Diablo Plumbing Service & Repair

maria l.

I was recently referred to Diablo Plumbing by my Property Manager/Homeowner Liaison for a leak in my attic space. They were recommended because they had previously been contracted to do work for the complex and were found to be reliable. I called Diablo Plumbing and arranged for someone to come out and do an assessment of the leak on 09/29/21. On this day the representative of Diablo Plumbing placed a temporary clamp on the leak and recommended that we have 30 feet of pipe replaced to remedy the problem. I asked the representative if he could give me a quote for the work that was to be performed on a later date. The representative told me that he couldn't give me an exact quote, but that I would be charged for one plumber and one plumber's helper, plus the cost of materials. I paid for the work that was completed on 9/29/21, (the clamp and the assessment). I was also told that Diablo Plumbing would be contacting me with a quote later in the day for the repairs to be made. While waiting for the quote I decided to go ahead and schedule the repairs, a date was set for 10/04/21. Unfortunately, just a few hours later, the temporary clamp seemed to make the leak worse and water started dripping from the ceiling. I turned off my water at the main and immediately called Diablo Plumbing. I was told that Diablo Plumbing was still unable to to give me a quote but that they would have a quote for me by the end of the day. I ended up going back and forth with them on the phone until 5pm ( I made a total of 11 calls to them) when they said they could no longer help me because they were closing and that I would have to call back in the morning to schedule the repairs and get my quote. I called them back first thing on the morning of 09/30/21 and was told that they did not have a quote for me but that they could have someone come out that morning and do the repairs. Against my better judgement, I agreed to have Diablo Plumbing send out someone to perform the repairs, without first getting the quote. I did this because of the original recommendation that I had received, and because I was told they were dependable and reliable. Part way through the repairs I heard a commotion in the attic space where the repairs were taking place and saw that a hole had been made through the drywall in my ceiling. The representatives of Diablo Plumbing immediately came back down from the attic space to assess the damage that they had caused. I asked what had happened and they claimed that there was a faulty/loose beam in my attic that had bent down creating the hole while they were working. I let it go while they returned to work. When the work was completed I asked how they would go about fixing the hole they created. The representatives told me that they were not at fault since the building construction was faulty and that they would not be repairing the hole. I was frustrated with their response and lack of responsibility for the damage they had caused but there was nothing I could do at the time. I then requested an itemized bill so I could pay for the work that had been performed. When the bill was presented to me I saw that I was charged for the previous work (that had already been paid for), TWO plumbers, five hours of labor, and materials. I pointed out to the representative that I had already paid for the previous day's work. He apologized and removed the charge. Then I saw that I had been charged for TWO plumbers, not a plumber and a helper. His response was that they always charge the full plumber's fee for each worker. I then pointed out that he had charged me for 5 hours of labor when they hadn't even been at the property for 5 hours and that they had each taken a 45 minute lunch. He replied that was his mistake and he took off 30 minutes of labor, bringing it down to 4.5 hours of labor. I was very frustrated at this point, as they only worked 3.75 hours as I had the security cameras running that day so I could keep track of what I owed. I begrudgingly ended up paying $2,368 for all the repairs total, even though I felt the total did not accurately reflect the work that was done. Soon after I had an exterminator come out to examine the attic since the leak had attracted the attention of rodents. While the exterminator was here I asked that he walk the joists in the attic to see if any of them were loose and needed repair. I was told that all the joists were very secure and that none of them moved at all under pressure. Some photos were taken and we were able to determine that there isn't even a joist directly above the hole that Diablo Plumbing created. Their story was fabricated so they could skirt responsibility for the damage they had done. I then sent Diablo Plumbing a message letting them know of the situation and that I would like them to contact me back and repair the damage. Diablo Plumbing has yet to respond.

Jessie S.

Where to begin. I own a condo that had an emergency leak. Unfortunately, my HOA called Diablo Plumbing. Fast forward to a $1,600+ plumbing bill for a wax ring and angle stop replacement. On top of the ridiculous $248/hour charges, they sent me a bill that stated it took them 4 hours AND another bill that stated it took them 6 hours...a bit confusing and quite honestly a bit unethical. Guess which invoice they claimed was the ""correct invoice"" - you guessed it, the 6 hours of work invoice. Yes, you heard that right. SIX hours for a wax ring and angle stop. I could go on for hours about the unprofessional customer service I received from Stacy who taught my 2 year old a new swear word and the hole in my pocket that should have cost me 1/4 of the price but I won't waste anyone's time. If you like your hard earned money, go elsewhere because they will overcharge and undermine you any chance they get. See attached image for invoice details. Enjoy your $1,600 DP, I hope I save at least 1 person from losing a ridiculous amount of money from your ""business"".

Jacqueline F.

They have been hired to do work in our property and they have done a decent job. I appreciate having them to work with. They do what we'd like them to do. Come out, give a quote, do the work, and not have to contact them time and time again about the issue.

In the past, we've had people come and hack things together, or say they can do something and hire a day laborer who can do some work, but it's not their specialty. Which meant the work needed to be done again. These guys are champs at what they do and very professional. Again, you get what you pay for and with them, that is definitely the case.

Jill H.

I called Diablo Plumbing during COVID19 Shelter in Place with an emergency, after calling 6 other plumbers, who said they could come the following day. John B. From Diablo Plumbing came out within 1 1/2 hours, and was knowledgeable, kind, professional, and attended to my problem. He confirmed it was an emergency, and after he got the leak to stop, and corrected why it was happening in the first place, I contacted my insurance to help with the drying out process. Thank you Diablo Plumbing, for sending someone at their earliest convenience.

Krystal T.

I was referred to Diablo Plumbing by a neighbor when my tank less water heater went out last week. Upon calling the office, I was pleasantly surprised by their professionalism and how quickly they were able to get someone out. Their rates were reasonable and worth every cent! The tech was punctual, knowledgeable and efficient. I will never use any other company for my plumbing needs from this point forward. Thank you Diablo Plumbing!

Mikela C.

The service team was very professional. I will recommend them to my neighbors 10/10. Very efficient and detailed with their work. They are also offering a $25 discount for new customers!

Matthew D.

I called and spoke to Rob at 10am, he said he would be out between 1-2pm, he called at 2:30 and said he be at least another 30 minutes late.. I told him not to bother. You had your chance.. I'll find someone who wants my business.

Bob D.

Rick L. came out to our place last Friday, he was FANTASTIC!!! We had a repair needed for our toilet and it was more complicated than it appeared.

Rick solved the issue and was great to talk to. Super knowledgable and friendly. I would highly recommend Rick at Diablo plumbing without hesitation.

Coaco S.

The plumber John is very knowledgeable and prompt. John was only supposed to come out and do an inspection. When he came out he ended up doing the whole job. Job well done. Also he was very kind and friendly and trust worthy. I was able to go to work and leave him in my home alone. It was all good.

Susanne D.

I am a property manager in charge of 8 large communities in the Bay Area and I prefer to use Diablo Plumbing on all of my plumbing issues. They are my first choice for slab leaks, storm drains, main line breaks, and sewer lines. I highly recommend them. Great pricing and amazing service.