DH Stevens

Joseph J.

We had a pipe burst in our kitchen sink at 8:30/9pm one evening. I called this service around 10pm and was told I would receive a call back from the dispatcher with information about when the on-call technician would arrive. They never called back, which is worse than calling and saying no one would be arriving that night.

Samir G.

Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them. Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and ""he does not know when he will be"", then he hangs up on me and when I call back he says he doesn't have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting...

Nate R.

An outstanding, helpful company!

We returned from Christmas/New Years travel to a frozen water main in the middle of a long period of cold weather. We called Stevens' emergency line and a technician called us back within 30 minutes. He talked us through finding the water main and using a space heater to heat the pipe. When that wasn't working after 3+ hours, we called him back, and he told us to keep the heat on for a few more hours. That did the trick, and water service resumed without us spending a dime.

Stevens' technicians are extremely knowledgeable and helpful, and the cost of service is very fair. We will continue to rely on them for any plumbing issues in the years to come.

Stephen M.

Prompt service and very knowledgeable. Juan came out. Only charged me a travel fee when he could not find any problems. Gentleman who answered the phone was also as polite and helpful as he could he could be. I have other properties and would not hesitate to use them again.

Ray C.

Alex, with Stevens Plumbing was AWESOME to be around. He knows his skill. Made better suggestions. And, with a great customer service attitude.

My kitchen water needs are controllable from the building water supply. And, just because he was so proactive, he solved my ""broken"" dishwasher, by unclogging the dishwasher drain output into the garbage disposal!

Gave me a $25.00 Coupon. And, left me with four $25.00 coupons for my neighbors, too!

Amanda K.

Had a toilet in a rental property that wasn't filling. The handyman wanted to replace the valve and possibly the pipe, which meant opening a wall. Called Stevens to check on emergency schedule, and they kindly talked me through doing a diagnosis over the phone. Turned out one of the internal mechanisms was faulty. My husband and I got replacement parts and fixed it ourselves. Soooooo grateful to Stevens!!!!

Don H.

These guys were great! The customer service on the phone was perfect and helpful. Ed showed up early, showed me what the problem was, explained the repair work he was doing. He was in and out quickly, very professional and was just a nice guy. The price was better than expected. I will definitely use them again. Thanks!!!

Vivi T.

Super positive experience working with Stevens Plumbing for an emergency fix for a broken bathtub handle stem, would definitely recommend Stevens for your plumbing needs!

Having called 25 plumbers to try to get an emergency fix for a broken bathtub handle stem, I spoke with Richard on the phone. He was friendly and warm from the get-go and while he (and the subsequent 25 other companies I called) told me that they didn't have times available day-of that he'd add me to a ""wait"" or cancellation list. Before we got too far into our conversation he explained their rates ($75 visit/consultation fee, $165/hour charged by the half hour and anything additional for parts) which seemed consistent with other plumbing services I'd contacted. Luckily for me Stevens called back about 4 hours later and sent Alex my way with a 20-minute lead time. Alex was super nice and professional and despite some minor hiccups finding the water shut-off valve (my fault), he was done in about 50 minutes.

Connie P.

From my first call to the time my technician Alex left, nothing but great service! Affordable, no-nonsense, and fixed the issues without trying to price gouge! I highly recommend and would use them again!

Vicky R.

Stevens Plumbing came in to fix a non-working garbage disposal. A former tenant had let a penny drop in and it killed the disposal. They were able to fix it quickly and despite my initial request to replace the disposal, we were able to cancel that and save some money. Fast, effective, and professional. Also because it turns out our condo management company uses the same company, I got an additional discount.