D&F Plumbing, Heating and Cooling

Dana F.

After posting a review on Yelp, Google, Houzz, and sending a letter to the
Better Business Bureau, D&F called to say they wanted to 'take care of the situation' and 'make it go away'. I spoke with the service manager who was very apologetic for the way D&F handled the situation and said it never should have escalated to the point that it did. They refunded the full amount of outstanding charges and did not involve collections.

Polly V.

Was told that they would come out and do an inspection and the charge would be $130 applicable to work done if hired. If you count poking your head into one bathroom and standing in the other an inspection I guess I got what I paid for. Emailed them for clarification. No response.

M S.

They are so expensive they scared me, almost $700 to clear the kitchen drain. I asked about installing a water heater I had already purchased, and they wanted over $1500...with a smile I might add. Great service, maybe I suffer from being an old guy, but I thought they were a bit steep.

Judith R.

Worked me in at the end of the day. On time fixed the problem, professional. The pricing was fair, no price hike !

Heidi W.

THIS COMPANY IS SCAMMING PEOPLE- DO NOT USE!!!

I was given a quote for $740 for cleaning out two drains, which I thought was absurdly high but went ahead and did the work because the company has a NON-REFUNDABLE $119 fee for just coming out to look and give you a quote. Because I thought I would have to pay the $119 again at a later date, I figured I needed to do it because I had no way to fix it myself. I later got quotes from other companies (who didn't need to see the work to give me a quote) for both repairs at $285. The repair person was very friendly, but also very manipulative (and very likely straight up lying) when I asked about why the pricing was so different than what I had expected: ""things have changed a lot in the last few years due to Covid and supply chain issues..."" etc. I will NEVER use this company again, and I will be filing a complaint with the CCB.

Julie Ann S.

No attention to detail and way over priced. First they installed right flushing toilet to replace left flushing and had to switch them out. Very few people order ""right"" flush handles. They replaced sink stoppers with brushed nickel instead of chrome. Then replaced stoppers too small for opening and charged us $398 for it! Their billing and invoices are a mess. Was not left a final invoice, I had to call and request one which was different price than quoted. They turned around and charge me an additional $119 using mystery math for fee which was to be waved if I used their services. Do not use this company! I was able to get another toilet in our home replaced with better quality fixture for $530. D & F changed $1600 for same service!

James H.

We were told the charge would be $1,000 for 90 minutes of work to snake a drain for a shower that had grey water bubbling up. (After peeling my jaw off the floor, the tech magnanimously offered a 10% discount.) We were in a jam with in-laws coming, so we paid it. Now this morning my in-laws take their first shower and it's more like a bath than a shower (poop water coming up and nothing going down). My wife called D&F to have them back, and they said the work is NOT GUARANTEED. Apparently we were supposed to pay $1,500 to also get a sewer scope if we wanted a guarantee. That's outrageous in all circumstances, but particularly because no one explained the work was not guaranteed otherwise.

James O.

i had a very good experience with D & F plumbing. I called in the late afternoon and got an early appointment for the next day. The tech was here right on time and offered me three choices for our jammed up kitchen disposal. We went with the lowest cost option and he got the jam fixed in no time at all. he could have easily tried to sell me an entirely new disposal but the first option was much more reasonable. He was careful and efficient. He carefully explained the bid and the final invoice. This was a very satisfactory experience and I will not hesitate in calling them again.

Fernando M.

I called to get a dishwasher installed. They refused to give me an estimate over the phone.

When the tech arrived, he was very nice and professional, however he then told me it would cost $750 to install and remove the old one. This is over $300 more than another estimate I received and almost the cost of the dishwasher itself, which is ridiculous.

I told the nice tech we could not pay this and would go with the other company, which he understood, but the company then charged me a $120 dollar dispatch fee that I was not told about beforehand.

Overall very shady and expensive company. Would NOT recommend at all.

Michelle P.

I have been mulling over whether to write this review or not but decided it was best to do so. I want to state clearly that D&F provided no services at my home aside from an initial assessment.

They came to my home about an hour after the inspector had left, who told me I had to replace my whole plumbing system because of all of the poor workmanship from my current contractor. the plumber from D&F showed up and said similar things about the plumbing and after I let him know the issue and that my remodel was on hold because of it he began leaning into this sort of paternal ""I hate to see a nice young lady taken advantage of"" business, which gave me pause. He also said it would cost 50k to fix. Im sitting there thinking...you could build a tiny home for 50k, why would it cost that much to repair or even replace an existing system? But I was in a panic, and he could likely see that was the case. He said, ""let me go to call my manager and see what we can do"" achoring me at 50k, so that when he came back after 20 minutes and said 35k for water and sewer and it would take two weeks, I would be jumping for joy.

I put a deposit of 20k down with a sick feeling in my stomach and we scheduled to start on Monday (it was friday). Over that weekend I called around and lined up other plumbers to look and ultimately got quotes for 20k, 10k, and 6k, going with the one for 6k. So I cancelled with D&F that Monday at 7am before they could get to my house.

Of course they called to try and save this predatory deal and caution that I should be careful not to underpay and get poor value. I just wanted my money back which they gave after a week, minus $2200 for a days worth of tagging my front driveway and markering my internal walls (and then not offering to remove the spraypaint on my and my new neighbors property out front). Frankly, I was fine with paying it knowing they wouldnt get me for 35k instead, literally 60% of the cost of the entire renovation. Charge it to the game I guess, but they will gouge at every opportunity apparently.

Also, what happened with that plumber that I paid 6k to? He replaced everything within 2 days (after a wait if 5 days to start) which passed inspection with flying colors and came back and did a superb job on my trim for $1500.

Find someone else if you want help getting your plumbing sorted out who wont charge you your first born while cautioning you about being taken advantage of. One star for gaslighting