D&F Plumbing, Heating and Cooling

Janell B.

Hopefully I will never need a plumber again, but if I do, D & F plumbing has made me a client for life. Most woman goes into a plumbing situation much like a car repair, not knowing what to expect and feeling like you're about to get overcharged.

From start to finish they were uber responsive and professional. I contacted them by email at night to request a quote and I received a response at 7:30 the next morning. And Jesse was extremely competent and very generous with his knowledge. He somehow made spending $300 to remove my garbage disposal, not hurt so much.

Adam C.

Sandi Warren and the team at D&F Plumbing are nothing short of phenomenal!

I recently moved my business and found that one of our sinks wouldn't drain, upon further investigation, it appeared that during a remodel there had been drywall pieces, gravel and even glass put in the garbage disposal!

One call, and one of her super-efficient team members got out here, took a look and had the whole problem solved, part replaced, and was done before I even realized what had happened. It was like a guardian angel of plumbing was sent down to solve our problems.

I will NEVER hire anyone else beside D&F Plumbing for as long as I am in business.

Thanks again!

-Adam

Susan E.

Very dissatisfied with the service I received. First off they were 2.5 hours late. Supposed to be here at 8:00 and finally arrived at 10:30 with not even an apology from the employee. When I called the office they were very nice, but could not reach the plumber who was scheduled to come to my house. Then he quoted a price of $2,495 to install a water softener. Everything I read about installing a water softener said it should be about $500 and if a loop is needed it should run no more than $900. Well guess what... I had the softener installed yesterday and it cost $875 and only because I did need a loop. Won't be calling D&F again!

G N.

Can't say enough good about the folks at D&F Plumbing! They are honest and caring, and strive to do the very best work possible. We trust them with our plumbing needs, and our home was built in 1967, so there are a lot of needs. Never been disappointed! Reasonable prices too.

Paul L.

I had my worries on setting this appointment and I knew I should have cancelled. I have a gas appliance coming Monday and called and set up an appointment to bring a plumbed gas line 8' to the kitchen( super easy access). The appointment was set for FRIDAY 1-3. So I'm home and no one shows. I call at 3:30. They tell me it was setup for Thursday and they tried to call me, but they had a wrong number when they read it back. This is total BS. Contractors do not refer them, as Portland Installation.com did. I was under an agreement to pay a service call of $99. The guy on the phone said they called and called. But he didn't say that they came out. Wouldn't you still go to the address? Maybe a contractor is working and can't hear the phone. I didn't stay on the phone to listen to any apologize. This was total BS. I knew I should have called them back and cancelled after I read the Yelp. Which was my mistake for doing after. I needed an 8' gas line. A pro can do this in 30 mins. I guess I'll do it myself and save $350.

Jacob L.

An unfortunate mistake. Our kitchen sink was leaking We tried a few plumbers who were unavailable and then D and F, which was. The plumber painted a fairly grim picture of how a considerable amount of piping--not just that under the sink--had to be replaced along with the faucet. He said it would cost $1398. Since this appeared to be
a big job, we agreed.

Starting from the time the plumber was dispatched, and including the time he had to go somewhere for a part that he should have had in the truck and the time he spent in his van in our driveway after the job was done, it was five hours. The faucet retails for $211. Some plastic piping and related incidentals--let's very generously say $100.
That indicates a labor cost of $217 an hour for five hours (of which he actually worked 3.5 in the house.)

When I called D and F to tell them our electrical service near the sink was still off and the water pressure was lower than it had been, I also asked why it cost so much.
I was consdescendingly told that ""we are not a time and materials shop."" Period.

D and F has a pricing model that can really harm people who don't know much about plumbing (and I'm at the head of the line). They can tell you that it is a big project, charge you a big amount, then do relatively little work with few parts and refuse to tell you how they arrived at the price.

Todd E.

I just had the worst experience in my life with D & F Plumbing. I sold my condo and needed a pipe replaced and they were recommended by our building. I set up the appointment for a time when my wife could be there. The plumber showed up said what needed to be done and my wife agreed with him. There was never discussion of a price or how long it would take. He came and went from the building four times (to get parts, take smoke breaks, who knows what). Two hours late the pipe was installed and he handed my wife a bill for $475. My wife was in shock and immediately texted me. The plumber told my wife he forgot to give her a quote, but that was the cost and to call the office if she had any questions. AFTER the work was completed, he had my wife sign the quote sheet and give him the credit card numbers. They following business day, I called D & F. They asked the plumber and he said he gave her a quote and they have my wife's signature on the quote sheet saying she approved it before the work was completed. It was his word against her and they believe their plumber. I can't tell you how outraged and disappointed I was. I proceeded to get into an argument with the person who answered the phone and it pretty much seemed like business as usual there. I will say you can believe whoever you want in this case, but the way were treated in this scenario is nothing short of disrespectful and dishonest. Stay far away from D & F plumbing.

Bruce R.

great service but charges twice as much.
To fix toilet with parts in about an hour was $395.

Nicholas D.

I contacted D & F Plumbing about a project to change two sinks/faucets/toilets in my bathroom. I was looking for a price quote and some guidance on fixture choices. I explained that I have a 1900s house and that some of the plumbing is not standard and I wanted to confirm, prior to purchase, that the chosen fixtures could be installed with the current plumbing. The people to whom I spoke (Sandi and Randy) suggested that I purchase their $99 consultation which would get a plumber to my house to evaluate the situation and provide a bid. I took this suggestion, made the appointment and, as requested, forwarded a list of of the parts that I hoped to use.
A few days later the plumber arrived but when we started talking about the feasibility of the parts he told me that he had only allotted 30 minutes for the appointment and that he couldn't take the time to verify the fixtures. I explained that this was a major reason for purchasing the consultation and reminded him that he had been in possession of the parts lists for over a week and could have reviewed it previously so he agreed to give a little additional time. Nonetheless, at the end of the consultation I did not have a clear answer as to whether the proposed parts could be used and the ""binding bid"" that was given was extremely high (at least twice that of any other plumber consulted) and carried enough disclaimers as to be completely unbinding. In the end I had a quote that was dependent on all of the fixtures being installed as-is but with no assurance that the fixtures could actually be installed as-is. I feel that the consultation fee that I paid was for nothing.
The plumbers that I finally selected to do the job had no problem in discussing the fixtures and guiding me when there were potential problems.
I would never use D&F Plumbing again and will not recommend them to anyone else.

Pablo A.

D & F Plumbing showed up when they promised, provided a fixed price for the work to be done, and then performed the work as planned, well and on time. What more can one ask?