already paid to have them fix our old unit. After they left and we had a chance to use our showers, one has half the pressure it did before and Dial will not come back out to fix it without a service charge. We are not happy customers. For $2025, it seems we should have good water pressure and temperate.

Robert B.

Have used this company for the thirty years I have owned my house and they have never let me down. I know that ownership has changed but I'm still treated as a valued customer each time I need their services. Just had them repair two items in the home and again they have exceeded my expectations. Thank you Dial!

Donna F.

Had them comeout to snake my house and unclog my slow drains. 2 hrs and $256.00 later, he claims to have the obstruction cleared. Woke up to back flow with human waste in my bath tub and bathroom floor. But he cleared the obstruction right? Called the company to have them make it right only to be told he cleared it and there are no guarantees. Have been waiting since 0930 for the manager to call me. This is not the first time we have used Dial, but I guarantee this is the last.