Dial Duron Service

Kris C.

When our gas company found a leak in the gas line to our hot tub they capped the line and told us to hire a plumber that specializes in gas plumbing. The gas company gave us a list of three different plumbing companies that they recommended. I selected Dial Plumbing from the list because it was the closest to our home and their online reviews were positive. Dial's technician, Steve H. was superb. He replaced the completely corroded pipe and added a shut-off valve to the line in case there was ever a future problem (this would avoid the need to cap the line if any future leak or problem occurred). The technician was a complete professional, he diagnosed the problem, explained what was going wrong, offered and explained the solutions to fix the problem, implemented the solution, thoroughly tested the repair, and then cleaned the site where he dug out the corroded line. He also helped me check that the Spa/Hot Tub was working after several months of sitting idle when the line was capped. The cost was fair and reasonable. If I ever am in need of a gas plumbing repair I will definitely go back to Dial Plumbing and Air Conditioning.

Drew G.

The technician promptly and courteously repaired every plumbing problem in my house in the space of an hour! Amazing! Highly competent and professional!

Tom B.

Jacob Warrix and Robert Ryder of Dial Duron came out on June 21, 2023, to service my AC. Jacob informed me that my AC was leaking and would be expensive to repair. He said it was not under warranty. Robert said he would send me estimates for AC. Robert did send me 4 estimates ranging from 11,000 to 21,000. I got a few more estimates. All 10 thousand plus. Mike from Paradise Air came 6/28/2023 for an estimate and asked if it's under warranty, I said Dial who installed it said no and told me I needed a new AC. Mike went out of his way and called Trane. Trane informed Mike my AC that Dial Duron installed is under warranty for parts till 2026. I believe Robert and Jacob saw a senior citizen and tried to take advantage of me. This AC was INSTALLED by Dial. I signed the proposal 4-21-2016. I am shocked and what would have happened if I accepted Dial's or the other proposals. I would be out 10,000 plus instead of what the labor and coolant will cost. I am not pleased. After Paradise left, I went through my folders and found the dial proposal. If not a crime bad business practice. I did e mail Robert """"Why would you try to sell me a 10,000 plus AC and Jacob tell me my AC was not under warranty when it was?"""" He did call me back and said he did not try push a new AC and Jacob is on vacation. However, they both were there at the same time. Jacob said Robert was there to observe. Robert just happens to be their salesperson. Robert did call me back and left a voice mail saying he understands my frustration, he looked up my file and my AC is covered for parts for 10 years no labor. He insinuated that Jacob was only talking about the labor was expensive. Never did Jacob or Peter offer me the labor charge, however Peter offered me estimates. Today Paradise Air and Heat of Merritt Island for under $1,700.00 repaired my AC, lot less than having to find $10,500.00 plus. I was stressed for a week.

Steve D.

We've used Dial plumbing to remodel several bathrooms . Unfortunately we have had nothing but problems resulting in paying more than once to have issues resolved. It shouldn't cost 2,900.00 to sub in a simple shower and sink faucet . They do not seem to have skilled employees and can only manage basic plumbing tasks.

Joseph T.

Tech arrived first and started his preventative maintenance work. Then an unmasked Salesman who was there to give a price for a water heater barged into house. Tried to get new AC too. I asked the salesman to leave but he hung out in his truck until the tech was done. When tech left, no AC although it was working perfectly before his preventative maintenance call. Company could not locate my records although I have been a customer for ten years. The tech left the outside breaker box open with the breaker open as well. I closed it up and it started up. Would I use Duron-Smith again? Never!

Judy F.

It was a holiday weekend and all the A/C companies in my area we're not working. I called Dial and they were there within the hour and fixed the problem. I highly recommend this company.

Tyrone F.

I would not recommend this company to anyone that is expecting timely, professionally service. I have never been treated so unprofessionally by an office staff in my life. I won't go into all the specifics but just k ow you've been warned and you will not be happy

Randy C.

My """"response"""" to this company..... The technician showed up not ready to work, all he did the whole time was walk around with an electronic pad and did not even get his hands dirty trying to see what the problem was. I explained to him that his same company had serviced this one drain from the washing machine in the garage, and because I had built the house and knew where the line went that what he needed to do was run a snake through the vent in the roof which is easily accesible as it is a one story bldg with a low pitch. I was very friendly to him as I explained everything. He then proceeded to punch information on his pad and informed me without even trying anything that the bill would be $672. which is atrocious and outrageous as I had previously paid for this same service before from this company for $158. I asked why the heck for such a price increase of close to over 300% since last time? And his answer was that basically the company was under new ownership and they needed to make money. I told him that I would get someone else to do the job at a more realistic price and that I was not going to be scammed, that I would not be hiring him and to just leave. He said I owed him $49 which I would have paid if he at least had tried to realistically see what was wrong as I know his electronic tablet did not have the capability of a drain x-ray scanner. All he did was look at the water not going down in the sink before he quoted this ridiculous price. I told him no but hell no! I called a neighbor and he said that he had just had the same thing happen to him and that the normally higher priced Root Rooter people had cleaned his line for $230. which is easier to digest. This technician claimed about me being aggressive and telling him that I no longer wanted his services and to leave the premises come from some one that apparently has no idea what real aggression is. But this is the snowflake world we are living in. I willing to guess that his perception was that a 70 year old person would be easy to take advantage of and he did not consider that he might be dealing with a trained fluid systems engineer with a sound and intact mind that was not ripe to be scammed. If your company was even serious about performing the simple task of running a snake through a easily accessed vent at a fair price and I witnessed the technician putting some effort in diagnosing the problem I would have paid your fee but the """"kid"""" you sent was in my opinion worthless and did not command your $49. fee for his non-performance. I have already hired a more 'competitive' company to do the work you could have done without all the ridiculous bogus salesmanship. I can see an abusive scam when I see one. Apparently this used to be a small local company was gobled up by a larger corporate consortium sometime during the recent past.

Tiffany L.

Fast reasonable prices. Great service. The technicians that came to do the work were very knowledgeable and friendly. I'd use them again for sure.

Cynthia M.

Had them comeout to snake my house and unclog my slow drains. 2 hrs and $256.00 later, he claims to have the obstruction cleared. Woke up to back flow with human waste in my bath tub and bathroom floor. But he cleared the obstruction right? Called the company to have them make it right only to be told he cleared it and there are no guarantees. Have been waiting since 0930 for the manager to call me. This is not the first time we have used Dial, but I guarantee this is the last.