Dial Duron Service

Rick C.

Fast reasonable prices. Great service. The technicians that came to do the work were very knowledgeable and friendly. I'd use them again for sure.

Alex P.

(Short version - A $50 broken thermostat misdiagnosed as an overpriced $875 circuit board) We reached out to Duron Smith on Memorial Day (Monday) and were pleased to find out that they would make a service call on a holiday without any additional holiday fee. We were notified that there would be the standard $99 service call fee that would be applied to the cost of repairs once a repair plan was agreed upon. The technician called to let us know that he was 15 min-1 hr away. Their technician showed up about an hour later than expected. After his inspection the tech notified us that our circuit board was fried, he was not going to be able to bypass the issue, they would have to order the part and unfortunately, he was going to have to leave us without cool air but someone would be in touch when they knew more about the part. We paid the $99 service fee. The next afternoon (Tuesday) I received a call letting us know that they were able to locate the part and it was going to cost $875 to replace the circuit board BUT the service fee would be applied to that resulting in a remaining balance of about $780. This seemed extremely high for circuit board replacement. I asked the representative what the parts and labor breakdowns were and she stated that they don't charge that way and that they charge a set price for this type of repair. I notified her that we were not going to proceed. After getting off the phone with her, I contacted another company based on a recommendation. I told them of our situation. The new company told us that if the problem was correctly diagnosed as the circuit board, then it would be $300 total for the repair (service fee, parts, and labor), taking only about an hour to replace and that if they did not stock the part they could bypass the issue and get us cooling. They sent a tech out the same day. The tech for the new company came out, tested our circuit board, and confirmed that NOTHING was wrong with the circuit board. He tested a few more wires and came to the conclusion that the thermostat wasn't supplying power to the condensing unit and we just needed to replace the thermostat. A Home Depot trip and $50 later our AC unit was back up and running perfectly.

Frederic H.

Tech arrived first and started his preventative maintenance work. Then an unmasked Salesman who was there to give a price for a water heater barged into house. Tried to get new AC too. I asked the salesman to leave but he hung out in his truck until the tech was done. When tech left, no AC although it was working perfectly before his preventative maintenance call. Company could not locate my records although I have been a customer for ten years. The tech left the outside breaker box open with the breaker open as well. I closed it up and it started up. Would I use Duron-Smith again? Never!

Amy R.

Absolutely appalling These people badly installed $17500 worth of faulty equipment in 2016 and we've spent thousands to keep it working. Including new coils in one unit, new capacitor in one unit, new compressor on both units. Now there is a leak in the copper piping they installed! They refuse to stand by their work They do not care about customer satisfaction. They are always more expensive than any other quote. Run! Do not hire them.

K M.

BEWARE - BEWARE - BEWARE They do not stand behind thousands of dollars worth of equipment they installed and is under warranty!!

Richard V.

Had a problem with my tankless water heater. Called them in the morning and had a repairman out here after lunch. Checked the whole system and resolved our problem. First time I used them, and it will not be the last. The repairman was Byran, nice guy, was a great guy and explained everything to me so it could understood.

Jeff A.

Use this company at your own risk. I paid $1200 to have a tub installed and shower hooked up. The plumbing work on the shower was fine but the tub installation was terrible. If you look at the pictures it's pretty clear that the tub they provided was damaged and appears to have been used. Also for some reason they didn't use stainless screws to secure the tub. If you want sub par work these are your guys. Like other reviews this company is terrible

Michelle D.

We have a gas water heater problem. All they did was charge me $80 and check nothing but said they would send me a bid to repair. Not at all happy with this company. Other companies would have said they would take $80 off the final bid, but not these people. They didn't even get any tools out to diagnose. Will never use them again.

Orlando F.

I have now used Dial for both natural gas issues and regular plumbing. I found out that my master shower pan was leaking into the garage below. I was given the name of another plumber to use for this by a friend. The plumber came out and gave me an estimate that almost stopped my heart. Then, I remembered Dial, the company that had taken care of the natural gas issue. So, out comes Chris, who takes a look, and tells me Dial can do the work, no problem. And, his price was more than fair. And, what was even more interesting, he was interested in what I thought. Imagine, a plumber who discusses an issue. Everything is done and I am extremely happy with the results. Dial is the only plumbing company I am going to invite into my home.

Jennifer K.

Dial plumbing is very responsive and our tech was very nice, however they came to our house due to a hater heater issue knowing they needed to have a remote to work on the issue. They showed up without the remote, which put us back a day. They came back to diagnos the issue after we got the remote and had us order a chip, which did not end up even being the issue. $180 and a week later, we ended up buying a new water heater through them on top of the money we'd already paid to have them fix our old unit. After they left and we had a chance to use our showers, one has half the pressure it did before and Dial will not come back out to fix it without a service charge. We are not happy customers. For $2025, it seems we should have good water pressure and temperate.