DH Stevens

Mary F.

Great customer service. One of their guys came to our house the same day that we called. We needed our toilet fixed (we had tried to replace the hardware ourselves). Our toilet was fixed with all new parts. Entire bill was less than $200. Next time we won't bother trying to fix the plumbing issues ourselves - we will call the experts at Stevens.

Frankie S.

Stevens plumbing did a great job and offered me a good price on the plumbing for my business. I'd recommend them to anyone and I appreciate their service.

Kat D.

So I read the great reviews and decided to call for annual boiler maintenance. Their guy, Ed I think, came on time but that's where my satisfaction ends.

He listed off 3 issues I needed to 'repair', 2 major, one minor issue. Then he charged me $240. That's the $75 initial fee plus apparently their policy is to charge for travel time also, adding $85 just for 15 min before+after the actual time he spent.

Now here's the kicker- I call them back for an estimate on the 3 repairs. No call back. Twice. I finally call another company who come check it out for $89 (total flat) and they explain that for the cost of those quoted repairs I can/should purchase a new boiler. No wonder no one bothered to call me back about a repair cost estimate. I've now had 2 other boiler/HVAC people out, all confirming I got totally ripped off.

Worst $240 I've ever spent.

John B.

I use them regularly for all kinds of service for a multiunit property. The pricing seems fair; they don't overcharge for time or extra visits. Things don't always get fixed on the first try, but that's life sometimes, especially given the number of old buildings with sketchy plumbing in this city. The various plumbers they've sent have always been courteous and responsible.

Robert R.

Great customer service and very reasonable prices. We've been using them for years on our old house and have never had a complaint. When our pipes froze they sent a manager from the office out to fix the problem when all their guys were out on jobs so we could get our water on ASAP. It's that kind of thing that creates fanatical loyalty in Stevens' customers.

Hillary M.

My roommates and I had a wonderful experience with Stevens plumbing. Mike even followed up with us to see if our sink issue has been resolved. We will definitely only be using Stevens from now on and trust them with our plumbing needs.

J B.

We had a difficult to reach leak in our ceiling that could have been from a waste pipe or a water pipe. Not knowing who to call, I went onto Yelp and read the reviews of Stevens Plumbing and called them right away. On the phone, they were clear, straightforward, and easy to work with. They made sure I understood their pricing structure and we set a date for them to come to the house. It wasn't a rush job, and they were very accommodating to my schedule.

When the team of two, Alex and Alejandro, showed this morning, they got right to work problem solving the issue and deciding what they needed to complete the project. They figured out that it wasn't the waste pipe (yay) despite the fact that initially it looked like it was. They pinpointed the problem and got down to business. They did exactly what they said they would do. They completed it timely and cleaned up afterwards. They were professional and nice.

They provided excellent service for a reasonable price. I would definitely use them again!!!

Sam L.

I am always scared that I'll be taken advantage of when getting home repair services, so I was pleased with Stevens Company.

I had unexplained mold and water damage in my basement, and long story short, a pipe was leaking. I found Stevens Co. on yelp and gave them a call on a Monday. Alex--the plumber assigned to me-- came later that week. The company called me before to make sure I was home, and Alex was on time. He took off some dry wall, identified the leak, explained his proposed course of action and sought my approval before he went forward, which I appreciated because I've had folks just go forward and assume I'm cool with what they want to do.

The thing that moved my 4 star to 5 is that Alex needed to wait 20ish minutes while someone from the office brought him some supplies, and he did not charge me for that time (the company charges $85/half hour, plus a $75 service fee).

I paid by credit card and received an invoice that clearly noted the issue. I am very satisfied by the experience.

Robert M.

What amazing service! Quick story: It was a couple days before Christmas and I begin to shut down the water to the outside faucets. Not working as I remember doing it in the past, so at one point I turn the main water supply off. A leak starts. Can't stop it. Look up Plumbers in Yelp (great service Yelp) and find the highest rated team, Stevens Company. Call answering service. Wait 30 minutes. Oh by the way this is a Sunday when plumbers can charge a hefty surcharge. The nicest gentleman in the world calls back and steps us through what we had to do (tighten a nut on the main water supply valve that gets lose over the years - in case you come up with a similar problem). Problem fixed. Marriage survives. Lots of dollars saved. But we definitely are adding them to our address book.

As I was thinking of writing this review, I was reminded of when I grew up in a small town and service providers gave you that special touch that is so rare today. Thought of Mayberry RFD too.

Thanks to the gentleman on the phone - so sorry we did not get your name - but you were amazing.

Vannara A.

These guys are amazing! I work for a small management company and use them everyday on 90% of my properties. They are always friendly, prompt, and give exceptional service. Hands down by far the best plumbing company!